Profirst Enterprises Reviews 114

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Bought ladies profirst motorcycle jacket 2 yrs ago. Last month a truck wiped out my partner and I on a Harley. The truck crossed a double yellow line,into our passing lane and Into us in slow lane. 80... See more

Rated 5 out of 5 stars

I can honestly say that in 40years of motorcycling I have frozen half to death using leather and waxed cotton jackets. Then I bought my Profirst jacket and trousers and have sidelined all my expensive... See more

Company replied

Rated 1 out of 5 stars

Bought a riding kit (including jacket, trousers, boots, gloves) off amazon, arrived in double quick time, but when trying on the boots I noticed that the left on did not fit like the right, turns out... See more

Rated 5 out of 5 stars

Well I bought a mega deal to begin with, after a week it never arrived, I messaged Sam, (WhatsApp) on their site. Sam rang me back straight away to be told that the Royal Mail had lost my parcel, he p... See more

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Profirst sells custom made motorcycle clothing and protection gear such as jackets, body armors, trousers, hoodie, helmets and gloves.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

114 reviews

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Rated 5 out of 5 stars

Excellent quality

Excellent quality, Delivery service greatest. Great service, great product and reasonable price with next day delivery fantastic....keep it up👍

December 13, 2018
Unprompted review
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Reply from Profirst Enterprises

Thank you so much for your wonderful feedback

Rated 5 out of 5 stars

I am very pleased with the quality of…

I am very pleased with the quality of service your company provides. I sincerely appreciate your responsiveness and the way you maintained quality of ur products...i hv recommended your company products to others because of our satisfaction with your service and perfection of products....keep it up👍👍👍

December 13, 2018
Unprompted review
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Reply from Profirst Enterprises

Thank you so much for your wonderful feedback

Rated 5 out of 5 stars

Thank you

Thank you, Great Quality

December 13, 2018
Unprompted review
Profirst Enterprises logo

Reply from Profirst Enterprises

Thank you so much for your wonderful feedback

Rated 5 out of 5 stars

Excellent in every way!

I give Sam and his Team 5 Stars for his service, and as below:
Orders and Speedy delivery, Communications on what's app, Discussing concerns, Sending another order to me with the right size. Returns have been sent back to him without any hassle. Quality of goods is excellent.

December 7, 2018
Unprompted review
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Reply from Profirst Enterprises

Thank you so much for your wonderful feedback

Rated 5 out of 5 stars

good delivery

good delivery, looked as promised

November 14, 2018
Unprompted review
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Reply from Profirst Enterprises

Thank you so much for your wonderful feedback

Rated 5 out of 5 stars

Excellent Quality of Leather Jacket

I bought leather jacket from here and I surprised to see quality of it. Excellent customer service, fast delivery. Comfort and fit as described. I love to buy again.

November 13, 2018
Unprompted review
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Reply from Profirst Enterprises

Thank you so much for your wonderful feedback

Rated 1 out of 5 stars

Bad experience with this company

Jacket was too big so wanted the next size down, their web site would not allow returns (kept saying there was an error) and when emailed I was just ignored. Due to my experience, I definitely would not recommend this company to my fellow bikers. If I had used ebay instead of buying direct, I would have got my refund.

November 12, 2018
Unprompted review
Profirst Enterprises logo

Reply from Profirst Enterprises

Dear Customer, We are sorry about this issue we were facing some technical issues on our website. Please follow the instructions below for return or WhatsApp Us at +447482852972.

Return Address:

Profirst Enterprises Ltd.
Unit 28A, The Business Center
20 James Road
Tyseley
Birmingham
B11 2BA
United Kingdom

Also to speed-up the refund or return process, please write a note inside your parcel including your Order ID and your Full Name and Email Address used to purchase this item.

Also Please Note:
We only accept the returns if the item is unworn and is in resalable condition.

Rated 1 out of 5 stars

Terrible customer service.

Terrible customer service.

I ordered a jacket from pro-first. Delivery time was about 4-5 days, but jacket was too large for me and I had to return it.
After return customer service didn't answer any emails. I've got my refund only when I've raised Paypal's dispute.

October 23, 2018
Unprompted review
Rated 1 out of 5 stars

Poor service

These guys were my preferred supplier for the goods that I was interested in so placed an order. Received confirmation email. Then received an email giving estimated delivery date and parcel tracking number. About 4/5 days later received email from PayPal saying my order had been refunded. No communication from pro-first indicating why the order was refunded and no answer on their contact number. Will not be using again and will not be recommending

October 21, 2018
Unprompted review
Rated 5 out of 5 stars

Great quality clothing for value…

Great quality clothing for value prices. Looks great and is comfortable. I had to return the trousers as to small but new ones sent and received within a week so great after sales team also. My only minor criticism is the sizes are a bit off, go at least one size higher than your normal clothes.

October 19, 2018
Unprompted review
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Reply from Profirst Enterprises

Thank you so much for your wonderful feedback

Rated 5 out of 5 stars

Recently purchased a full suit…

Recently purchased a full suit excellent buy trousers where a bit big retuned them and they got replaced in a few days no hassles excellent

September 18, 2018
Unprompted review
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Reply from Profirst Enterprises

Thank you so much for your wonderful feedback

Rated 5 out of 5 stars

very reliable

very reliable, accurate and fast

September 7, 2018
Unprompted review
Profirst Enterprises logo

Reply from Profirst Enterprises

Thank you so much for your wonderful feedback

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