I bought a bicycle. After my order they made a considerable discount. So I demand a refund for the difference amount and they refunded me. This was great. They are so professional. Thank you for custo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I chose Probikeshop over the competition simply because they have better customer care than the others and therefore more reliable. I was right, delivery time is excellent and their prices are very c... See more
Good purchasing experience. I bought an helmet for my son which price was the most competitive around. They have a lot of stuff to choose from, and product information are exhaustive and clear.
Good prices, vast choice, quick and reliable delivery. User for 3 years now, very satisfied
Company details
Written by the company
In rete da diversi anni, il sito PROBIKESHOP.IT è diventato velocemente uno dei punti di riferimento nel mondo della bicicletta sul web. L'obiettivo iniziale era di democratizzare la pratica della MTB, per questo la posta in gioco è stata quella di rispondere il più rapidamente possibile alla totalità delle richieste dei nostri clienti. Grazie ad una referenza di prodotti sempre più ampia e dettagliata, ad un servizio clienti efficientissimo e a tempi di consegna ridotti, la reputazione di Probikeshop cresce sempre di più.
Contact info
Germany
- www.probikeshop.it
4.3
Excellent
72K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Precisione ed efficienza indubbiamente…
Precisione ed efficienza indubbiamente al top
July 1, 2020
Unprompted review
Veloci ed efficienti
June 29, 2020
Unprompted review
Never answered
I tried to contact the assistance because i had a problem with my order. They have never answered my email. The envelope of my objects were delivered with was huge and broken.
June 23, 2020
Unprompted review
Some issues, but nothing major.
Hello. Overall, we had a positive experience. Two issues though. The site claims availability of all products shown. We ordered a bicycle "available", but the order was later cancelled because the bike was actually out of stock. We did receive a 10% on a different bicycle, for their inventory error.
During shipping, the bicycle was scheduled to deliver on a Monday. The shipping company later changed to delivery to the next day.
No major issues however with our experience. We expect that the bicycle will arrive in perfect condition.
June 20, 2020
Unprompted review
Good and speed
June 19, 2020
Unprompted review
very good for stock items and prices
very good for stock items and prices. Covid emergency slowed just a little delivery and no contacts, but so all online stores
June 15, 2020
Unprompted review
Very professional
June 11, 2020
Unprompted review
Wide choice of products and very fast…
Wide choice of products and very fast shipping.
June 11, 2020
Unprompted review
Excellent customer support!
Excellent customer support!
Thank you!
Marco (Padova, Italy)
June 10, 2020
Unprompted review
I bought 2 bmx
I bought 2 bmx, but you sent me one of the wrong color! I sent you an emai to ask for a return, but you never answered me! bad customer service!
June 9, 2020
Unprompted review
Reply from Probikeshop
Dear Marco,
Thank you very much for your review.
Please accept our apologies for the delay and for the inconvenience.
Please check your inbox and send us the photos that we need in order to verify with our warehouse and proceed to the return and the refund of wrong bike that you received.
Thank you very much for your cooperation and your understanding.
Kind regards,
Veronika
Probikeshop
Good
Its a good shop only sad that zou have to spend 99 euros for free shipping...
June 8, 2020
Unprompted review
I use ProbikeShop to buy MTB stuff
I use ProbikeShop to buy MTB stuff. If you look periodically at it, you will find some articles with excellent price! Support and delivery are really good.
May 29, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.