Primethorpe Paving Reviews 

Would highly recommend Primestone Paving, best price I found online for these paving slabs even with the cost of delivery . Delivered when they said they would, arrived by pallet safely and driver very accommodating.

Very efficient

Second purchase, telephoned to check stock, ordered online, collected about 1 hour later, fabulous service, pleasant staff, great all round.

Fantastic thoughtful service. Very professional and efficient at getting the logistics right.

Delivered to Northern Ireland. Really efficient service.

Samples arrived as requested. They seem good quality and colour ideal.

Excellent service , supportive and approachable company .
I would highly recommend- prices are also competitive and realistic
Great company

Easy to use website, quick response times to queries, quality stone cut to size and delivery within the time frame outlined upon ordering.

Ordered Paving a week ago paid £120 for delivery on Monday. Took time off work to receive this Monday pallet never turned up. Numerous phone calls and promises of a call back ended up past over to palletways and the delivery had gone to wrong hub. Advised would now arrive Tuesday and agreed a specific time to finish work early to check delivery then received a phone call to say it had gone to wrong hub again and would now arranged for delivery at 5pm Wednesday. Have just received another phone call to say lorry has broken down and will not arrive until Thursday. Ridiculous charge of £120 for a sub standard delivery service and very clear lack of communication.

Update

Product has now arrived very poorly package all stacked on top of each other with nothing in between resulting in chips at corners.
very substandard in terms of quality and customer service will stick to stone saver in future

Update

Spoken with owner on Friday who could not be more helpful and done everything he could to find a solution really appreciate it.

Excellent product delivered as stated on time and to the door

Fantastic customer service and great product. Highly recommended

The hearth arrived in good condition and looks good in situ. Was kept up to date re delivery at all times.

Ordered and paid for a hearth for £155 inc delivery. Order confirmation was sent via email, plus a phone call from the company to confirm details. Four days later I was contacted to let me know that the advertised price was incorrect and that I would have to pay an extra £120, bringing the total to £275, or cancel my order. After complaining I returned to the website where I added the same item and specification (& delivery address) to my basket, and it again showed the total to be £155 inc delivery. This time it also said the hearth would be delivered 2 weeks faster than my original order, but this turned out to be a mistake.

The company said that they were updating the website which led to the mistakes in pricing and delivery times. Fair enough, but the website could possibly be taken offline if such large changes are being made in future (the order cost had nearly doubled, so not a minor thing). The pricing error was on there for at least 4 days.

After complaining again, a solution was offered whereby I could receive the hearth unsealed, with the flat “sawn” edge instead of a dressed edge. This was not offered initially, only pay the extra or cancel the order.

The person I dealt with was helpful and I understood that it was not personally their fault. The hearth looks nice.

Amazing company, great communication and so happy with our hearth! Thank you!

Easy to order and purchase. Delivery was fuss free and on time. Big thanks to the lovely delivery man who managed to navigate the roadworks on my street and deliver my heavy hearth right to my door. The hearth has yet to be fitted but from what I can see it looks great, exactly what I asked for

It was perfect Cut to size Goid communication Thanks

Primethorpe cut and sent me the wrong size hearth - 10cm too narrow. When I told them they offered to either replace it or give £100 compensation. Problem is that the fire was being installed the next day, I needed a fire over xmas, they couldn't replace it until the new year, and the cost to me of fixing the problem (because I can't get it signed off with a hearth that is too small) is significantly more than £100. I think under my consumer rights they ought to have paid the cost of fixing the issue, but I do not have the energy to go to court so I eventually accepted their £100 offer. Their big point to me was that I should have checked the dimensions of the fire when it first arrived (?? as if the burden is on the consumer to check a supplier has cut the right size) and they thought they did enough by offering what they offered. Make your own decision - to my mind messing up the measurements and then insisting that the consumer either has to do without a fire over xmas or otherwise foot most of the bill themselves to fix the problem is poor customer service.

EDIT: I note Primethorpe's reply. I don't think there is any dispute about the basic facts, it was delivered in November and it is true to say I didn't measure it until I came to install it. My point is, I don't have to, I'm entitled to think the supplier has sent what I ordered. Beyond that, my point is that what Primethorpe call a "goodwill gesture" of £100 is actually less than they are required to give under the consumer rights act (which says they are required to compensate for loss) and anyway less than I think they should give as good customer service given that they caused the problem. If it was my business I would pay to fix the issue, not just offer £100. As you can see Primethorpe took a different view, and as I said I accepted it because I'm not about to waste my time suing them.

Prices for paving were competitive. Customer service department picked up and were extremely helpful when I added more purchases to my order. Even the delivery man went above and beyond when he couldn’t unload the pallet with his forklift. He manually unloaded the pavers in his work break!

We've had a great experience with Primethorpe Paving. Our order consisted of two slate hearths (one custom T shape, one rectangle) and after placing it, we were contacted by phone to double check measurements and ask if we wanted the edges on our hearths to have matching finishes. Our hearths arrived today by pallet delivery (packaged well!) and we are really pleased with them. They are cut to the measurements we provided and are amazing quality!