I thought they could have told me my picture was a bit blurry before dispaching it to me. A beautiful picture on a vey thin sheet of canvas compared to the thicker density of canvas from other sites.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I foud it difficult to manage the website, this first time. Also, the template is too rigid - it put photos where I didnt want them to be and wouldnt let me shift them. It also put photos across th... See more
The book was easy to create and the inside looks good. Only problem was the top left hand corner was damaged. I tried to report it but it wasn't easy to report the damage. I took photos but they woul... See more
I got a very good deal for photobooks through Groupon. The system for creating the photobooks is excellent with the ability to create several products at a time. However, when I came to checkout the d... See more
Company details
About Printerpix UK
Written by the company
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
Capital House, 25 Chapel Street, NW1 5DH, London, United Kingdom
- contactus@printerpix.co.uk
- www.printerpix.co.uk
3.3
Average
47K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastically fast delivery after I’d…
Fantastically fast delivery after I’d placed my order!
Quality was also really good for such a reasonable price. I’ll definitely be using this company again in the future!
June 19, 2026
Unprompted review
Good
Ordered a photo blanket in fathers day promo sale.
Material and size came as described. Very quick. Image quality came out great, in future would pay attention to the pop-up messages in the ordering process telling me to get an image with better resolution.
June 19, 2026
Unprompted review
Jayden Ross in customer service is…
Jayden Ross in customer service is great!! So helpful.
June 22, 2026
Unprompted review
Jaden Ross was prompt in helping me get…
Jaden Ross was prompt in helping me get my question answered and saving my printer pics
June 21, 2026
Unprompted review
Poor Product and worse Customer Service
Technology failure, no personalisation applied, and a complete refusal to engage
I ordered a personalised product from Printerpix as a gift for my wife. Their platform accepted my edits, processed the order through checkout without any error or warning, and delivered a product with no personalisation applied whatsoever. This was a technology failure on their platform — not user error. When I raised this, I was met with repeated automated responses and a deflection to PayPal. When I attempted to correspond further, my emails bounced off an automated system and never reached a human. Printerpix made themselves entirely unreachable. PayPal has since closed the dispute. I have written to Printerpix management on multiple occasions with no response. Despite clear evidence that their system failed, and despite every reasonable opportunity to resolve this, Printerpix has chosen to do nothing. A refund or a correctly produced replacement was all that was required. They declined to provide either. I will not be using Printerpix again and would strongly caution others to consider an alternative supplier where things go wrong.
May 27, 2026
Unprompted review
Reply from Printerpix UK
Dear Andy,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the issue with your order. We understand how disappointing it must have been to receive a product that did not meet your expectations, especially given the effort you put into personalizing it.
We want to assure you that we have thoroughly reviewed your request and have corresponded with PayPal regarding your case. While we regret that we were unable to resolve this to your satisfaction previously, we remain committed to making things right.
If you are open to redesigning the project, we would be happy to offer you the discount we previously mentioned as a gesture of goodwill. Please feel free to reach out to our support, and we will gladly assist you in creating a new personalized gift.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Joey
Printerpix
I received my personalised cup…
I received my personalised cup yesterday.The quality of the printed pictures is really bad.I am not satisfied at all.
The picture is unclear and quality of cup is cheap.
Not worth it.
June 22, 2026
Unprompted review
Reply from Printerpix UK
Dear Nabs,
Thank you for reaching out and sharing your feedback. I sincerely apologize for the disappointment you experienced with your personalized cup. We understand how important it is for our customers to receive high-quality products, and we are truly sorry that the print clarity and overall quality did not meet your expectations.
Your satisfaction is very important to us, and we want to ensure that this matter is resolved to your satisfaction. Please reach out to us directly at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can assist you further and address your concerns properly.
Thank you for giving us the opportunity to make this right. We look forward to hearing from you and helping resolve this issue.
Best regards,
Joey
Printerpix
All reply are the same probably just AI
All reply are the same probably just AI
There is no actual contact number to speak to anyone
Standard reply
Thank you for contacting Printerpix.
I apologize for the inconvenience you have faced. Thank you for getting back to us, and I also appreciate you sharing your feedback via Trustpilot. Our team has seen your review and we genuinely want to put this right for you.
After carefully reviewing both photobooks, I can confirm that they have been produced to our standard quality, and we have not identified any error on our end. As such, we are unfortunately unable to issue a replacement for the two books on this occasion.
That said, as a gesture of goodwill, we would like to offer you a 50% discount on the same two photobooks if you would like to place a new order. We hope you will consider this offer and give us the opportunity to provide you with a product you are fully happy with.
If you have any other queries, please feel free to contact me. I will be more than happy to assist you.
May 8, 2026
Unprompted review
Reply from Printerpix UK
Dear Ros,
Thank you for your feedback. I sincerely apologize if our previous responses seemed impersonal or repetitive; that was certainly not our intention. We genuinely value your concerns and want to assure you that we are here to help.
To better assist you and ensure that this matter is resolved to your satisfaction, please reply to the email we have sent you. We are committed to addressing your concerns directly and finding a suitable solution.
Thank you for giving us the opportunity to make things right. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
If I could give 0 stars
If I could give 0 stars, I would. I ordered a framed print that cost £83.90! Not only was the wrong colour sent, it looked like I had printed it myself. The quality was terrible! I contacted the company and their response was the image was blurry I had 7 other items printed with the exact same logo sent to Printerpix, one was a larger poster, printed with other companies and NON of those were blurry or the wrong colour. The only resolution sent by Printerpix was a 70% off discount code. Why on earth would I want to spend or money or have more useless things printed with these guys? The print is an embarrassment and cannot be used! What a waste of money. I am so disappointed that I trusted this company to do a good job.
May 29, 2026
Unprompted review
Reply from Printerpix UK
Dear Lucy,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the disappointment and frustration caused by the issues with your framed print. We understand how important it is for our customers to receive products that meet their expectations, especially when it involves a significant investment. Please accept our sincerest apologies for the inconvenience and the dissatisfaction you have faced.
Your feedback is incredibly valuable, and we would like to resolve this matter to your satisfaction. Could you please reach out to us at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new)? We want to ensure that we address your concerns properly and assist you in the best way possible.
Thank you again for bringing this to our attention. We hope to have the opportunity to make things right.
Best regards,
Joey
Printerpix
Ordered 12 wall tiles
Ordered 12 wall tiles, images i sent in were of good quality, the images printed were blurred, people cut out of the pictures or heads cut off. They then offed 50% off a full re order which I declined. Why would anyone want them printed again, then they offered 75% off a re order but again I explained I would not want to pay again for them. I paid enough the first time and the quality was poor. I will not be using them again.
June 1, 2026
Unprompted review
Reply from Printerpix UK
Dear Customer,
Thank you for taking the time to share your feedback with us. I am very sorry to hear about the issues you experienced with your wall tiles and the disappointment caused by the quality of the prints. We understand how frustrating it can be when the final product does not meet the expectations based on the images you provided, especially after investing your hard-earned money.
Please accept our sincere apologies for any inconvenience this has caused. Your satisfaction is very important to us, and we would like to resolve this matter to your satisfaction. Kindly reach out to us at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can look into your concerns further and assist you accordingly.
Thank you again for your feedback. We appreciate the opportunity to improve and hope to resolve this issue for you.
Best regards,
Joey
Printerpix
Would not use this company again
Would not use this company again. Website plastered with messages to say goods would be received before Father’s Day and guess what….. it didn’t arrive.
False advertisement, scammers
June 21, 2026
Unprompted review
Reply from Printerpix UK
Dear Haidee,
Thank you for sharing your feedback with us. I sincerely apologize for the frustration and disappointment caused by the delay in the delivery of your order and for the experience that has led you to feel this way. We understand how important it is for our customers to receive their goods on time, especially for special occasions like Father’s Day, and I am truly sorry we did not meet those expectations.
Please rest assured that it is never our intention to mislead or disappoint our valued customers. We take your concerns seriously and would appreciate the opportunity to address this matter directly. Kindly reach out to us at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can work with you to make sure this issue is resolved to your satisfaction.
Thank you again for your feedback. We hope to have the chance to assist you further and improve your experience with us.
Best regards,
Joey
Printerpix
Processing and delivery was fast
Processing and delivery was fast, paid for all the extras to rush my order as a memorial gift.
Only downfall was the poor packaging,
A very thin cardboard box with no fragile or delicate warnings and unfortunately my order arrived noticeably bent/kinked on one corner
June 12, 2026
Unprompted review
Reply from Printerpix UK
Dear Customer,
Thank you for taking the time to share your feedback with us. I am glad to hear that your order was processed and delivered quickly, and I truly appreciate your choice to include all the extras for such a meaningful memorial gift. However, I am very sorry to learn about the condition in which your order arrived and the issues caused by the packaging.
We understand how important it is for special items like yours to arrive in perfect condition, especially when they hold such sentimental value. I sincerely apologize that the packaging did not meet the required standards to protect your order, resulting in it arriving bent or kinked. Please know that this is not the level of quality or service we aim to provide.
We would be grateful if you could reach out to us at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can assist you further and ensure this matter is resolved to your satisfaction.
Thank you again for your honest feedback. We hope to have the opportunity to improve your experience with us.
Best regards,
Joey
Printerpix
Have just received this item
Have just received this item. The jigsaw is of such spectacularly poor quality that I’m not even going to give it as a gift. It doesn’t even come in a box- where the hell do you put the pieces once you need to store them? Shocking quality, it’s bent due to the poor packaging and a flimsy envelope to ‘protect it’ in the post.
Disgusting. I’d give no stars if I could.
AVOID!!!
June 20, 2026
Unprompted review
Reply from Printerpix UK
Dear Sarah,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the disappointment and frustration caused by the quality of your jigsaw puzzle and the packaging it arrived in. We understand how important it is for our products to meet your expectations, especially when it comes to gifting and proper storage, and I sincerely apologize that we fell short in this instance.
Please know that your experience does not reflect the standards we aim to uphold, and we take your concerns very seriously. We would appreciate the opportunity to address this matter directly and ensure it is resolved to your satisfaction. Kindly reach out to us at (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new) so we can assist you further.
Thank you again for your honest feedback. We hope to have the chance to improve your experience with us.
Best regards,
Joey
Printerpix
Order not arriving within promised timeframe
Ordered a photobook on Weds 17/06. I chose PrinterPix as their website stated that it would arrive in time for Fathers' Day (Sun 21/06). I even paid extra for 'expedited' shipping, to give me extra reassurance it would arrive on time. I received a confirmation email after I had paid to say they have received my order. That was three days ago and I've heard nothing, and nothing has arrived in the post. Why advertise that you can dispatch products in time for Fathers' Day when that clearly isn't the case? Pathetic service.
June 20, 2026
Unprompted review
Reply from Printerpix UK
Dear Alex,
Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and disappointment caused by this experience. It’s truly upsetting to hear that your order, which was placed with the hope of arriving in time for Father’s Day, has not yet arrived, despite your efforts to choose expedited shipping and the reassurance provided on our website.
We understand how important it is for you to receive your order on time, especially for such a special occasion, and I am very sorry that we did not meet those expectations this time. Your comments highlight an area where we clearly need to improve, and I genuinely appreciate you bringing this matter to our attention.
To ensure that we can assist you properly and resolve this matter to your satisfaction, please reach out to us directly at https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. Our team is eager to help and will do everything we can to address your concerns.
Thank you again for your feedback. We value your understanding and hope to have the opportunity to make this right.
Joey
Printerpix
Excellent end product
Excellent end product, as always.
Extremely fast production and postage. Couldn't ask for anything better 😀
June 14, 2026
Unprompted review
Poor quality across double page photo…
Poor quality across double page photo book spread misaligned badly when I tried to contact them it wouldn't upload jpeg images I took of photo book only pdf which I couldn't then work out how to transfer so gave up
June 19, 2026
Unprompted review
Reply from Printerpix UK
Dear Alastair,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the poor quality of your double-page photo book spread and the difficulties you encountered with uploading images. We understand how frustrating it can be when things don’t go as planned, especially when trying to work with your photos and our platform.
We truly appreciate your effort in attempting to contact us and your patience throughout this process. We would love the opportunity to assist you further and ensure that your concerns are fully addressed. Please reach out to us directly at https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new so we can work together to resolve this matter to your satisfaction.
Thank you again for bringing this to our attention. We look forward to hearing from you and making things right.
Joey
Printerpix
Amazing ❤️🏴 it’s a dog that passed…
Amazing ❤️🏴 it’s a dog that passed last week and wanted him to watch the game x
June 17, 2026
Unprompted review
Perfect memories
Perfect memories
Easy to upload, great quality, clear instructions.
Fast delivery
June 4, 2026
Unprompted review
I love using Printerpix for my photo books
I love using Printerpix for my photo needs. I make photo books for my family on a regular basis. Their software is very user friendly. I had an issue with a Groupon code and Jayden Ross was extremely helpful walking me through the steps. Thank you
June 18, 2026
Unprompted review
Quick & efficient
My issue was resolved quickly and efficiently by email contact with Jayden Ross. I cannot fault the attention I received. I am most impressed with the friendliness, patience and efficiency of your customer services
June 17, 2026
Unprompted review
Very good quality product
Very good quality product, reasonably priced, good delivery turnaround.
June 13, 2026
Unprompted review
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