I think that regular $14.95 shipping is excessive. I would think twice before ordering. Also is very sad how you can’t find anything Campagnolo here. Before when I built my bikes I bought all my cam... See more
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See what reviewers are saying
I've bought a few things from pro bike kit so far and everything has been delivered on time and worked/fit perfectly. Prices have been great, much better than my local store and that's after delivery.... See more
Company replied
The price! The fastest delivery times for overseas bike parts! My only hope is that probikekit receives more stock soon, because the things I want seem to keep getting sold out with no sign of being... See more
Company replied
Unfortunately my order arrived damaged but after contacting Pro bike kit a replacement was arranged and has now been dispatched to me. Sometimes things go wrong but how they are dealt with by a compan... See more
Company replied
Company details
Information provided by various external sources
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, Northwich, CW9 7RA, United Kingdom
- 0161 813 1710
- www.probikekit.com
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keep getting canceled order
Keep getting canceled order. Every other international site is fine - just not this one…
March 18, 2023
Reply from Pro Bike Kit
Hello Warren,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order being cancelled and have sent you a message to your online account with a further update on this. Please log into your account at your convenience to receive my message.
Regards,
Leah
Straight forward and great value
I just ordered my items and so far it's a nice experience, rivaling Amazon . When my order is recieved I will be happy to share my full experience. Qaulity, honesty and value, its always my expectation and always my pursuit ! 🙂
March 18, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Damaged item replacement.
Unfortunately my order arrived damaged but after contacting Pro bike kit a replacement was arranged and has now been dispatched to me. Sometimes things go wrong but how they are dealt with by a company makes all the difference. I would be happy to use them again and to recommend to others. Thanks to Kumi for all the updates and sorting this out for me
March 14, 2023
Unprompted review
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Fast and easy
I was able to read the description of the wheels clearly. Ordering was fast and easy!
March 14, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The quality of merchandise
The quality of merchandise, good prices, and easy access online.
March 14, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great selection
March 13, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent product fast shipping.
March 11, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Lake CX219 road shoes
I found the Lake CX219 road shoes I was looking for at a good price. The shoes arrived in a timely manner.
February 25, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
BEST CYCLING PRODUCTS - COMPETITIVE PRICING
TOP CYCLING PRODUCTS AT VERY COMPETITIVE PRICING. ALWAYS NEW AND IN ORIGINAL PACKING.
March 8, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Received a bill from Customs after…
Received a bill from Customs after delivery from FedEx. Bill was for near $100.
Wouldn't have ordered from them if I had known. It was ProBikeKit US, didn't realize I would be subject to import duties.
March 6, 2023
Unprompted review
Reply from Pro Bike Kit
Hello Lee,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Advertises products they do not have then do not ship
ProBikeKit engages in numerous deceptive sales techniques, including advertising that they have items in stock when they in fact do not, and representing themselves as having international presence when in fact they have one physical shipping origin in the UK (see reviews for ProBikeKit.de, ProBikeKit.com.au, etc.). I ordered two tires, listed as in stock and "usually dispatched within 24 hours." However they did not ship within 24 hours, and I received automated apology emails after 16 days, 19 days, and 27 days. Ultimately, they did not ship at all.
After 31 days I requested an explanation by email and received no response. After 46 days I created an account on the site and submitted a support request through their web form requesting an explanation, and received an immediate reply that the items were "on special order for you with our supplier but at this time they are unable to give me a date for when they will have it back in stock." After 60 days I contacted support through the web form again and pointed out that the web site still listed the items as "in stock" and requested an explanation and remedy. The response I received disregarded the facts and irrelevantly said that the estimate of 2-3 weeks delay for back-ordered items "can vary based on the product or supplier." I again pointed out that the listing said the item was "in stock" and requested that it at least be corrected if the item was not in stock, after which the website was updated to show that the item was back-ordered.
After 76 days, I received an automated email saying that the "items are ready to dispatch, however there has been a problem processing the payment for your order," presumably because the Paypal authorization had expired. When I logged in to update the payment method Paypal was no longer an option so I had to supply a credit card number. The order status advanced to the "processing" state, but 8 days later the items still had not shipped, so I contacted support again, only to be asked to verify my shipping address, which I did, and demanded an explanation. The answer I got was that the item was again "on special order with our supplier but at this time they are unable to give me a date for when they will have it back in stock" despite the order status displaying "ready for dispatch" on the ProBikeKit website.
At this point I was fed up with waiting and being given contradictory information, so I initiated an order cancellation. At first, I was unable to cancel the order, since the website indicated that the "free gift" included in the order had already been delivered. The "free gift" was in fact not free -- it was an invitation to supply my personal information to a company that would in exchange promise to plant a tree -- and I had declined the offer upon learning of its terms. However, after contacting support one last time, they were able to cancel the order completely, 4 months after I had placed it, and I was not charged.
One star for misleading advertising, inaccurate representation of the business, broken payment-update feature, broken order status feature, broken chat support feature, broken order cancellation feature, generally unhelpful support replies, and wasting my time over four months. Plus one star for not actually taking my money.
July 8, 2022
Unprompted review
Reply from Pro Bike Kit
Hello Bill,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations.
Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great products at excellent prices
Great products at excellent prices! Shipping cost was much higher than expected.
March 3, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Prices are great and you ship quickly
March 1, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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