Superb Customer Service! Taylor and the rest of team collected my defective Dura-ace front wheel order smoothly. Considering I moved to another country from where I ordered the item originally, it w... See more
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See what reviewers are saying
As far as I'm concerned & orders placed over the last 2-3yrs, PBK have been pretty good. Items arrived quickly & in very good condition, using Royal mail48. Prices paid have usually been a lot cheape... See more
Company replied
Was looking for some new Ultegra pedals and front derailleur, and managed to pick both up for half price - thought it was an error when I first found (the pedals) on Google product search. Delivery wa... See more
Company replied
Prices look good but you do not hold much if any stock. After having to chase my order you told me you were awaiting stock and have since followed up with another message saying the order has been ca... See more
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Company details
About ProBikeKit (UK)
Written by the company
Pro Bike Kit
Helpful links
About Us
ProBikeKit was founded in the early 1990’s by a small team of passionate and committed road cyclists, and the business has since then developed into a global brand.
We have built on the solid foundations of our business where our passion for road cycling matches our relentless commitment to provide customers with a first-class service for the best road, mountain bike and cyclo-cross cycling kit available at the most affordable prices.
Why Shop With Us
We provide equally for an array of customers, from new starters in the sport looking for the best entry kit, right through to professionals at the very top of their game.
Our concern is to provide only the best products, by testing them out ourselves and sharing our thoughts and reviews before offering to our worldwide customers.
Our ranges are selected based on the drive to enhance a cyclist’s performance in as many ways as we can – from nutrition and training aids, aero bars to framesets, and wheels to workshop.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, Northwich, CW9 7RA, United Kingdom
- 0161 813 1710
- www.probikekit.co.uk
4.4
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I have been using Pro Bike Kit for over…2 years
I have been using Pro Bike Kit for over 2 years. I have had my ups and downs but i will not be USING them ever again. Not many people will because their going out of business so it says. Neil on Customer services, i do hope you get the same shocking treatment as you given me some day soon.
UPDATE 10/052023
There is nothing to see from Pro bike kit.
So I messaged on their site Again!!
Living in hope of this being resolved.
April 7, 2023
Unprompted review
Reply from ProBikeKit (UK)
Hi Carl,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
Easy to order and good deals to be had.
May 4, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Super as always!
May 3, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The Google shopping link was to the…
The Google shopping link was to the wrong break lever and its really difficult to return the lever. Your returns process is difficult and long winded
April 28, 2023
Reply from ProBikeKit (UK)
Hi.
Thank you for leaving your review.
I have attempted to call you today and have followed up to resolve this via your Pro bike kit account to help. I am more than happy to call you back at a convenient time if you can respond with this information directly via your account to arrange.
I look forward to getting this resolved.
Kind Regards,
Ben
Speedy Delivery
April 27, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I recently purchased a bike bag from…
I recently purchased a bike bag from this store and I'm very impressed with its convenience and sturdiness. The bag is perfect for carrying all of my essentials on my bike ride every morning.
April 6, 2023
Unprompted review
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Speedy delivery
Ordered a new wheel around 9PM at night, it arrived just after 2PM the following day. Excellent service.
May 1, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to Browse
Easy to browse the WebSite. Plenty of choice and exceptionaly easy to order. Plenty of ways to payment.
May 2, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Damaged goods advertised as new!
I bought the AEROTECH EVOLUTION BIKE TRAVEL CASE on their website. Checkout was pretty easy and got it delivered pretty fast. So far so good and I was really excited to get this case as I have a trip planned in a few days and desperately needed a hard case.
However, upon a thorough inspection, I noticed that the case came with a pretty big crack at the bottom where the main hinge is. The case must have been packed in this state as it is very unlikely that it got damaged in transit. To create such a crack, the case would have to take a serious beating but the box it came in was pristine and did not have any signs of mistreatment.
So bottom line is, you sold me a damaged case that is advertised as new! This is shocking and I hope one day you get sued. Don't tell me that I can return this because it is now going to cost me way more to send it back to you than you paid for the delivery, I have to waste time on packing it and taking it to the delivery depo (the thing is massive) and most importantly, I did not buy a case to now spend another 600-800 euro for another one and get involved in a lengthy return dispute with you. Like I said I have a trip coming in 2 days.
I will never buy anything from you anymore and I hope that others reading this review will know better than to buy discounted DAMAGED goods from you advertised as new. Never again!
UPDATE: I did reply to the email their support sent me asking for a lot of information and after writing it for 30min I and got an auto reply that your mailbox is full and delivery failed. What a waste of time!
May 3, 2023
Unprompted review
Reply from ProBikeKit (UK)
Hi Grzegorz,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the damaged item in your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Cost. Cheapest I could find the item and a reasonable postage amount for such a small item
Cost, web site and ease of checkout
May 1, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I payed for next day delivery as I had…
I payed for next day delivery as I had a race . It didn’t come next day .
April 30, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Good price and easy website.
April 28, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Greatly surprised!!
Delivered within 24hrs at a bargain price!! Lots of communication and a sustainable ethos. Recommend 100%! Thank you 😊
April 27, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy way to shop bargain also free…
Easy way to shop bargain also free delivery in 2 days
April 25, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great value products and prompt…
Great value products and prompt feedback from customer service.
April 28, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Found ordering easy .
Found ordering easy .
Too early to pass judgment.
Slightly worried I’ll get hit for duty if product comes from outside UK
April 27, 2023
Reply from ProBikeKit (UK)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
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