Printing Bee Reviews 463

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the stunning and detailed prints and canvases. Many appreciate the beautiful and accurate representation of their beloved pets, often noting how well the company captures their essence. The overall product quality and the emotional value of these items are frequently highlighted as exceptional. However, some customers have expressed dissatisfaction with issues related to their orders and delivery. These concerns include receiving damaged frames, incorrect items, or experiencing significant delays and lack of communication regarding their shipments. A few reviewers also mentioned difficulties with customer service when trying to resolve these problems, with some feeling ignored or that their issues were not adequately addressed.

What people talk about most

Product

People report positive experiences with product. Many customers are overwhelmed and delighted by the beauty... See more

Quality

Reviewers mention positive feedback about quality. Many customers are overwhelmed and pleased with the... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express satisfaction,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report quick delivery, with some items... See more

Service

Users describe ambiguous interactions with service. Many customers praise the fantastic service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

**Update! I’ve had a very apologetic email from the CEO who has refunded in full and is sending out the portrait with the correct eye colour and hopefully frame. This gesture is much appreciated and... See more

Rated 5 out of 5 stars

We sadly lost our beloved labradoodle Lando at only 6 years old to an unexpected medical emergency. I wanted to find a picture frame that offered several photos slots as well as a fitting tribute to o... See more

Rated 5 out of 5 stars

Heartbreakingly, we lost our beautiful boy George in May. I sent a photo and ordered a framed print and I cannot tell you how glad I did. It is absolutely perfect and genuinely looks exactly like him,... See more

Rated 5 out of 5 stars

The picture that was painted for me was really beautiful. The company contacted me before sending the picture out to me to see if I was happy with it. They sent it out quicker than what I thought so t... See more


Company details

  1. Gift Shop
  2. Interior Designer

Written by the company

Home of the Diamond Dust Glitter Canvas. Create canvases for your family & friends, our high quality, affordable canvases are available for you to buy online today


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

AVOID at all costs, terrible customer service

Terrible customer service, after replying to a few of my emails I have now been ignored. I placed my order on the 27th August and still haven't received anything! Absolutely disgraceful and after reading all of these bad reviews I don't see how this company is still operating.

October 25, 2022
Unprompted review
Rated 1 out of 5 stars

Still not received my order and no…

Still not received my order and no reply on my emails. Terrible company with no other way to contact them. Same as everyone else, DPD says order details received but not received parcel for delivery. UPDATE: order has turned up today!!!. It is really lovely. They really need to sort their customer service and communication, as although slow and no contact product is perfect

October 7, 2022
Unprompted review
Rated 1 out of 5 stars

I ordered my product 3 weeks ago and…

I ordered my product 3 weeks ago and it’s still not arrived 🥺
The company are now ignoring my emails and I can’t find a contact number.
DPD say they have never received my parcel, I’m not sure what I can do now and have lost £50+ absolutely gutted

October 21, 2022
Rated 1 out of 5 stars

3 weeks later, no product

Ordered a wood custom song plaque as a birthday present on 23rd September, 3 weeks later still haven’t received the product, no updates.

I have contacted Printingbee regarding the order a few days ago, and they’ve simply said they will contact Royal Mail as it should have arrived, but it’s not even been passed to the courier so I have no idea what good that’d do, and I’m still none the wiser as to what’s going on. Really disappointed.

October 13, 2022
Rated 1 out of 5 stars

Still no picture

Still no picture, I keep emailing them only to be told each time its on its way!!! So frustrating as it a picture of my baby boy and was a gift for my mum!!!! Will never order from them again!!

September 25, 2022
Rated 1 out of 5 stars

0 stars from me

0 stars from me !
Placed an order of £80+ on 2 diamond dust canvas. Placed this order on the 24th august 2022 with 3-5 days delivery option, It’s now 5th September and still no goods.

I’ve sent several emails and not one reply. There’s no contact number to get in-touch with the company.

I received the shipping confirmation I got this on 31st august but this hasn’t been updated and the company have told me several times that although they have received information of my parcel they are still waiting on the sender to send the parcel to them so it can be delivered!!!

I feel like I’m stuck between a rock and a hard place! This was supposed to be a gift for a 70th birthday which has now unfortunately been and gone. i will not order from this company again.

Dreadful customer service…..

September 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great item, and great service

Ordered a personalised Spotify plaque for a present for our 1st wedding anniversary ordered on a Saturday evening and it arrived Thursday, arrived well packaged. I had great communication from printing bee, would definitely use again. many thanks

July 28, 2022
Unprompted review

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