I have an iPad Pro 9.7 inch, so it’s quite old and hard to find cases that are not on Amazon. Luckily, ProCase had a simple case they offer, and it gets the job done in protecting the back and front o... See more
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Review summary
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I was surprised how good the quality was of my product, I was very satisfied with it.
Company replied
Good case. The mesh / rubber case is little bit small, so it is hard to pull my T7 out. The exterior case is good enough.
The case was harder than expected. It was sort of awkward. I was looking for a collapsible case.
Company details
Written by the company
We're Pros in Protection Rooted in the value of life, ProCase stands as the guardian of a better life In the past decade, smart devices have been developing rapidly and gradually occupying people's lives in many ways. While these devices hold immense value for consumers, concerns about damage and careful handling can often overshadow the user experience. Recognizing this, ProCase is committed to addressing these issues and enhancing the overall smart device experience. We've meticulously crafted a series of protective solutions spanning smartphones, tablets, laptops, and more, all under the banner of "protection case." At ProCase, cherishing life isn't just an attitude – it's a product philosophy ingrained in every design. We've woven the essence of life into each product, safeguarding the beauty of life for every user. Over the past decade, ProCase has emerged as a leader in mobile electronic device protection, expanding our product range beyond electronics to jewelry storage, beauty storage, outdoor, home, pet and other fields. With millions of users entrusting us with their well-being, ProCase continues to innovate, providing a holistic protection experience.
Contact info
32918 Tamina Rd, 77354, Magnolia, United States
- support@procase.com
- www.procase.com
4.0
Great
430 reviews
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Replied to 91% of negative reviews
Typically replies within 1 month
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Good case.
Good case.
The mesh / rubber case is little bit small, so it is hard to pull my T7 out. The exterior case is good enough.
October 21, 2025
Loved the case
Loved the case. Darker blue than expected but I love the feel. The matte, soft feel was awesome. Updates on the shipping were great.
October 30, 2025
Perfect fit, love pencil holder
Perfect fit per your excellent website. Great design and quality. Love the pencil holder.
October 21, 2025
I ordered a case for my iPad and it was…
I ordered a case for my iPad and it was delivered promptly. Unfortunately I ordered the wrong size. Contacted the store by chat and they sent a return label and said when it was returned they would send the right size. Fifteen days after they received the return no case and no refund. So much for customer service.
October 10, 2025
Reply from procase.com
Hi James,
We’re very sorry that your experience wasn’t satisfactory.
Our customer service team reached out to confirm your shipping address during the exchange process, but we didn’t receive a clear reply, which caused the delay.
Please check the latest email from our support team — they’re already assisting you with this matter.
We sincerely apologize for the inconvenience caused and appreciate your understanding.
Poor Quality
The case frame was sewed on backwards. It seems like there was no quality control inspection, just ship it, someone will buy it. Very poor quality in my opinion.
October 21, 2025
Reply from procase.com
Hi,
We’re sorry that the product didn’t meet your expectations. We value your feedback and want to ensure you’re completely satisfied.
Please contact us via support@procase.com — our service team will be glad to assist with a replacement, refund, or any other solution that works best for you.
the case does not self support the…
the case does not self support the ipad. this is not much better than having a plastic cover over it.
October 18, 2025
Reply from procase.com
Hi,
We’re truly sorry to hear that your experience didn’t meet your expectations. We’d love the opportunity to make things right.
Please reach out to us at [support@procase.com
] with your order details, and our customer service team will be happy to assist you.
Your satisfaction means a lot to us, and we’ll do our best to resolve this quickly.
Durable case But cannot use keyboard cover
Came quickly
Nice case design
Feel
Like a more expensive case than it is
October 1, 2025
I have an iPad Pro 9.7 inch
I have an iPad Pro 9.7 inch, so it’s quite old and hard to find cases that are not on Amazon. Luckily, ProCase had a simple case they offer, and it gets the job done in protecting the back and front of my tablet. My case states it was made in China, but I think if ProCase made their products in the USA, they would definitely earn a 5-star rating, but for now, my rating is a 4-star.
October 13, 2025
Reply from procase.com
Thanks so much for your review!
We’re happy our case keeps your iPad protected and appreciate your honest feedback.
All ProCase products go through strict quality checks — we’ll keep improving to deserve that 5th star next time!
Easy purchase process and efficiebtly…
Easy purchase process and efficiebtly delivered.
October 12, 2025
Overall worth it
Shipping was fast and easy. The case is so simple to put on. The case price was cheap but it’s durable. Especially if you’re looking for a minimalist look then this is the case for you. The only “negative” thing I have to say is that the keyboard cover doesn’t really line up with the icons on the keys, but it does work. Overall, this case is worth it if you want that clean, minimal look and it was worth getting.
October 11, 2025
You give the people what they want
You give the people what they want , a case with coverage on the edges, a good magnet and no doodads, kind of like the original Apple cases before they went high in price and low in quality.
October 10, 2025
Received device on time and works…
Received device on time and works better than the original. That is awesome!
October 3, 2025
Love the product and fast service
Love the product and fast service. A month after I purchased it the lens cover would not stay shut. That is the only issue that I have with the case
September 28, 2025
Reply from procase.com
Hi,
We’re sorry that the product didn’t meet your expectations. We value your feedback and want to ensure you’re completely satisfied.
Please contact us via support@procase.com — our team will be glad to assist with a replacement, refund, or any other solution that works best for you.
I misunderstood the item
I misunderstood the item, as I also expected a protection screen for my iPad 11 Pro.
September 24, 2025
Perfect fit
The case is sturdy and well made. It fits my iPad perfectly. I expect that it will last for many years.
August 26, 2025
Did not receive package
I ordered online, it said package delivered, the package was in fact not delivered and was never received
August 26, 2025
Reply from procase.com
Dear Vanguard Xu,
Thank you for sharing your detailed feedback regarding the issue of lost package. We are incredibly sorry to hear that this caused you such inconvenience, and we deeply regret the experience you had.
Your experience clearly fell short of our usual standards, and we are taking this very seriously.
To better assist you and find a resolution, please send us directly more order details via email [support@procase.com] so we can work towards a satisfactory solution as quickly as possible.
We value your business greatly and hope to have the chance to make amends for this unfortunate incident.
Sincerely,
The ProCase Team
Like buying from Amazon back in the good old days
How is everything I expected of Amazon when it was still the best place to shop online. Free two day overnight shipping on even low price items and the tempered glass screen protector was well packaged with clear instructions on installation. Will buy again in the future.
July 30, 2025
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