Privilege Reviews 9,413

Super timely follow up contact when insurance was due for renewal . Friendly efficient staff, to answer all questions, excellent quote, was given the opportunity to consider and check any possible changes.
Trustworthy, dependable quote within my family budget.

My home insurance policy was automatically renewed this morning despite my having turned off ‘auto renew’. Impossible to cancel policy on my account hub. Like many companies these days, Privilege does not provide an email address for communication. I am overseas and now face an expensive call to cancel the policy.

The politeness and friendliness and helpfulness of the telephone operative made my phone call easy, being able to assist with my query in a very red efficient manner..

Good renewal price but with need to install driving telemetric device. The usual frustration setting up/entering new passwords on yet another app/website to get installation instructions to install device, however neither will provide the instructions. Now have the privilege of contacting Privilege to raise a query how to install said device. Cue more time wasting.

Excellent service, cost of my car insurance has remained relatively stable for last 4 years

Everything went smoothly and staff were lovely

Yes price service staff

It was a pleasure to have the opportunity to speak to the person who gave a great service and was very helpful

It was easy and quick.

i trusted you keep your quote in comparison with others

Been with Privilege for a long time always been very helpful when ever ive called staff very friendly easy to talk to
Would definitely recommend
Thankyou

Absolute waste of- sold me a driveXpert (black box needs installed) when im 53 with 34 years experience and no accidents, however cancelled within my 14 days and was only charged £8.15 - think you’d have issues after 14 days, also their re-quote without this black box was too expensive!

Very expensive, in ten years without accidents and I laugh at the discounts, I'm even considering changing the company

Huge increase from price quoted to actual renewal in just a 3 week period, almost 50% despite no claims being made etc. We were truly stunned and no reasonable explanation was offered.

Excellent renewal quote. Renewed efficiently.
Don't always manage online information very well.

Once the claim was verified and accepted they paid up promptly and fairly

Updated review. Previous review was indeed intended for another supplier. Apologies.

Privilege experience in renewing policy was fine.

The agent listened to my requirements
Understood l am a loyal customer and looked at the best deal for me in a professional and friendly manner

This will be the absolute last time I ever use Privilege Insurance. I have trusted them for years with my home insurance, but after this recent debacle -never again.

On 01/06/26, one of my radiator valves started leaking profusely, dropping the boiler pressure to zero. I had to turn off the water entirely to stop the mini flood and clean up the mess.

I checked our Home Emergency policy document to verify if radiators were covered. The document explicitly lists under "Main source of heating":

One domestic boiler.

Any controls that are part of the boiler and the programmer.

Central heating pump.

Hot water cylinder.

Room thermostat.

"Radiators"

Based on their own legal wording, I expected a swift repair.

An engineer finally turned up today (03/06/26). I had already informed the helpline exactly what pipework was present, yet the engineer seemed completely unprepared for standard 8mm microbore piping.

He admitted he couldn’t even isolate the radiator without cutting into the pipework, and recommended a brand-new valve and a tiny 20mm section of fresh pipe.

The parts cost under £10 and any competent heating engineer could complete the job in 20 minutes max. Instead of fixing it, he left to "write a report."

I then received a callback from a representative at the emergency cover department who was incredibly terse and unhelpful. She kept repeating that they will only do the "bare minimum." She claimed that even though the policy explicitly states "radiators" are covered, their policy is to simply isolate the radiator or its components and walk away.

Essentially, she argued that if there is a way to shut a valve off, they will turn a screw, leave you with a freezing room, and declare it "no longer their problem." I have thoroughly audited the policy document myself, and there is absolutely no clause stating they will simply abandon a customer with an unusable heating system. She refused to listen, passing the buck completely.

As a result, my family has been left stranded for three days without heating or reliable hot water. We have been forced to turn the main water supply on sporadically just so we can at least flush a toilet, but because of the broken valve, doing so causes the leak to start up again - meaning we have to be extremely quick.

It is an absolute disgrace that a company claiming to handle "emergencies" thinks it is acceptable for a family to live like this. My wife is an NHS nurse and a sepsis survivor who must maintain an exceptionally high level of hygiene to prevent life-threatening infections, and my young son has been unable to wash properly.

Apparently, there might be a second visit today, but I fully expect them to turn up and claim standard 8mm microbore is a "specialist job" just to kick the can down the road even further.

Never again, Privilege. Your emergency cover is a sham. I will not be renewing next year, and I will be taking my business to a company that actually knows how to resolve a basic plumbing issue rather than hiding behind pedantic, nonexistent policy loopholes.