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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like custom shipping boxes, stickers, and bookmarks meet or exceed their expectations. Many people highlight the efficiency of the ordering process and the excellent delivery service, with products often arriving earlier than anticipated. The overall service is frequently described as outstanding, making customers feel confident in reordering. However, some customers also noted issues with product quality, mentioning instances of thin cards, unclear print resolution, or labels that were difficult to peel. A few other people also felt that the ordering and proofing process could be challenging or not intuitive, leading to frustration. There were also occasional reports of orders arriving late, incorrect items being delivered, or problems with customer service responsiveness when issues arose.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the outstanding quality of labels,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the outstanding quality... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the quality... See more

Delivery service

Customers generally report positive experiences with delivery service, often noting fast shipping and early... See more

Service

People report positive experiences with service. Customers consistently praise the top-notch service, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Convenient if you know what you want and good quality of product, with fast turnaround time. I would suggest the development, creating, quoting and ordering process is a little challenging and not so... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered custom shipping boxes from this company twice now & have yet to be disappointed. The prices are reasonable & the creation process on the website makes it super easy to get a product that... See more

Company replied

Rated 5 out of 5 stars

I can’t say enough good things about this place! My order arrived with water damage (totally out of their control), and they didn’t hesitate for a second – they re-printed everything and shipped it ri... See more

Company replied

Rated 5 out of 5 stars

I have ordered stickers for my school events from this company each spring for several years. As always, they are quick and accurate. A small mistake was fixed in a very short time, to accommodate... See more


Company details

  1. Business Services

Information provided by various external sources

Professional Online Printing Company for quality and affordable Online Printing services. Best prices and 1-Day turnarounds. Business cards, brochures, postcards, posters and catalogs available online. Get instant prices and free samples.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

540 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The process was easy and simple to use

The process was easy and simple to use. Customer support was there when I needed them and very helpful.

February 15, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you for your kind words, Stan! We're thrilled to hear that you found our process easy and that our support team was able to assist you. Your satisfaction is our priority! -Customer Care

Rated 4 out of 5 stars

Thank you for order and the assistance

Thank you for order and the assistance. It was pretty but very thin, I wanted it to be a memorial program but it was more of a colorful print.
It was so beautiful and I would definitely use they're products and services again. I wish I had spoken to someone who understood what I needed and made a better selection for us

February 2, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you so much for your kind words about the assistance — we truly appreciate that. That said, we’re sorry to hear the final product didn’t meet your expectations in terms of thickness. We understand how important a memorial program is, and we can see how receiving something that felt more like a standard print would be disappointing.

We’d really like the chance to look into this for you. When you’re able, could you please share your order number? Once we have that, we can review the paper stock selected and go over options with you. -Customer Care

Rated 5 out of 5 stars

Really easy to order online and was…

Really easy to order online and was ready in 3 days.
Beautiful work!

February 10, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

We're thrilled to hear you found the online ordering process easy and that you loved the final product! Thank you for your kind words and for choosing us. We look forward to serving you again soon! -Customer Care

Rated 5 out of 5 stars

Great product and service

The labels arrived on time and were exactly what I ordered. They are high quality at a good price.

February 1, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you for your fantastic feedback, Diane! We're thrilled to hear that your labels met your expectations in quality and timeliness. We appreciate your support and look forward to serving you again! -Customer Care

Rated 5 out of 5 stars

Postcard with a promise

It was easy and everyone was very helpful.

February 10, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you for your kind words, Patricia! We're thrilled to hear that you found our service helpful and easy to navigate. Your satisfaction is our priority, and we appreciate your support! -Customer Care

Rated 5 out of 5 stars

Very excellent customer service

Very excellent customer service. I messed up my zip code on my order and they were able to fix it for me even though production was already in progress. The stickers I ordered are perfect!

February 8, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you, Sierra! We're thrilled to hear you had such a positive experience with our customer service and that your stickers turned out perfectly. Your satisfaction means everything to us! -Customer Care

Rated 5 out of 5 stars

Excellent experience, as always!

Very helpful staff, quick turnaround and shipping, and excellent quality! We will definitely continue to be repeat customers. Thank you!

February 6, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

We’re thrilled to hear you had such a positive experience, Carolyn! Thank you for your kind words about our staff and quality. We look forward to serving you again in the future! -Customer Care

Rated 5 out of 5 stars

Order mistake fixed and shipped pronto!

Order mistake fixed and shipped pronto!
We had a mistake on an order that we made and printpalace turned around the replacement asap and got it to us before our event.
Great CS!

February 2, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you for your fantastic feedback! We're thrilled to hear that we quickly resolved the order mistake and met your event deadline. Our team is always here to ensure you have a great experience. We appreciate your support! -Customer Care

Rated 1 out of 5 stars

Ripped me off on shipping.

I ordered 20+ Yard Signs. They shipped them all in one box, but charged me for 20+ individual shipments. The box was not heavy, but the shipping total was over $500. They would not adjust the shipping total after I confirmed there was only one box.

July 5, 2025
Unprompted review
PrintPlace logo

Reply from PrintPlace

We’re really sorry to hear about this experience. We understand how frustrating it must have been to see those charges and feel like things didn’t add up.

We’d truly appreciate the chance to look into this further. When you have a moment, could you please share your order number with us? Once we have that, we’ll review the details and follow up with you directly. -Customer Care

Rated 5 out of 5 stars

Great quality at a terrific price!

February 1, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you for your fantastic review, Kenni! We're thrilled to hear you loved the quality and value of our services. Your satisfaction means the world to us! -Customer Care

Rated 5 out of 5 stars

Highly Recommend

The online tools were easy to use and uploading a design that was already created was simple. The quality of the product was great and exactly what we expected.

January 14, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you, Annette! We're thrilled to hear that you found our online tools user-friendly and that you were pleased with the product quality. Your satisfaction means a lot to us! -Customer Care

Rated 5 out of 5 stars

The postcards have arrived!

The postcards arrived and they're beautiful. I would definitely use this service again.

January 26, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you! We're thrilled to hear you loved the postcards. Your satisfaction means the world to us, and we look forward to serving you again soon! -Customer Care

Rated 5 out of 5 stars

Easy to use design uploading tool

Easy to use design uploading tool, helpful staff

January 1, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you for your fantastic review, Alex! We’re thrilled to hear you found our design uploading tool easy to use and our staff helpful. Your satisfaction is our priority, and we appreciate your support! -Customer Care

Rated 5 out of 5 stars

Very good combination of good quality

Very good combination of good quality, reasonable prices and great customer service. Will definitely use
this place again when need more custom stickers.

November 26, 2025
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you, Serge! We're thrilled to hear you enjoyed our quality and service. Your satisfaction means a lot to us, and we can't wait to assist you with your next custom sticker order! -Customer Care

Rated 5 out of 5 stars

Top-Notch Quality and Incredible Support

I can’t say enough good things about this place! My order arrived with water damage (totally out of their control), and they didn’t hesitate for a second – they re-printed everything and shipped it right back out. The stickers came out PERFECT, and their customer service is absolutely amazing businesses like this deserve all the love they’ve earned a loyal customer in me.

January 18, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you, Debbie! We're thrilled to hear about your positive experience and glad we could quickly resolve the issue. Your kind words about our customer service and products mean a lot to us. We appreciate your loyalty and look forward to serving you again! -Customer Care

Rated 5 out of 5 stars

Accurate and quick service.

Accurate and quick service.

January 13, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you, Eugene! We're thrilled to hear that you experienced our accurate and quick service. Your satisfaction is our priority, and we appreciate your positive feedback! -Customer Care

Rated 5 out of 5 stars

Custom Mailer Boxes

I’ve ordered custom shipping boxes from this company twice now & have yet to be disappointed. The prices are reasonable & the creation process on the website makes it super easy to get a product that looks EXACTLY like you want it to. I’ll definitely be using this company again in the future!

December 1, 2025
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you for your fantastic feedback, Renee! We're thrilled to hear that you had a great experience with our custom shipping boxes and found the process easy. We look forward to serving you again soon! -Customer Care

Rated 5 out of 5 stars

Fast - Communication✅

Fast, problem solving and detailed. The appreciation of my time and constant communication sets them apart!

January 5, 2026
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you, Georgieanna! We're thrilled to hear that you appreciated our fast service and communication. Your satisfaction is our priority, and we’re glad we could meet your needs. We look forward to working with you again! -Customer Care

Rated 5 out of 5 stars

Online ordering a breeze

Online ordering a breeze. Arrived sooner than promised but their weakness is tracking. I get an email tracking link but it never works. Very frustrating as packages enroute to me via FedEx are frequently misdirected.

October 3, 2025
Unprompted review
PrintPlace logo

Reply from PrintPlace

Thank you for your feedback, Amy! We're thrilled to hear you found online ordering easy and that your order arrived early. We understand the frustration with tracking and appreciate your insights. We're continuously working to improve our services. Your experience is important to us! -Customer Care

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