Good prizes, normal shipping times from the UK to the EU (Germany) und an awesome customer support. First item was delivered to a wrong address (this was my fault) and was returned and refunded im... See more
Company replied
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See what reviewers are saying
Finally I got what they promise,after another reclamation, and a couple of e-mails , i got a refund. Thinks like this should not happen. Hope the shop will look to make the process for buyers e... See more
Company replied
The powermetercrank I've ordered came after 3 weeks and it was definitely used... The battery pulltab on the crank was missing and it has some slight marks. There was no comment on the taxes I had to... See more
Company replied
Original Review: "Nope, never again. Waiting for 2 Months now on my shoes. Cancellation wasn't accepted. Contacted various times. Still haven't got my products. No explanation from the shop what... See more
Company replied
Company details
Information provided by various external sources
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- +44 161 813 1710
- www.probikekit.de
3.4
Average
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stages Powermeter R7000
The powermetercrank I've ordered came after 3 weeks and it was definitely used... The battery pulltab on the crank was missing and it has some slight marks. There was no comment on the taxes I had to pay when I've finally picked up the package so after all the price wasn't even better than ordering local... I wouldn't recommend ordering here and it was definitely the last time for me.
December 23, 2022
Reply from Probikekit
Not yet received the product...more that 1 week delay
The company promissed a fast delivery but until todayI did not receive the product. I expected it more than 1 week ago, but until today it did not arrive. I am very disappointed. They do not make it clear on the website, that the product is coming from the UK. I would not have bought it, if I knew that. I just hope that it arrives...
December 5, 2022
Reply from Probikekit
Hi David,
I am sorry to hear of the problems you've had with our couriers.
I'd like to discuss this further and help to resolve your query.
Please can you sign into your account to view the message I have just sent you?
Kind Regards,
Sam
Consistently Reliable Company
Top class cycling equipment. Easy to deal with. Competitive pricing of goods and an excellent delivery package.
November 28, 2022
Reply from Probikekit
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Delivery dates: don't promise dates which you cannot hold and make the customer pay for it!
I was told that I will receive the material the next day if I order before 1:30 PM, so I ordered at 9 AM AND I paid 15 Euros for the next day delivery. Today is Thursday!
In the afternoon DHL informed me that the equipment will arrive on Monday, e.g. in 4 days. This is not acceptable! I could have chosen the regular delivery terms.
November 17, 2022
Reply from Probikekit
Hello Uli,
Thank you for taking the time to leave your review.
I am so sorry to hear about the issues you have faced. I have sent a message via your account, to assist you further with this matter. Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
I habe got NOTHING!!!
October 20, 2022
Reply from Probikekit
Hi Provinzial,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you check your email to view the message I have just sent you?
I will be able to get this sorted.
Kind Regards,
Stephen
Poor refund process
Misleading product description, needed to prove reception after they lost my return, took some 20 e-mails and 6 months to receive a full refund: poor internal processes, poor customer service, stay away
October 31, 2022
Reply from Probikekit
Hello Daniel,
Thank you for leaving your review.
I am so sorry to hear of the issues encountered with your recent return and I appreciate the inconvenience this may have caused. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Amy
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Don’t ever buy here ❌
Don’t ever buy here.
The product took about a month to be delivered and in the meantime no one working at Probikekit was responsive or helpful. I’ve texted with multiple support agents (in order to do that you have to make an account on their website, there is no mail, phone or other way to contact the company). None of the agents even took time to read through the inquiries from my end and I had to eventually reject the parcel altogether.
An experience I wish you won’t have to make yourself. Buy somewhere else, you don’t want to deal with this company.
October 16, 2022
Reply from Probikekit
Hi Glücklicher,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Easy check out, good price.
Cheapest available price for same product. So far only found here for shipment within Germany! Thanks!!!
October 10, 2022
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Nice
Easy ordering, nice homepage, the michelin wild enduro front is sick! Prime product! Only thing, delivery was a bit long but still okay.
September 24, 2022
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind regards,
Nicola
delivery as expected very good price…
delivery as expected very good price fast delivery
September 20, 2022
Reply from Probikekit
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please do not hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Nicola
Bad Surprise!
Finally I got what they promise,after another reclamation, and a couple of e-mails , i got a refund.
Thinks like this should not happen.
Hope the shop will look to make the process for buyers easy and reliable
Thanks
Bad Surprise!
There is a Gratis shipment from 50 € but the shipment company charge 60 euros for import by a 300 gram package( apart of the 5 euros normal VAT)
September 14, 2022
Reply from Probikekit
Hi Alex,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Nicola
Long issue with order - but apologized and finally someone is doing something about it
Original Review: "Nope, never again. Waiting for 2 Months now on my shoes. Cancellation wasn't accepted. Contacted various times. Still haven't got my products. No explanation from the shop whatsoever."
Update: After complaining via TrustPilot (so after my third try to cancel the order failed) I received an E-Mail that the situation is now escalated and will be reviewed by the internal warehousteam. My order is finally cancelled and I received a voucher as apology.
Still not sure what was/is going on, but happy to see that finally someone gave me at least some information and the they are about to do something about the situation.
So for that apologies I am giving 2 additional stars. Since good communication and a resolution is a good start.
September 7, 2022
Unprompted review
Reply from Probikekit
Hi Daniel,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Order of cycling shirts
Bought cyclingshirts but received no clear orderstatus. So I had to look if the order had well been placed. That was the case.
So next time please submit clear orderstatus.
Thanks
September 3, 2022
Reply from Probikekit
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Amy
Fast service
August 30, 2022
Reply from Probikekit
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
Very good customer service/support
Good prizes, normal shipping times from the UK to the EU (Germany) und an awesome customer support.
First item was delivered to a wrong address (this was my fault) and was returned and refunded immediately.
The second order was deliverd on point !
Will shop again at ProBikeKit !
August 25, 2022
Unprompted review
Reply from Probikekit
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
No ware incoming
No ware incoming, where ist my tyre?
waiting for a month, what happens?
August 23, 2022
Reply from Probikekit
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Good prices and delivered as promised.
August 22, 2022
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Order process was transparent and…
Order process was transparent and quick. Now I am hoping for a fast and easy delivery
August 21, 2022
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Reply from Probikekit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
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