procase.com Reviews 430

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, sturdy build, and effective protection, often noting that items like cases fit perfectly and are well-designed. Many appreciate the reasonable pricing and the overall user experience, highlighting the ease of use and the practical features of the products. Reviewers also consistently commend the fast and efficient delivery service, with many receiving their orders promptly and without issues. However, some people were dissatisfied with the quality of certain products, reporting issues like cases breaking quickly or being made with poor materials. There were also instances where customers received incorrect, used, or incomplete orders, and some experienced problems with delivery, including packages not being received or left in insecure locations. Additionally, a few reviewers found the return policy to be inconvenient due to restocking fees and the requirement to pay for return shipping.

What people talk about most

Product

People report positive experiences with product quality, often finding items to be sturdy and well-made, such... See more

Quality

Consumers find quality to be ambiguous, with many expressing satisfaction with the sturdiness, design, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery of... See more

Price

Users describe positive interactions with price, often noting excellent value and affordability. Many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting well-designed products that are easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have an iPad Pro 9.7 inch, so it’s quite old and hard to find cases that are not on Amazon. Luckily, ProCase had a simple case they offer, and it gets the job done in protecting the back and front o... See more

Company replied

Rated 4 out of 5 stars

I was surprised how good the quality was of my product, I was very satisfied with it.

Company replied

Rated 4 out of 5 stars

Good case. The mesh / rubber case is little bit small, so it is hard to pull my T7 out. The exterior case is good enough.

Rated 4 out of 5 stars

The case was harder than expected. It was sort of awkward. I was looking for a collapsible case.


Company details

  1. Department Store
  2. Craft Store
  3. Fashion Accessories Store
  4. Home Goods Store
  5. Online Marketplace

Written by the company

We're Pros in Protection Rooted in the value of life, ProCase stands as the guardian of a better life In the past decade, smart devices have been developing rapidly and gradually occupying people's lives in many ways. While these devices hold immense value for consumers, concerns about damage and careful handling can often overshadow the user experience. Recognizing this, ProCase is committed to addressing these issues and enhancing the overall smart device experience. We've meticulously crafted a series of protective solutions spanning smartphones, tablets, laptops, and more, all under the banner of "protection case." At ProCase, cherishing life isn't just an attitude – it's a product philosophy ingrained in every design. We've woven the essence of life into each product, safeguarding the beauty of life for every user. Over the past decade, ProCase has emerged as a leader in mobile electronic device protection, expanding our product range beyond electronics to jewelry storage, beauty storage, outdoor, home, pet and other fields. With millions of users entrusting us with their well-being, ProCase continues to innovate, providing a holistic protection experience.


Contact info

4.0

Great

TrustScore 4 out of 5

430 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a Gen4 case instead of M4.

I ordered a Gen4 case instead of M4.
original order process not up to standard of other online sellers. didnt include immediate estimated delivery date.
return process a pain while agent was cordial.
a small item but I resent a 15% re-stock fee when i think the difference between a Gen4 and M4 is not common knowledge to non-tech folks like myself. My time is valuable to me and evidently not to Procase.
re product quality- pretty good and i like that its a 360 rotating case without a trackpad ( which i find of little use on an ipad attached to case.)
I've owned a procase 360 before and found it of high quality and I'm hooked on 360 rotation to allow easy switching between reading position and typing position.
wish they had a version for the "M4". they don't.
probably won't buy from them again due to glitchy sales confirmation/shipping date process and difficulty with return.
Procase- how about something like- "I'm sorry for the inconvenience. I understand that the difference between the M4 and Gen 4 models can be confusing. please return for a full refund"

July 25, 2025
procase.com logo

Reply from procase.com

Hi Scott,
We really appreciate your feedback! Your suggestions mean a lot and help us make our products even better.
Please reach out to our support team at [support@procase.com
] — they’ll gladly assist you and make things right.

Rated 1 out of 5 stars

BE VERY careful

BE VERY careful. If the product is unsatisfactory, their return policy is such that it may not even be reasonable to return it. ON a $16 purchase I was expected to pay return postage ($10.50) and be charged a 15% restocking fee ($2.40) for a actual refund of $3.10. I'E', not worth the time or effort

August 6, 2025
Unprompted review
Rated 2 out of 5 stars

The case fit fine

The case fit fine. There is no provision to use the case to prop the iPad up for viewing, etc.There is no provision while propped for turning the iPad from horizontal to vertical for viewing or using a program. The stylus constantly gets knocked off, my Targus used to partially protect the stylus and prevent this. The case is somewhat hard to hold while operating the iPad. The case does it’s basic job of protection but not much more.

July 30, 2025
procase.com logo

Reply from procase.com

Hi KenD,
We’re sorry that the product didn’t meet your expectations. We value your feedback and want to ensure you’re completely satisfied.
Please contact us via [support@procase.com
] — our team will be glad to assist you.

Rated 5 out of 5 stars

iPad Air 3rd Gen 10.5" Slim Stand Case

Excellent product. Solid build and fits the iPad perfectly. It shipped and was delivered within a week. Some reviews mention fingerprint smudging on the back of the case, which does happen, but for $12 with the discount, it’s a bargain. Thank you, ProCase!

July 29, 2025
Rated 5 out of 5 stars

The Perfect Switch 2 Case

As i had the Switch 2 on pre-order i was looking for a good protective case. You want to protect your investment from the harsh environment and falls. I stumble on Procase website by doing a general search for cases. After seeing this case i knew that this was the case i wanted and needed. No other case had the space and the protection this one provided. It fitted all my games from Switch 1, and not only do the joycons fit but also the AC adapter and cable. Something that most Switch 1 cases never offered. In a smaller compact size that is. Procase has delivered the perfect case for your Switch 2. The one for all case, dont hesitate just buy it.

June 3, 2025
Rated 5 out of 5 stars

Nice build quality

Nice build quality. I’m able to plug into the charging port.
I like the strap option to hang behind the passenger seat in the car.

May 27, 2025
Rated 1 out of 5 stars

No customer service whatsoever

I received my item, but it was not what I expected it to be at all. After reading the return policy, which states having to reach out to their email, I have e-mailed them twice already and never heard back. I've tried to call them, but it says the number isn't available. The two week window of returns is clearly coming to a close, and I still don't know how to proceed. I'm not one to leave negative reviews, which is why I've tried to reach out to them multiple times. But I'm out of the money, still have an item I don't want, and it's really unprofessional. Zero stars from me.

May 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look