I have been a client for many years. Although I haven't claimed, every time for renewal, the price increase is "a joke". Therefore, I'm need to phone and discuss. The price reduces to a "competitiv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very well looked after by the young lady who answered my call and did all that was necessary to transfer the policy to my name as my husband died eight months ago. She was most carful and effic... See more
Company replied
I got my renewal quote from privilege and it was considerably higher than what I had paid for the previous year. I was seriously considering going onto a price comparison site to get alternative quote... See more
Company replied
I recently made a claim on my buildings insurance through Privilege and was thoroughly pleased with the whole experience. I had to call a number of times for various reasons and everyone I spoke to wa... See more
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Company details
Privilege
Written by the company
- At Privilege we offer home and motor cover to people from various walks of life. That includes your mate with the 5-bed house. The bloke off the telly who drives a silver Porsche. The lady in the corner shop. Your hairdresser. Your doctor. Your brother. Your mother. And all sorts of people in between.
Contact info
United Kingdom
- www.privilege.com
4.4
Excellent
9K reviews
Asks customers to review
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Respect Loyal Clients.
I have been a client for many years.
Although I haven't claimed, every time for renewal, the price increase is "a joke". Therefore, I'm need to phone and discuss. The price reduces to a "competitive price"
I renew.
Why are faithful clients, treated this way?
June 8, 2026
Reply from Privilege
Thanks for taking the time to leave us a review. Our prices are reviewed each year to reflect changes in claims costs and current market conditions. We have numerous rating factors that are used to calculate your premium which can change yearly and cause our price to vary at renewal. If you contact us about the price, we are then able to review your quote to see if this can be reduced in anyway, but a reduction is not always guaranteed. We appreciate your loyalty and hope we can continue to meet your needs. Alex
Brilliant service thanks..
June 7, 2026
Reply from Privilege
Thanks for your great five star review. Alex
Reply from Privilege
Hi there. Thanks for the review. We're thrilled to hear your kind words. Rach
Reply from Privilege
Hi Richard. We are so pleased you found us easy to use! Thank you for your kind words. Rach
The person dealing with it was very…help full friendly and generally nice person
The person dealing with it was very professional and friendly and helpful and managed to keep me as a customer
June 7, 2026
Reply from Privilege
Hi Hossein. We're so glad our team member was professional, friendly, and helpful, ensuring you remained a valued customer. Thank you! Rach
Easy site to manage so easy to…
Easy site to manage so easy to negotiate would recommend
June 7, 2026
Reply from Privilege
Hi David. We're happy to hear you found our site easy to use. We appreciate your recommendation! Rach
Whilst I like dealing with privilege I…
Whilst I like dealing with privilege I was disappointed that the price increase for the renewal was quite a lot more than last years policy.
June 4, 2026
Reply from Privilege
Hi David. We appreciate you sharing your feedback. We understand your concern regarding the renewal price increase. Please send us a message using the link below and we'll be happy to review the renewal quote. Rach
m.me/privilegeuk
Great service 👍
June 7, 2026
Reply from Privilege
Thanks for the five-star review, Ross. We love to see this! Rach
I am with Privilege for the good service.
I am with Privilege for many years.privilege Provide very good service. Any claim. Solve very quickly, without any hassle. Very good customer service. Very satisfied. Thanks.
June 6, 2026
Reply from Privilege
Hi Manjender. We are so happy to hear of your long-standing satisfaction with our service and quick claims resolution. Thank you for your kind words! Rach
Always competitive renewal price
Always competitive renewal price. Helpful staff. Haven’t changed from this insurer in several years.
June 5, 2026
Reply from Privilege
Hi Andrea. We truly appreciate your kind words! We are delighted to know you value our competitive pricing and helpful staff. Rach
I've been a Privilege customer for a number of years and I'm always very pleased with the service.
I've been a Privilege customer for years and I've always been very pleased with the price, customer service and professional and respectful way I've been treated by all staff on various areas of the business.
June 6, 2026
Reply from Privilege
Hi Paul. We're so glad to hear you've been a long-time customer and pleased with our service. Thank you for your kind words! Rach
I have been with Privilege for a number…
I have been with Privilege for a number of years now, excellent service all round. I have been involved in 2 non fault accidents and Privilege took the worry away and dealt with everything.
June 6, 2026
Reply from Privilege
Hi Lesley. We're so pleased to hear about your excellent experience with our service over the years. It's great that we could support you. Thanks for the five-star review. Rach
It was good to hsve an insurance…
It was good to hsve an insurance company who were prepared to negotiate their fees
June 3, 2026
Reply from Privilege
Hi Sheila. We're glad to hear we could assist. Thank you for your positive feedback! Rach
Very easy to renew the insurance and…
Very easy to renew the insurance and the fact the paper work is sent in the post
June 3, 2026
Reply from Privilege
Hi Susan. We're glad to hear renewing your insurance was easy and you appreciate receiving paperwork by post. Thanks for the review. Rach
Competitive renewal price
June 6, 2026
Reply from Privilege
Thanks for your positive feedback on your renewal price. Christy
Being very polite and knowledgeable and…
Being very polite and knowledgeable and also very helpful.
June 6, 2026
Reply from Privilege
We're so glad you found our team polite, knowledgeable, and helpful. Thank you for your kind words! Christy
I was trying to cancel my auto renewal…
I was trying to cancel my auto renewal as I had a better offer, when I got through to talk to someone I ended up with a cheaper price than last year. I did say I wouldn't be happy if they came back with a better price as they should,ve given me that price to start with.
May 25, 2026
Reply from Privilege
We appreciate you sharing your experience. We understand your frustration regarding the pricing. Your feedback is important to us. Christy
Having received this year’s quote I…
Having received this year’s quote I phoned up and spoke to a very helpful lady who was able to reduce this year’s premium substantially. Thank you very much.
June 5, 2026
Reply from Privilege
We're so glad to hear we could help reduce your premium substantially. Thank you for sharing your positive experience with us! Christy
Nice experience with this insurance…
Nice experience with this insurance provider, easy to manage all the details online
June 2, 2026
Reply from Privilege
We're glad you found managing your insurance details online easy. Thank you for your feedback! Christy
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