I ordered a st paddy's day fleece several months ago, & I am still waiting yet, so obviously a Scam, have warned family & friends about them. MR A L SMITH
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Unable to upload design, for a simple business card, asked support for help. Debra S from customer service was just stalling me telling me same things, in the end when I given her screen to screen cap... See more
Company replied
I recommend Printi wholeheartedly!! I was skeptical at first - how could the quality reach our standards with such affordable pricing?! After trying a few different vendors, Printi has proven to be... See more
Company replied
The products themselves are great. Fantastic quality. Above average customer service that I must thank again and again for such wonderful help. However, something happens along the line between prin... See more
Company replied
Company details
About Printi
Information provided by various external sources
Printi is a Boston-based online printer that aims to fuel creativity. We gear our services toward creative professionals, from graphic designers to small businesses and marketers. We specialize in cost-effective, custom-printed products.
Super Helpful Customer Service
Print production involves technical expertise and exceptional attention to detail - which is why we strive to provide you with personalized customer support from our Success Team.
Broad Product Porfolio
Our online printing solutions cover a wide range of products, including books, magazines, marketing materials, signage, and art prints. Better yet, we are adding new exciting products every week, so stay tuned!
Affordable Prices, Unbeatable Turnaround
We specialize in cost-effective, custom-printed products, and strive to bring you the most affordable pricing in the industry. We even offer price-matching and work hard to always exceed your expectations for both quality and delivery of your product.
Free Professional Design Services
Yes, you read that correctly! We offer free design services that connect you with one of our designers on a project basis free of charge with the purchase of your product.
Contact info
109 State Street, 02109, Boston, United States
- (855) 749-8239
- support@printi.com
- www.printi.com
1.9
Poor
864 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We use Printi for printing our archival-quality medical ethics journal
We use Printi for printing the paper version of our archival-quality medical ethics journal. Our readers tell us the finished product is truly beautiful. All colors and gradients are rendered accurately, the text is crisp even for fine fonts at 6 pt., and the 80 lb. silk full-color pages feel luxurious, easily outclassing most high-end magazines. The 120 lb. silk laminated perfect bound cover is more substantial than most paperback books. The overall quality is excellent. Printi has been able to produce our product on short order and deliver it to conferences at remote addresses on schedule and at a competitive price. The staff is helpful and easy to work with. I cannot recommend them highly enough.
Stowe Locke Teti
Executive Editor
Pediatric Ethicscope: The Journal of Pediatric Bioethics
October 24, 2018
Unprompted review
Reply from Printi
Stowe,
Thank you so much for this amazing review! We deeply appreciate your kind words and the 5 Stars. It has been a pleasure working with you and your company in the past and look forward to working together again in the future. Once again, thank you for this outstanding review!
Misprint in 350 books
Although the customer service rep was nice, I'm unhappy with my overall experience. I order 350 saddle stitch books. I did not order a hard proof, assuming that I would get a digital proof, which I believe is pretty standard. I didn't get a digital proof and was told that the production team manually reviews each book and makes sure it is correct before printing the book. I felt confident that if the production team approved the printing and manually reviewed the book, that it had no errors. This was a mistake and my book had a misprint due to images not lining up correctly. I was told that my pages didn't match up, however, I checked the file both before and after the printing and it lined up correctly. I also used the same exact file with another printer after the fact, and the images lined up correctly. Further proving that the error was on printi's side. I asked for a full refund which I didn't receive, only 12% refund. As a small business owner this was a huge blow to my funds and cost me hundreds of dollars.
October 24, 2018
Unprompted review
Reply from Printi
Hi there Anon,
Thank you for taking the time to lend us feedback on your most recent printing experience with us. We appreciate that you've brought this to our attention and sympathize with you in regards to your saddle stitch booklets.
At this time, spread formatting is not a part of our pre-press process though we are working towards having a free proofing process in the future. If you ever have questions regarding files please feel free to reach us either by email: support@printi.com or by phone (855) 749-8239 so that we may further help assist you in making sure that all files to ensure optimal print quality.
Once again, I appreciate you for taking the time to reach out to us via Trustpilot and look forward to working with you in the future.
Fast
Fast, and easy to work with. Product was perfect, and ready to order from the company again.
October 24, 2018
Unprompted review
Reply from Printi
Jessica,
Thank you for taking the time to lend us feedback regarding your most recent printing experience. We appreciate the 5 Stars and look forward to working with you in the future!
Can not rate higher than this
Can not rate higher than this. Bad experience. Ordered banner. I was Asked 4 times to resize the file I sent yet they have people to help resize and correct files for you and finally at 600 dpi and two days later of me sending files to them they told me it was good to go. Received banner on a Friday HORRIBLY PIXELATED had to wait until Monday to talk to someone because they are closed on the weekend. Showed them what I received and their reply was you approved the art, which was not pixelated in the file they showed. It’s distorted and I’m really upset. Customer service says d we can’t get it to you in time but here’s half your money back and we pulled strings to get you the half back this is a one time deal. Like they are doing me a favor. I WILL NOT GIVE THEM ANY FUTURE BUSINESS NOR WILL I RECOMMEND THEM. Update as of 8:23 pm I have not received any contact from anyone from Printi to correct anything.
October 23, 2018
Unprompted review
Reply from Printi
Yancey,
Thank you for reaching out regarding your most recent print experience with us. I am currently speaking with the Customer Success Team to find a resolution to your concerns. Someone from our Customer Success Team will be in contact with you shortly! We appreciate you for taking the time to make us aware of this experience with us!
the intake process was complicated by…
the intake process was complicated by weak or lacking customer service. In the end the printing job was good. The online process is week.
October 23, 2018
Unprompted review
Reply from Printi
HI Ron,
Thank you for reaching out to us! Rest assured, I hear your frustrations. Our Customer Success Team works hard to help those who have printing or file error questions. Our team also appreciates the feedback on our site as we are working every day to make it more user friendly.
We all appreciate your feedback, Ron! When you have a new project and plan to print with us again, and you find that you have questions, please reach out not only by email: support@printi.com but also try our social media sites! We want to be there to help you through the process of printing your products! We look forward to working with you again in the future!
Great products and service, but always arrive damaged.
The products themselves are great. Fantastic quality. Above average customer service that I must thank again and again for such wonderful help. However, something happens along the line between print and ship. Every product I receive at my door is slightly damaged. My postcards are chipped on edges and corners. My banner is frayed on the edges, after I unrolled it with utmost care. Even so, this company is still lightyears beyond almost any other printing service.
October 22, 2018
Unprompted review
Reply from Printi
Hi JW,
Thank you for reaching out regarding your most recent print experience with us. I am currently working together with our Customer Success Team to find a resolution! Someone will be in contact with you shortly to discuss the frustrations you've mentioned. Once again, thank you for making us aware of this and look forward to working with you in the future!
Amazing service and product!
October 22, 2018
Unprompted review
Reply from Printi
Nicole,
Thank you for the 5 Stars! We appreciate the kind words on behalf of your printing experience with us and look forward to working with you again on future projects.
I am still waiting on a sample ordered…
I am still waiting on a sample ordered a week ago
October 21, 2018
Unprompted review
Reply from Printi
Hi there Athena,
Thank you for reaching out to us regarding your sample.
When looking into your order, we've discovered that it has been "returned to sender" due to an address change. If you have changed your address, please let us know! The best way to resolve this is by supplying your current address by email: support@printi.com or through our social media channels or on your account with us!
We appreciate you for letting us know about your missing sample and plan to get that to you as soon as we can. We look forward to working with you in the future, Athena.
Bad technical support and even worse customer service
Unable to upload design, for a simple business card, asked support for help. Debra S from customer service was just stalling me telling me same things, in the end when I given her screen to screen capture of how the upload page looks like, asking for where the upload button is, she stopped communicating. Poor customer service, any other company for print, would be fine by just taking my files via email, if they saw I was struggling. I guess they do not need new business. Stay away.
October 21, 2018
Unprompted review
Reply from Printi
Edo,
Thank you for taking the time to reach out. Unfortunately, there may have been a misunderstanding. We do not have a Debra S. working for our Customer Success Team. We would be more than happy to help you in the uploading process if you choose to print with us! If so, and you find you have questions, feel free to reach out via email support@printi.com or give us a call at (855) 749-8239.
Fast and Great printing
October 21, 2018
Unprompted review
Reply from Printi
Jesse,
Thank you for the 5 Stars! We appreciate the review and look forward to working with you in the future!
There were many overwritten words in…
There were many overwritten words in the printed book
October 20, 2018
Unprompted review
Reply from Printi
Lieu Le,
Thank you for the review! We appreciate you for taking the time to lend us feedback about your most recent experience with us.
Regarding your printed books, we would love to investigate this further and come to a solution to the problem that you've discovered. If possible, supplying us with pictures of your book would give us a better understanding. If you can, please send images of the overwritten words in the printed book to our Customer Success Team at support@printi.com. We would be more than happy to work with you on this! Once again, thank you for the review and for bringing this to our attention. We look forward to hearing back and to working with you in the future!
Always amazing and delivery with…
Always amazing and delivery with excellence in every area. Customer service is always willing and so helpful.
October 19, 2018
Unprompted review
Reply from Printi
Khanh,
This is an amazing review! Thank you for the 5 Stars and for taking the time to lend feedback on your experience with us. We appreciate the kind words and look forward to working with you again in the future!
Great job!
They got my order done very quickly! It came out great :)
October 18, 2018
Unprompted review
Reply from Printi
Hi Sarah,
Thank you for leaving us a review! We appreciate the 5 Stars and look forward to working with you again in the future.
Printing was too dark
Printing was too dark. Not true to artwork sent. Otherwise the price and shipping times were decent.
October 18, 2018
Unprompted review
Reply from Printi
Hi Metina,
Thank you for reaching out to us regarding your printing experience. We'd love to discuss this with you further to find a solution! Please reach out to us either by email: support@printi.com or through our social media accounts with images of your product. If you have any questions or concerns about your products, we'd be more than happy to answer them for you. Thank you again for leaving a review and we appreciate your feedback. We look forward to working with you again in the future!
First time customer and LOVED their…
First time customer and LOVED their work. Couldn’t be happier and will definitely be using them again. I’ve already started telling my friends about you guys.
October 18, 2018
Unprompted review
Reply from Printi
Tiff,
Thank you for this amazing 5 Star review! We appreciate you for taking the time to lend us feedback regarding your first order with us and look forward to working with you again in the future.
Better than I could even imagine
Better than I could even imagine! I loved working with Sabrina and the team at Printi. Thank you for making our photos look so wonderful. I look forward to ordering from you again in the future!
October 17, 2018
Unprompted review
Reply from Printi
Lisa,
Thank you for this amazing review! We had an absolute blast working with you and are overjoyed to have helped out with this project! The 5 Stars are deeply appreciated, Lisa! Thank you, once more, for taking the time to leave us this feedback regarding your printing experience with us and we look forward to working with you in the future.
Quality and On Time
Great print quality and finish. Made sure my booklets arrived by the deadline.
October 17, 2018
Unprompted review
Reply from Printi
Angl,
Thank you so much for the 5 Stars! We appreciate the review and look forward to working with you again in the future.
Wonderful quality, unbeatable prices
Wonderful quality, unbeatable prices. I was hesitant as i needed the prints for an important project with a strict deadline and the Printi quote was several hundred dollars under the competition. I did experience some difficulties - the expected delivery date adjusted itself after purchase! (i made the purchase mid-day, likely affecting the projection) and the upload process was a little confusing. Customer service did their best to be helpful...and in the end it made it on time and was absolutely gorgeous!!! The quality was MUCH better than previous similar print jobs that i had paid considerably more for! Absolutely thrilled with this company and will make this my go-to for all future print orders. Thank you Printi you saved my butt!!!
October 16, 2018
Unprompted review
Reply from Printi
Emily,
This is such an amazing review! We are so very appreciative of the kind words regarding your first time printing with us. We look forward to working with you again on future projects. Thank you for the 5 Stars!
Wrong Binding…
CS and the printing of my manual was excellent and if I stopped right there Printi would receive 5 stars. I ordered spiral binding, i supplied them a copy of my manual so that we would be on the same page.I had expected the spiral binding to be like a coil, but low and behold they gave me wire comb type binding. Plus, the wire binding is too small for the number of pages which made turning the pages difficult. In addition, the hole punches stuck together so you have to gently separate each page. Right now, I don't know what I'm going to do, but I can't send these out to my customers in their current state..
October 16, 2018
Unprompted review
Reply from Printi
Maze,
We completely understand your frustrations regarding the binding of your Spiral Bound Booklets. Our Customer Success Team is currently looking into the matter to help find a resolution! We deeply appreciate you for taking the time to lend feedback on your printing experience with us and we look forward to working together again in the future. If you have any additional questions about your order, please do not hesitate to email us at support@printi.com or give us a call at (855) 749-8239. We'd be more than happy to assist you!
Fair price
Fair price, quality and customer service. For some reason they couldn’t get my cover just right from my file. Has a black line towards the edge but I can live with it.
October 15, 2018
Unprompted review
Reply from Printi
Alberto,
Thank you for the review and the stars! We appreciate you for taking the time to lend us feedback on your product and we look forward to working with you again on future projects.
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