Printing Bee Reviews 463

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the stunning and detailed prints and canvases. Many appreciate the beautiful and accurate representation of their beloved pets, often noting how well the company captures their essence. The overall product quality and the emotional value of these items are frequently highlighted as exceptional. However, some customers have expressed dissatisfaction with issues related to their orders and delivery. These concerns include receiving damaged frames, incorrect items, or experiencing significant delays and lack of communication regarding their shipments. A few reviewers also mentioned difficulties with customer service when trying to resolve these problems, with some feeling ignored or that their issues were not adequately addressed.

What people talk about most

Product

People report positive experiences with product. Many customers are overwhelmed and delighted by the beauty... See more

Quality

Reviewers mention positive feedback about quality. Many customers are overwhelmed and pleased with the... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express satisfaction,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report quick delivery, with some items... See more

Service

Users describe ambiguous interactions with service. Many customers praise the fantastic service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

**Update! I’ve had a very apologetic email from the CEO who has refunded in full and is sending out the portrait with the correct eye colour and hopefully frame. This gesture is much appreciated and... See more

Rated 5 out of 5 stars

We sadly lost our beloved labradoodle Lando at only 6 years old to an unexpected medical emergency. I wanted to find a picture frame that offered several photos slots as well as a fitting tribute to o... See more

Rated 5 out of 5 stars

Heartbreakingly, we lost our beautiful boy George in May. I sent a photo and ordered a framed print and I cannot tell you how glad I did. It is absolutely perfect and genuinely looks exactly like him,... See more

Rated 5 out of 5 stars

The picture that was painted for me was really beautiful. The company contacted me before sending the picture out to me to see if I was happy with it. They sent it out quicker than what I thought so t... See more


Company details

  1. Gift Shop
  2. Interior Designer

Written by the company

Home of the Diamond Dust Glitter Canvas. Create canvases for your family & friends, our high quality, affordable canvases are available for you to buy online today


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

463 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I ordered a canvas from printing Bee

I ordered a canvas from printing Bee. I had chosen a photo that was special that I wanted to display .
Printing Bee offered excellent advice about the correct size canvas for my chosen photo . The quality is superb . The finish is beautiful and the light shines from every angle . Couldn’t be happier with it . Highly recommend and will use again .

January 25, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing canvases

I've ordered Christmas gifts from printing bee for 3 years in a row! Their diamond dust canvases are stunningly beautiful and their customer service is amazing! Will continue to recommend them to everyone I know!

December 3, 2022
Rated 5 out of 5 stars

Issue quickly resolved

Although I had an issue with my 1st order, printing bee quickly resolved it and resent another canvas. I understand they have just taken over printing bee as a new venture and are trying their very best to catch up and improve service. My house is full of beautiful canvas from then and I look forward to ordering more in the future. Thank you and good luck with your new business 😀

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Sparkle canvas

I ordered a sparkle canvas of our two cats who have sadly passed away very recently. We did shed some tears when we opened it as it’s just so beautiful! It arrived within the timeframe & packaged well. Would definitely order again.

November 27, 2022
Unprompted review
Rated 1 out of 5 stars

Do not bother !!!

Order a canvas on 18th sept I received canvas on the 29th September which had been damaged on route. I emailed company who said they would claim against DPD as in there words it was the couriers fault and that a new canvas would be sent out, I had to chase every week to see what was happening and had no response until the 21st of October to which they claimed to have been off sick so my order hadn't even been dealt with whilst the one person had been ill with I was then promised it would be sent by the end of that week as DPD collect their orders on a Monday for delivery. Guess what no canvas turned up I then proceeded to send another email on the 25th October to ask for a refund as my patience had worn thin through all the false information, again had no response via email so I had to thankfully open a dispute with PayPal as that's how I had paid and it went in my favour and got my money back through them.

I highly wouldn't recommend this company there are better companies with excellent reputations.
I took a chance having read other reviews and I wished I had of listened to those others who haven't had a good experience.

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Can not thank you enough

Can not thank this company enough
I had a Canvas done for my mum it was of my late sister , my mum was so over the moon with it , it did come after they said in which I sent an email and got an email back a day later they apologise for the delay and actually sent me the same picture again with a lovely email saying that this was for me to cherish of my beloved sister
What a lovely thing to do
Thank you again my canvas is Perfect

November 10, 2022
Unprompted review
Rated 1 out of 5 stars

They have no customer service system

They have no customer service system. Its been three weeks since a new canvas was supposed to have been posted out to me (after the first one arrived with only one fine layer of glitter on and not finished) and after one response last week I have again been ignored. I will not be using Printing Bee ever again.

November 1, 2022
Unprompted review

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