I thought they could have told me my picture was a bit blurry before dispaching it to me. A beautiful picture on a vey thin sheet of canvas compared to the thicker density of canvas from other sites.... See more
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Review summary
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I foud it difficult to manage the website, this first time. Also, the template is too rigid - it put photos where I didnt want them to be and wouldnt let me shift them. It also put photos across th... See more
The book was easy to create and the inside looks good. Only problem was the top left hand corner was damaged. I tried to report it but it wasn't easy to report the damage. I took photos but they woul... See more
I got a very good deal for photobooks through Groupon. The system for creating the photobooks is excellent with the ability to create several products at a time. However, when I came to checkout the d... See more
Company details
About Printerpix UK
Written by the company
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
Capital House, 25 Chapel Street, NW1 5DH, London, United Kingdom
- contactus@printerpix.co.uk
- www.printerpix.co.uk
3.3
Average
47K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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After many emails I got great service…
After many emails I got great service from Jayden Ross.
Very thoughtful and helpful.
Thank you Jayden
Sarita
May 19, 2026
Unprompted review
Unreliable and Incompetent
I ordered a personalised jigsaw puzzle and paid extra for 5–7 day express delivery. The item never arrived within that timeframe, so I contacted customer service to change the address to my friend's address. They apologised for the delay and claimed they were unable to locate my friend's address (door number, street name and post code provided) — I actually had to send a screenshot of Google Street View to explain why the address was perfectly findable. That alone tells you everything you need to know.
Rather than offer me a refund on the delivery charge I had paid for a service they failed to fulfil, they decided to send a replacement to an alternative address. That was not what I requested. I wanted a refund for the shipping fee, not an unsolicited duplicate item.
The original order eventually turned up at my friend's house over a month later. Then the replacement arrived at mine. So now there are two jigsaws in circulation and I'm still out of pocket for an express delivery that was anything but.
When I emailed to request a refund for the delivery cost, they refused, citing the fact that they had sent a replacement. Again — not what I asked for. If you cannot deliver within the timeframe a customer has paid a premium for, the logical and fair resolution is to refund that cost. Sending an extra copy of the item I already have doesn't compensate for a month-long delay.
The customer service throughout has been dismissive and unhelpful, offering solutions to problems I didn't raise while ignoring my actual request. There is absolutely no point paying for express delivery with this company — they cannot fulfil it and will not take responsibility when they don't.
I will not be ordering from Printer Pix again. Terrible, terrible service.
May 23, 2026
Unprompted review
Reply from Printerpix UK
Dear Kim,
Thank you for taking the time to share your experience. I am very sorry to hear about the difficulties and frustrations you have encountered with your recent order, especially regarding the delay, the handling of your address change, and the subsequent delivery issues. I completely understand how disappointing it must be to pay for an express service and not receive the expected outcome, along with the added inconvenience of receiving a duplicate item you did not request.
Please accept my deepest apologies for the dismissive and unhelpful customer service you experienced. Your feedback highlights important areas where we need to improve, and I want to assure you that your concerns matter to us.
To ensure that we address this situation properly and resolve it to your satisfaction, I kindly ask you to reach out to us directly by creating a support ticket here: https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new. We are committed to thoroughly reviewing your case and assisting you further.
Once again, I sincerely apologize for the frustration and inconvenience caused. Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Best regards,
Joey
Printerpix
I created a calendar to celebrate being 70
I wanted to create a calendar to celebrate being 70 for a group of school friends. Once I was used to the process of finding, placing and re-sizing photographs , I had great fun making the calendar. It was easy to order and the calendars were delivered quickly
June 18, 2026
Unprompted review
My issues were resolved in a timely…
My issues were resolved in a timely manner. I love my blanket it turned out beautifully.
June 25, 2026
Unprompted review
Just love it ❤️
Every time I order, get really really pleased. I love all of the canvases what I have from Printerpix. Even they are a good presents for birthdays or any other occasions. The recent canvas I ordered was my daughters graduation photo from nursery photoshoot. What a memory for a proud mom.
June 22, 2026
Unprompted review
I thought they could have told me my…
I thought they could have told me my picture was a bit blurry before dispaching it to me. A beautiful picture on a vey thin sheet of canvas compared to the thicker density of canvas from other sites. Also, not pinned down round the edges as well as other sites too.
June 22, 2026
Unprompted review
Reply from Printerpix UK
Dear Pauline,
Thank you for sharing your feedback. I am truly sorry to hear about your disappointment with the quality of your canvas print and the issues you experienced with the clarity and edging. Please accept our sincere apologies for not meeting your expectations and for any inconvenience this has caused.
Your comments are very important to us, and we want to make sure we address your concerns properly. I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is ready to assist you and work towards a resolution that satisfies you.
Once again, we apologize for the experience and appreciate your patience and understanding. We value your feedback and hope to improve your experience with us.
Warm regards,
Joey
Printerpix
I have purchased at least 50 books from…
I have purchased at least 50 books from this company over the years and been really pleased with them also the are straight on to sort out any problems thank printerpix
June 16, 2026
Unprompted review
Reply from Printerpix UK
Dear Deborah,
Thank you so much for taking the time to share your feedback. We truly appreciate your loyalty and the trust you have placed in us over the years by purchasing at least 50 books from our company. It’s always our goal to deliver products that meet and exceed your expectations, and we are genuinely sorry to hear that this recent order did not reflect the usual quality you have come to expect.
We sincerely apologize for the disappointment caused by the pages feeling and looking cheaper than usual, and for any inconvenience this has caused you. Your comments are very important to us, and we want to do our best to understand and address your concerns.
To help us resolve this matter to your satisfaction, we kindly ask you to reach out to us directly at the following link: https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. Our team is eager to assist you and ensure your experience with us improves.
Thank you again for your continued support and for allowing us to make this right. We look forward to hearing from you soon.
Joey
Printerpix
I bought a personalised blanket for my…
I bought a personalised blanket for my father who has dementia. It had photos of family and names. The blanket is absolutely beautiful. Plus the item arrived early and well packed - I will definitely be using this company again. Thank you
June 20, 2026
Unprompted review
It was quick and easy and the result…
It was quick and easy and the result was excellent. Very happy.
June 10, 2026
Unprompted review
The calender was a wonderful…
The calender was a wonderful presented.but due to my own fault the pictures I added inside the months came out with only half the picture showing.
I thought they would be auto sized to fit
so won't be able to send them
But thank you.
June 25, 2026
Unprompted review
Won’t be purchasing again
The design process was easy. Placing the order was tricky as the checkout page kept crashing. I ended up paying much more for postage than I expected. The product I received wasn’t great quality. The calendar had been printed on both sides so it seems like the company is trying to cut costs.
UPDATE: The link provided in their response to my review doesn’t work.
June 17, 2026
Unprompted review
Reply from Printerpix UK
Dear Customer,
Thank you for taking the time to share your feedback. I am very sorry to hear about the difficulties you experienced during the checkout process, the unexpected postage costs, and the quality concerns with your calendar. Please accept my heartfelt apologies for any frustration and inconvenience this has caused.
Your experience is very important to us, and we want to ensure we resolve these issues to your satisfaction. I kindly ask that you reach out to us directly at the following link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team is eager to look into this matter and assist you further.
Again, I apologize for the inconvenience and appreciate your patience. We value your feedback and are committed to improving your experience with us.
Warm regards,
Joey
Printerpix
Easy to make it and very good quality…
Easy to make it and very good quality cushion.
June 24, 2026
Unprompted review
Terrible quality prints, uncontactable for support!
*Update*:
The support form the reply from printer pix asked me to submit a ticket to is the one I already submitted a ticket to and didn't hear back.
The quality of the prints was really poor and I haven't been able to contact them for a refund.
The pictures were low resolution (despite being high resolution images from an SLR)
They were resized to fit so everyone looks squashed
There are printer streaks down every image
There are scratches in the ink on most photos
The dynamic range is awful - anything remotely shaded just looks like a murky brown mess
I tried the online form to report a quality issue but I just get errors when I try to submit.
I tried the general contact online form but got errors on submission
In the end I found a different 'create support ticket' form but got an autoreply and then nothing.
If I don't hear back soon I will just do a charge back with my card provider.
AVOID!!
June 15, 2026
Unprompted review
Reply from Printerpix UK
Dear Tayo,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the issues you've encountered with your prints, and I sincerely apologize for the frustration and inconvenience this has caused. Your detailed feedback highlights several serious concerns, and I want to assure you that we take this matter very seriously.
It is unacceptable that the quality of your prints did not meet the high standards we aim to deliver, especially given that you provided high-resolution images. I understand how disappointing it must be to receive images that are squashed, streaked, scratched, and with poor dynamic range—this is certainly not reflective of the quality we strive for.
I also deeply regret the difficulties you've faced in trying to contact us through our online support channels. Your experience with submission errors and lack of follow-up is not typical of the service we want to provide.
To ensure we can resolve this matter directly and to your satisfaction, I kindly ask you to reach out to us at your earliest convenience through our dedicated support portal: https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. We are committed to making this right and will do our best to address your concerns promptly.
Thank you again for bringing this to our attention. We genuinely appreciate your patience and understanding, and we look forward to hearing from you soon so we can assist you further.
Joey
Printerpix
An awful company
An awful company. I used them a few years back to print a calendar and my sons face was covered in a black mark, I complained and they took weeks to re-send another one with the same error!
I was hooked in again by a Groupon deal - I want the start date for my calendar to be next month, not next year. I cannot edit that and need to keep connecting with customer support. After 2 weeks of back and forth they have shown complete incompetence, I keep being told it is done and when I load it, it still starts in Jan 27.
I need to use this voucher as it's gifts for others but will never use them again and advise you do the same!
June 19, 2026
Unprompted review
Reply from Printerpix UK
Dear Clara,
Thank you for taking the time to share your feedback. I want to sincerely apologize for the frustrating experience you’ve had with us, especially regarding the issues with your calendar and the delays in resolving your concerns. It’s truly not the standard of service we aim to provide, and I am very sorry for the inconvenience and disappointment this has caused you and your family.
Your experience with the black mark on your son's face, the delayed reprint, and the ongoing difficulties with adjusting the start date are deeply regrettable. We understand how important these gifts are, and it’s clear we have fallen short of your expectations. We genuinely appreciate your patience over the past couple of weeks and want to do everything we can to make things right.
Please kindly reach out to us directly at https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new so we can ensure your issue is fully resolved to your satisfaction. We are committed to addressing your concerns and helping you make the most of your voucher, despite the challenges faced.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We hope to have the opportunity to assist you further and restore your confidence in our service.
Joey
Printerpix
Great experience
Great experience. Good quality. Fast dispatch. Affordable prices.
June 18, 2026
Unprompted review
Easy to upload and order my blanket.
Easy to upload and order my blanket.
Chose a thinner one for a wall hanging and delighted with the quality of the print. Surprised at the speed of delivery.
June 14, 2026
Unprompted review
Great
Great. Inuitive right through and best of all, free!! Well, apart from the p&p ( a tenner!! and 'they' send stuff from China for free ? 🤔).
Wife loves it, totally unexpected gift 😁👍❤️
Cheers, appreciated.
June 17, 2026
Unprompted review
Great product and fast delivery
Great product and fast delivery, thank you
June 17, 2026
Unprompted review
Printerpix - Amazing photobooks
I have had numerous photobooks from printerpix, never been disappointed. the quality is always amazing. they always come packaged well and most of the time before the delivery date provided. there will be many more purchases from me.
June 17, 2026
Unprompted review
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