I ordered a st paddy's day fleece several months ago, & I am still waiting yet, so obviously a Scam, have warned family & friends about them. MR A L SMITH
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See what reviewers are saying
Unable to upload design, for a simple business card, asked support for help. Debra S from customer service was just stalling me telling me same things, in the end when I given her screen to screen cap... See more
Company replied
I recommend Printi wholeheartedly!! I was skeptical at first - how could the quality reach our standards with such affordable pricing?! After trying a few different vendors, Printi has proven to be... See more
Company replied
The products themselves are great. Fantastic quality. Above average customer service that I must thank again and again for such wonderful help. However, something happens along the line between prin... See more
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Company details
About Printi
Information provided by various external sources
Printi is a Boston-based online printer that aims to fuel creativity. We gear our services toward creative professionals, from graphic designers to small businesses and marketers. We specialize in cost-effective, custom-printed products.
Super Helpful Customer Service
Print production involves technical expertise and exceptional attention to detail - which is why we strive to provide you with personalized customer support from our Success Team.
Broad Product Porfolio
Our online printing solutions cover a wide range of products, including books, magazines, marketing materials, signage, and art prints. Better yet, we are adding new exciting products every week, so stay tuned!
Affordable Prices, Unbeatable Turnaround
We specialize in cost-effective, custom-printed products, and strive to bring you the most affordable pricing in the industry. We even offer price-matching and work hard to always exceed your expectations for both quality and delivery of your product.
Free Professional Design Services
Yes, you read that correctly! We offer free design services that connect you with one of our designers on a project basis free of charge with the purchase of your product.
Contact info
109 State Street, 02109, Boston, United States
- (855) 749-8239
- support@printi.com
- www.printi.com
1.9
Poor
864 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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They made us do it right
They made us do it right. Instructions were clear once we followed them. The books we had printed looked great.
November 21, 2018
Unprompted review
Reply from Printi
Hi there Michaelann,
Thank you so much for taking the time to leave us a review! We can not express enough how much we appreciate the 5 Stars and we're looking forward to working together again!
Reply from Printi
Jesse,
Thank you so much for taking the time to leave us a review! The 5 Stars are greatly appreciated and we look forward to working with you again in the future!
EXCELLENT service
EXCELLENT service. I could not be more pleased with both the customer service and quality of the product i received. I will be using Printi in the future for sure.
November 21, 2018
Unprompted review
Reply from Printi
Connor,
Thank you for these 5 Stars!! This is an awesome review, Connor. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you! Our Customer Success Team also personally thanks you and appreciates your kind words. We look forward to working with you in the future!
Very Good Service!
The service was very easy to use thanks to the PDF they provided on how to set up the document. Printi was one of the very few sites I found that could do a custom comic book size.
The overall quality of my books was very nice, I couldn't even tell which one was the proof out of my batch. I will say a weird, light line appeared across the covers and each of the pages, but that may have been something in my file as opposed to the printers.
It also came much sooner than I expected, I ordered it on a Monday and it was estimated to get here Wednesday of the next week, but it came the Friday before.
November 21, 2018
Unprompted review
Reply from Printi
Katie,
Thank you so much for the feedback regarding your printed product! We really appreciate you for taking the time to share your experience with us and we're overjoyed that we were able to supply you with what you were looking for - custom comic book sizes! If you feel as though there may have been a mishap, please feel free to reach out to our Customer Success Team by email: Support@printi.com or give us a call at 855-749-8239. We'd be more than happy to talk it over with you! Thank you once again and we look forward to working with you in the future!
Amazing print quality and service
Amazing print quality and service! Loved my booklets, not.only were they great quality, but they arrived on time as well.
November 21, 2018
Unprompted review
Reply from Printi
McCaela,
This is a phenomenal review! We can't thank you enough for the amazing feedback regarding your booklets. The 5 Stars are appreciated and we look forward to working with you again in the future!
Great but ...
Great experience and great final product on my postcards. I just wish it was easier to navigate the website when uploading and designing it.
November 21, 2018
Unprompted review
Reply from Printi
Scott,
Thank you for the review! We are always looking for ways to improve our website to make it more user friendly and your feedback is very helpful! We're overjoyed that you've had such a great experience with us and we look forward to doing business with you in the future!
The product was beautiful
The product was beautiful, and came to my door before I was ever notified of shipping!
November 21, 2018
Unprompted review
Reply from Printi
Jena,
Thank you for taking the time to leave us a review! We appreciate the 5 Stars and look forward to working with you again on future projects!
I had the absolute best experience…
I had the absolute best experience working with Printi. They were communicative and went above and beyond to make sure the product design was correct and that I would meet my timeline. A special shoutout to Lenell, who held my hand through the whole process and was a true superstar!!
November 8, 2018
Unprompted review
Reply from Printi
Michael,
What an amazing review! We are so deeply appreciative of the 5 Stars and the kind words regarding your most recent printing experience with us. Lenell personally thanks you as well - she was more than happy to have helped you throughout the process. Thank you for taking the time to write us a review and we all look forward to working with you again on future projects!
A strong first impression thanks to Printi
We love our brochures and couldn’t be happier with the end result! Like most, we spent a lot of time comparing pricing and lead times when we looked at companies to print our newest brochure. At first, the pricing seemed almost too good to be true. We were assigned a great point person who helped us each step of the way (the staff is incredibly knowledgeable and patient, do not hesitate to ask them for help, you won’t be disappointed). Unfortunately, our initial order had an error that we missed on our end and we ended up needing to place a second order. Working closely with the Printi team we were able to quickly pick up where we left off, made the correction and then had them printed and shipped to us with time to spare. The final result is fantastic and we can’t wait to place more orders with Printi!
November 7, 2018
Unprompted review
Reply from Printi
Hi Partnership for Tickborne Diseases Education,
First of all, thank you so much for your positive feedback and for taking the time to post this review. It's our clients that allow us to constantly improve the way we do business, one of which we're quite proud of - being there to help answer questions and concerns, as you had experienced. We can't stress enough how grateful we are that you turned to us when looking for a company to bring your brochures to life. We deeply appreciate that 5 Stars and are looking forward to working with you again in the future.
Ordered a "step and repeat" banner and…
Ordered a "step and repeat" banner and it was not done in a step and repeat pattern When I contact customer service I was told that if that was what I wanted then I should have used their custom design center. Having never ordered one of these before one would think it you submit the image then it would be printed in the pattern/style you are ordering not just one BIG picture of logo. Customer service was not very friendly and did not offer any sort of compensation to a unhappy first time customer. Suggestion to company you might want to provide the customer with additional information and explain things better through the ordering process.
UPDATE: upon seeing the response from Printi to contact them I did follow up and unfortunately the only thing they could offer me was a 15% discount towards the purchase of another banner done the correct way. THE CSR did agree it was not clear when ordering that if you do not submit your file in a step and repeat pattern then your were not going to receive a step and repeat banner. Unfortunately we are a small non-profit for a pediatric disorder and do not have money in our budget that would permit us to order another banner. So therefore I guess we just have to be unhappy with the one we have. Very disappointing.
November 6, 2018
Unprompted review
Reply from Printi
Hi there Renee,
Thank you so much for lending feedback regarding your most recent print experience with Printi. I appreciate you for taking the time to bring this issue to light and completely understand your frustrations. If you'd like, we'd love to chat with you one on one regarding this experience in hopes of reaching a solution. Please feel free to contact us at support@printi.com or by phone: (855) 749-8239
Thank you once again Renee for making us aware of this and do hope to work with you to come to a resolution. We look forward to doing business with you in the future!
Amazing work
Amazing work! Thank you! Really good quality, the printing of the photos in each page is really good, I’m already working on my next one, that’s how much I love it.
October 30, 2018
Unprompted review
Reply from Printi
Paola,
Thank you for such an amazing review! We're deeply appreciative of the 5 Stars and are overjoyed to have helped you out on this project. Looking forward to working with you again in the future!
The best printer ever!
I've been using Printi (formerly Pixart) for 3 years, and I've been super impressed with the quality of their products. They are the exclusive printer of my yearly planners, and I love how much control I have over the page texture, thickness, color, and even how many I want printed. There is no other printer I would trust with my business.
October 30, 2018
Unprompted review
Reply from Printi
Sage,
This is truly an amazing review. We can not thank you enough for the kind words regarding your most recent printing experience with us and your yearly planners. We're deeply appreciative of the 5 Stars and looking forward to continue working together on future projects!
Very happy customer
Very happy customer. I tell everyone with printing needs to check them out. Postcards are always beautifully done and you can't beat the price. They are very quick too. I will definitely use them again. The occasional sale/special would be awesome though :)!
October 28, 2018
Unprompted review
Reply from Printi
DeeAnn,
Thank you for taking the time to lend us feedback on your Postcards and we appreciate you for spreading the word about Printi. Now through November 22nd, we're offering 10% off of our Greeting Cards but keep an eye out as we're always changing the products we offer promos on!
Once again, thank you for the 5 Stars DeeAnn and we look forward to working with you in the future!
Printi is awesome
Printi is awesome! They were super helpful in my request to preview the files I sent over, and were able to expedite a job for me to meet a tradeshow date.
October 26, 2018
Unprompted review
Reply from Printi
Launchpad,
Thank you so much for this amazing review! We appreciate the 5 Stars and look forward to working with you again in the future.
Easy to work with and quick delivery
October 26, 2018
Unprompted review
Reply from Printi
HR Eddens,
Thank you for taking the time to leave us a review. We appreciate the 5 Stars and look forward to working with you again on future projects!
The best quality
The best quality, the best service, the best prices.
October 26, 2018
Unprompted review
Reply from Printi
VIP Design Studio,
Thank you so much for the 5 Stars! We appreciate you for taking the time to leave us a review and look forward to working with you again in the future.
Poor Customer Service
Poor Customer Service, Good Products
My products were very nice, exactly what I ordered. However, the price is based on arrival date, and my products arrived after the proposed delivery date. I understand this can happen from time to time, but when it does I hope for some understanding from the company - nonetheless the price was not ajusted for the 3 day late delivery date nor was any future discount or other remidiary measure offered because, according to printi the delivery date “was only a projection, and not guaranteed”
October 25, 2018
Unprompted review
Reply from Printi
Hi Jack,
Thank you for taking the time to lend us feedback regarding your most recent printing experience. Please know that I hear your frustrations. When it comes to the delivery dates, it is correct in saying that it is only a projection or estimate - meaning products may arrive a day before, the day of, or after the estimated delivery date. Our part as Printi is to help create the product of your dreams. Once the product is finished, it is then in the hands of our carries - whom which have the control of the delivery.
I do understand that this may be frustrating. If in the future you have questions regarding estimated delivery times, please feel free to reach out and ask for the tracking number of your order. We'd be more than happy to provide this to you in hopes to ease any worries.
Once again, I appreciate you for leaving us a review and look forward to working with you again on future projects.
Very happy with the service and product!
First time ordering with Printi...such a great experience. Their designers were quick to turnaround and very kind when asking for changes. We will do business with Printi again. We appreciate great customer service! Thank you to the Printi team our events have stepped up!
October 24, 2018
Unprompted review
Reply from Printi
Kristina,
Thank you so much for taking the time to lend us feedback regarding your most recent experience with us and the kind words towards our Customer Success Team! We appreciate the 5 Stars and look forward to working with you again in the future.
I really liked the quality of the paper…
I really liked the quality of the paper and the prints. It was delivered before the delivery date i selected, which is excellent. The Look and feel of the website is also good. All though there are still some scope of improvement in experience.
October 24, 2018
Unprompted review
Reply from Printi
HI Subhamony,
Thank you so much for leaving us a review -we deeply appreciate the 5 Stars! The feedback regarding our site will be noted as we are working every day to generate a more user friendly experience. Thank you once more and we look forward to working with you again on future projects!
Get A PHONE LINE! Horrible Customer Service
You think you are saving so much money by eliminating the phone, but that is the last order I place with your company because it is IMPOSSIBLE to reach someone. Funny thing is, two weeks ago, there was a phone number and that is why I gave you a try. NEVER AGAIN. DO NOT RETURN EMAILS, DO NOT RETURN CHAT QUESTIONS, HORRIBLE CUSTOMER SERVICE!!!!
October 24, 2018
Unprompted review
Reply from Printi
Hi Philip,
Thank you for reaching out to us and please know that we hear your frustrations. We are currently in the process of updating our site, including the contact page, and do apologize if this has caused some confusion. We are working every day to create a more user friendly site!
It is deeply appreciated that you've taken the time to write us. In the future, if you have any questions, please contact us at (855) 749-8239. Thank you once more for reaching out!
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