Primethorpe Paving Reviews 

284
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, such as precisely cut hearths and well-packaged paving slabs, often exceeding expectations. The ordering process is described as easy and simple, with many appreciating the helpful staff and clear communication. Excellent delivery service is also highlighted, noting quick dispatch, timely arrivals, and accommodating drivers. However, some customers noted receiving products damaged upon delivery, including broken patio sets, chipped coping stones, or marked slabs. They expressed dissatisfaction when items arrived with imperfections, sometimes finding replacements were not offered for all damaged pieces.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt and efficient deliveries that... See more

Order

Reviewers mention positive feedback about the ordering process, often describing it as simple, easy, and... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Service

Customers had positive experiences with service, with many reviewers describing it as great, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unlike many other places, Primethorpe paving allowed me to get a mixture of sized patio slabs without buying a bulk amount. A perfect amount for what I needed. I am aiming to make my patio bigger over... See more

Rated 5 out of 5 stars

We've had a great experience with Primethorpe Paving. Our order consisted of two slate hearths (one custom T shape, one rectangle) and after placing it, we were contacted by phone to double check meas... See more

Rated 5 out of 5 stars

Brilliant experience and wonderful quality product too. Since I lived reasonably close I chose to collect the large limestone step I had ordered, not quite realising how heavy it would be. Fortunately... See more

Rated 5 out of 5 stars

Prices for paving were competitive. Customer service department picked up and were extremely helpful when I added more purchases to my order. Even the delivery man went above and beyond when he couldn... See more


Company details

  1. Landscaping Supply Store

Written by the company

Supplier of the finest landscape gardening materials


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

284 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(284)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant hearth

Hi, I can just say ordering the fireplace hearth was a breeze the hearth came on a pallet brilliantly packed and as you would expect not a mark on it and measured exactly as I ordered it.
I would definitely recommend primethorpepaving.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect match for our patio

We ordered black limestone coping stones for the walls of our raised borders and we were not disappointed. The coping stones match our patio which is also black limestone. The finished project looks great.

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Poor cutting service, and lack of proper description and pictures on there website!.

Imo, poor description and pictures of the product.
They state thats the cuts will be precise, but the marble hearth came with a vast amount of small chips, that can only be achieved from a poor quality diamond blade, or cutting it too fast through the blade.
They dont provide pictures on there website of the actual product you are getting, they expect the average person to understand what a square sawn cut edge to be!!

It should be well documented using pictures what your actually getting. Not just show pictures of polished black granite pieces.

Customer service said after I complained that the chips and very sharp edges was in there eyes acceptable!

May 19, 2026
Unprompted review
Primethorpe Paving logo

Reply from Primethorpe Paving

We are sorry to hear that you remain unhappy with the hearth supplied.

For clarity, the product ordered was our Honed Black Granite Hearth – Standard Rectangle Cut to Size option, which is specifically our lower-cost/basic sawn edge product. The listing clearly explains that the edges are supplied as clean sawn edges rather than polished or decorative finished edges and also advises that minor saw marks, small chips and tonal variation along the edges can occur as part of natural granite processing.

Customers wanting premium polished edge detailing, bevels or decorative finishes are directed towards our separate bespoke hearth range, which is considerably more expensive due to the additional finishing work involved.

Whilst this review appears calm and reasonable in writing, unfortunately the tone of the telephone conversation itself was very different. Our member of staff was repeatedly spoken over, told she “didn’t know what she was doing”, referred to as “snooty” and generally spoken to in an aggressive manner whilst attempting to explain the difference between the standard sawn edge option purchased and the premium bespoke finished-edge range. This was later follow up with emails calling us idiots

We will always defend our staff against abusive or aggressive behaviour and acting in this manner will not force us into agreeing to unreasonable demands.

Ultimately, this situation comes down to a customer ordering the most budget/basic edge finish option available and then expecting it to arrive with the appearance of a premium polished finished edge product.

That said, we do appreciate the feedback regarding additional imagery and will review whether further close-up photographs of the standard sawn edge finish can be added to the product page to help future customers better understand the differences between the two product ranges.

Rated 5 out of 5 stars

Brilliant company

Brilliant company. My order came on time and was exactly what I expected no surprises. They worked with me for a specific delivery date and the materials are spot on, highly recommend!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

An outstanding company.

I found Primethorpe Paving after searching the Internet for a long time. The products looked of good quality and nice styles with competitive prices.
I ordered my tiles and they were shipped to me in no time. Unfortunately a box of tiles were broken on delivery. I contacted the company and they were more than happy to resolve the issue. I was sent the replacement tiles straight away.
I couldn't be more happy with the tiles and their outstanding customer after care.
I would highly recommend having a look at the Primethorpe Paving for good quality tiles and great prices.

May 19, 2026
Unprompted review
Rated 3 out of 5 stars

Nice enough product but when some of…

Nice enough product but when some of the coping stones arrived chipped the company refused to send replacements citing the guidance on customers ordering 10% more for breakages. Sending a couple of extra stones out wasn’t cost effective. No discount or refund offered. Disappointing.

April 20, 2026
Unprompted review
Rated 3 out of 5 stars

Overall somewhat disappointing

Overall somewhat disappointing, Delivery and price good but the pedantic approach to an issue with one slab which had broken in transit left a bit of a bitter taste with no empathy shown to the customer and an approach although polite of 'rules is rules'

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Loving my new patio

I'd had a look at a variety of patios before choosing Primethorpe Paving as the place to purchase it from. And I made the decision because I called up and the person was so helpful on the phone when I was describing what I wanted, that I felt safe in their hands. It was that usual thing of not knowing what questions to ask, yet they asked me if I'd thought about this and that so that I could make an informed decision.

After making my order, I received an email telling me what to expect and what I was expected to do as my role.

The patio arrived much quicker than I expected and is currently being laid as part of a garden makeover. love it!

Thank you

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

We bought 55sqm of Indian sandstone…

We bought 55sqm of Indian sandstone which was competitively priced and good quality service was very good although I did think the delivery quote was extremely high so elected to collect with our trailer in two loads. There was a friendly forklift driver to assist. Definitely recommend

May 19, 2026
Unprompted review

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