Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
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See what reviewers are saying
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... See more
Informative and well presented. I have found both the website and retail experience both straight forward and helpful. The value for money regarding products on offer are very endearing.
Shopkeepers are very friendly, polite and helpful. I like to shop in your store. I need more evidence for your products are safe to use for using in kitchen. I suppose I buy anything for cooking that... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, United Kingdom
- 01615156449
4.8
Excellent
243 reviews
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Lovely store
March 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was pleasantly greeted
Was pleasantly greeted, found some lovely cake tins. Cashier was sweet & made conversation. Deffos be back. 😊
March 4, 2026
Reply from ProCook - Arndale
We're so happy to hear that you enjoyed your visit and found some lovely cake tins! We appreciate your kind words about our cashier, and we look forward to your return.
I love their customer service's,and…
I love their customer service's,and kichen product is of good quality 👌 👏 👍 🙌.
March 5, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you love our customer service and the quality of our kitchen products.
I like procook products and i am not…
I like procook products and i am not disappointed
March 5, 2026
Reply from ProCook - Arndale
We appreciate your positive feedback! We are so happy you found what you wanted easily and at a price that seemed reasonable to you.
You’re so respectful with us 🥰
March 2, 2026
Reply from ProCook - Arndale
We appreciate you letting us know that you feel respected; it means a lot to our team, and we value your feedback.
Arndale ProCook
Staff were friendly and helpful. Store layout was nice with good presentation and clear pricing. Great experience all around.
February 25, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and liked our store's presentation.
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our products and staff.
Excellent sales person
February 21, 2026
Reply from ProCook - Arndale
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Arndale
We appreciate your positive feedback! We are so happy you found our staff helpful and our products good quality at reasonable prices.
Great service and advice.freindly staff…
Great service and advice.freindly staff and know there stoc
February 27, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy you liked our friendly staff and great service.
Great experience
Walked in, was immediately directed to what I needed. Was advised about the 3 for £20 special by a very polite salesperson. Prices were reasonable and checkout was seamless.
February 24, 2026
Reply from ProCook - Arndale
We're so glad to hear that you were immediately directed to what you needed and advised about our special offer by our polite salesperson. We appreciate your positive feedback regarding our reasonable prices.
Reply from ProCook - Arndale
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
staff friendly and helpful
February 22, 2026
Reply from ProCook - Arndale
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Reply from ProCook - Arndale
We appreciate your positive feedback regarding our pleasant colleagues and well-set-out environment; we are so happy you enjoyed them!
Easy to walk around store to enable…
Easy to walk around store to enable good look around, able to pay without difficulty.
February 22, 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our store easy to navigate and payment simple.
The staff were great
February 18, 2026
Reply from ProCook - Arndale
We appreciate you letting us know that our staff was great; thank you for your feedback; it means a lot to us!
Reply from ProCook - Arndale
We appreciate your positive feedback regarding the product's good quality; we are so happy you are pleased!
Excellent experience
My husband and I had visited your Trafford Centre store and were not impressed with how cramped the space and how disorderly. What a refreshing change your store made and the colleagues were exceptional!
We came away with items I didn’t realise the first time I needed but I couldn’t leave your store without purchasing something. Excellent experience thank you
February 21, 2026
Reply from ProCook - Arndale
We're happy to hear that you enjoyed your visit to our store! We appreciate your feedback regarding the Trafford Centre store and are so glad our colleagues made your experience exceptional. Thank you for your positive comments!
Reply from ProCook - Arndale
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
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