Good shopping ..but be careful not to out any pictures in the centerfold ..bc the image gets distorted
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Review summary
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PrinterPix website provided a status that on 2/11/2026 my order was handed off to the courier. The tracking link to the courier specifies they are not in possession of my package, thus no delivery dat... See more
Company replied
The finished product is wonderful. Clear photos, lovely finish, prompt shipping. I wouldn't say the creation process is as easy as Shutterfly. It is not intuitive, and there are not as many layout... See more
Love these photo books! their online design tool is easy to use and straight forward. The colors printed in the books and on the cover are perfect, even without the extra 6 color print option. My o... See more
Company details
About Printerpix
Information provided by various external sources
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
107 Commerce Street, Lake Mary, 32746-6206, Orlando, United States
- 1-321-247-6909
- contactus@printerpix.com
- www.printerpix.com
3.0
Average
24K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent printing.
My calendars arrived on time and were more beautiful than I expected. Great colors and sharp photos. I can't wait to give them as gifts.
April 20, 2026
Unprompted review
PLEASE STOP
PLEASE STOP. Don’t use this site for anything you want to give as a gift.
I’ve been dealing with them since November of 2025. I ordered a puzzle as a Christmas gift and paid extra for the enhancement which was supposed to be brighter images.
It was so dark I had to hold it up to a lamp to see what it was. Didn’t come with the matching box and is so thin I am scared it will tear.
Customer service is all AI.
They won’t reprint , refund or send me a return address label to help me.
That said NO CUSTOMER SERVICE AT ALL.
I waisted $40. to a company I will never use again.
Please don’t use them.
PLEASE, PLEASE use another gift site.
November 6, 2025
Unprompted review
Reply from Printerpix
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the disappointment and frustration you’ve experienced with your recent order. It’s clear that we did not meet your expectations, especially regarding the quality and customer service, and for that, we are truly sorry.
Your experience is very important to us, and we want to do everything we can to make this right. We kindly ask you to reply to the email we sent you so we can better understand the situation and work towards a resolution that satisfies you.
We appreciate your patience and the opportunity to address your concerns. Please check your inbox and respond at your earliest convenience.
Warm regards,
Joey
Printerpix
It was fairly easy to make
It was fairly easy to make. The color of the pictures is very good. I would have liked to had an option for changing the font size on the dates when entering text. At least I couldn't figure out how to change it. But all in all, I'm happy with the calendar. It seems to be good quality.
April 12, 2026
Unprompted review
very prompt service and good color in…
very prompt service and good color in picture
April 16, 2026
Unprompted review
Lasts for YEARS
I ordered a custom banner for our riders group poker run. It will be used to identify the place to stop and receive their drawing info. Because it's weather proof vinyl, I know we will be able to use it for many years and events to come.
April 16, 2026
Unprompted review
Not a fan of plush
Service was good but I should have ordered a different type of blanket, getting the plush one makes the pictures blurry which I’m not happy with
April 21, 2026
Unprompted review
I recently ordered a custom blanket…
I recently ordered a custom blanket from Printerpix, and I couldn’t be happier with how it turned out. The quality exceeded my expectations—the material is soft, warm, and feels very durable. What really stood out was how clear and vibrant the images came out. The details were sharp, and the colors looked exactly like the originals, which made it even more special.
The ordering process was simple and easy to follow, and I appreciated how quickly the blanket was made and shipped. It’s clear that care was put into creating the final product.
Overall, I absolutely love my custom blanket. It’s not only comfortable but also meaningful, and I would definitely order from Printerpix again and recommend them to anyone looking for a personalized gift.
April 18, 2026
Unprompted review
Wonderful Quality Puzzle Pic!!
This is a well overdue review. I ordered this picture puzzle of my twins 30th bday pic for a present. It is an excellent quality photo on all the puzzle pieces! Which match up perfectly! They loved it! Thank you so much for a pleasant experience from beginning to end! This puzzle is a keepsake for my twins!
December 25, 2025
Unprompted review
Worst company ever
Worst company ever. Absolutely terrible experience.
Before placing my order, I noticed that the sample preview image was cutting off the top of my photo. I immediately emailed the company to fix it before production — and never received a response.
When the pillow arrived, it had the exact issue I tried to prevent. The top of the image was cut off, with top of
heads literally missing from the print. Completely unacceptable, especially considering this was avoidable.
I paid over $60 for this pillow, and the final product looks nothing like what I intended.
I’ve since reached out multiple times trying to resolve this — even providing the original full image along with photos of the defective pillow — and again, no response whatsoever.
So not only is the quality poor, but the customer service is nonexistent.
At this point, it feels like once they have your money, they simply disappear.
Save your money and go somewhere that actually stands behind their product.
April 10, 2026
Unprompted review
Reply from Printerpix
Dear Joseph,
I want to sincerely apologize for the frustration and disappointment you have faced with your recent order. I fully understand how upsetting it must be to receive a product that does not meet your expectations, especially after your efforts to communicate with us beforehand. It is unacceptable that your concerns were not addressed and that the issue with your pillow was not resolved promptly.
At Printerpix, we take pride in providing quality products and attentive customer service, and it’s clear we did not meet those standards in your case. Your feedback is very important to us, and we are committed to making things right.
I kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team will personally review your case and work with you to ensure that the matter is resolved to your satisfaction.
Again, I apologize for the inconvenience and thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to improve.
Best regards,
Joey
Printerpix
I want my refund!
Customer Service is terrible, I ordered a picture blanket for my Nephews funeral and I was told it wouldn’t make it in time and couldn’t change the delivery options. So this AI bot they have you texting with “Hannah” said they would refund this one and for me to order another one with rush delivery. So I did that, and both was delivered within a day apart🤦🏾♀️. The 1st one was to be cancelled and refunded!!! Now I’m going back and forth with them about this. Beware of this company if you could use someone else then do so!!! Grieving and disappointed!!!! I also have screen shots of emails and product charges.
April 3, 2026
Unprompted review
Reply from Printerpix
Dear Deborah,
I want to sincerely apologize for the distress and frustration you have experienced during such a difficult time. I understand how important this order was for you, and I am truly sorry that our service did not meet your expectations or provide the support you needed.
It is unacceptable that there was confusion regarding the delivery and refund process, especially given the circumstances. We deeply regret any additional stress this situation has caused you. Please know that your feedback is very important to us, and we are committed to addressing your concerns thoroughly.
I kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team will personally review your case and work with you to ensure that the matter is resolved to your satisfaction.
Once again, I apologize for the inconvenience and disappointment. Thank you for your patience and for giving us the opportunity to make things right.
With heartfelt sympathy,
Joey
Printerpix
I never received the product I have…
I never received the product I have emailed twice saying that the shipping carrier has shown that they had never received it for over a week nobody has gotten back to me yet.
April 18, 2026
Unprompted review
Reply from Printerpix
Dear Inez,
I want to sincerely apologize for the inconvenience and frustration caused by not receiving your product and the lack of response to your emails. I understand how disappointing it must be to wait for an order that has not arrived, especially without any communication from us.
Please know that your concerns are very important to us, and we are committed to resolving this issue promptly. I kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). Our team will personally review your case and work with you to ensure it is resolved to your satisfaction.
Again, I apologize for the inconvenience and appreciate your patience. Thank you for giving us the opportunity to make this right.
Best regards,
Joey
Printerpix
No location
Thanks to Jaden Ross,
He helped me a lot for that.
He’s doing e great job.
March 21, 2026
Unprompted review
Reply from Printerpix
Dear Youselande,
Thank you so much for taking the time to share your positive feedback about Jaden Ross. We truly appreciate your kind words and are delighted to hear that he was able to assist you effectively. Your recognition means a lot to us and motivates our team to continue providing excellent service.
If there is anything further we can do to ensure your complete satisfaction or if you have any additional questions or concerns, please don’t hesitate to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). We are here to help and want to make sure everything is resolved to your satisfaction.
Thank you again for your kind support and for choosing us.
Best regards,
Joey
Printerpix
The blanket is beautiful and my Mom…
The blanket is beautiful and my Mom loved it!
April 17, 2026
Unprompted review
Not all my canvas prints arrived
Not all my canvas prints arrived. I reported this 3 times. Got an automated note they would look into it, but never did. Also, I had voucher for free shipping but was still charged. Again, no response from company!
April 4, 2026
Unprompted review
Reply from Printerpix
Dear Karen,
I want to sincerely apologize for the inconvenience and frustration you've experienced with your canvas prints and the lack of response from our team. I understand how disappointing it must be to not receive your complete order, especially after reporting it multiple times, and to feel overlooked regarding the shipping voucher. Your concerns are very important to us, and we deeply regret any inconvenience caused.
To ensure we can resolve this matter to your satisfaction, please reply to the email we previously sent you. We are committed to making things right and addressing all your concerns promptly.
Thank you for your patience and understanding. We look forward to hearing from you so we can assist you further.
Best regards,
Joey
Printerpix
It is the perfect book
It is the perfect book to look back on when my grandchildren get older. Great memories.
April 11, 2026
Unprompted review
Great gift!
The creation process was easy, and the product shipped quickly for a custom item. The blanket came out great and looked exactly like my design.
April 15, 2026
Unprompted review
Complete lack of support or interest in helping
Their support appears to be great here, once someone complains about the service, but forget about getting any support while you're actually trying to use a Groupon or while building the photobook on their site.
They have a "callback" support option but never receive a call, even after multiple requests. Their system for managing groupons is terrible - dates that say they expire in 01-01-1900.
There are too many alternatives out there. Stay away from this one.
April 15, 2026
Unprompted review
Reply from Printerpix
Dear Dave,
Thank you for sharing your honest feedback. I sincerely apologize for the frustration and disappointment you've experienced, both with the support system and the issues you've encountered while trying to use your Groupon and build your photobook. We truly value your input and are sorry that your experience has not met your expectations.
Your concerns about our support, the callback system, and the Groupon management are very important to us. We want to ensure that we address these issues properly and make things right for you. To do so, I kindly ask you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). We are committed to resolving your concerns to your satisfaction and improving your overall experience.
Thank you for bringing these matters to our attention. We hope to hear from you soon so we can assist you further.
Best regards,
Joey
Printerpix
Inability to get customer service for quality issue
Beware of dealing with Printerpix if you have a quality problem with your order, despite their website guarantees. I would make this score zero if I could, on the basis of a total inability to get customer service for a quality problem I've experienced with two of their photo blanket products that I ordered 12 days ago, despite their claims of a 100% satisfaction guarantee. I have been emailing for over a week, and keep being told to fill in an online form despite telling them repeatedly that a glitch in the form not recognising my order number is preventing me from doing this. I suspect I have been dealing entirely with AI sending me these futile email responses, many of which are clearly automated. Their website is totally misleading in its suggestion that you can 'connect with an agent', 'request a callback', 'submit a ticket for customer service': these involve the same defective online form and none of them have produced support for me over the past 6 working days I've been repeatedly trying to report and resolve my issue. I plan to report them to trading standards as a customer totally failed by this very misleading sales promise of customer satisfaction and service.
UPDATE with respect to the response received from Printerpix via this platform: I have not received an email from their customer service team in relation to this issue.
April 16, 2026
Unprompted review
Reply from Printerpix
Dear Rachel,
I want to sincerely apologize for the frustrating experience you've had with our customer service and the difficulties you've encountered in resolving the issue with your photo blankets. Your feedback highlights serious concerns, and I am truly sorry for any inconvenience and disappointment caused by our response process and website functionality.
It is never our intention to mislead our customers or to fall short of the satisfaction guarantee we proudly promote. We deeply regret that your attempts to get support have been unsuccessful and that you feel let down by our service.
To ensure we address this matter thoroughly and to your satisfaction, I kindly ask you to reply to the email we previously sent you. We are committed to resolving your concerns and making this right.
Thank you for bringing this to our attention. We genuinely appreciate your patience and hope to hear from you soon so we can assist you further.
Best regards,
Joey
Printerpix
Picture came out great and clear!
April 15, 2026
Unprompted review
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