Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... See more
Really helpful man, I needed good starter knives for my daughter, he showed me all and the different combination of boards. Such good service, yet again a lovely product from Pro Cook purchased. Ni... See more
I buy most of my kitchen tools here because the prices are reasonable and the quality is good. The staff are also very helpful. If you explain what you need a product for, they’ll give honest advice a... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful guides for all the kitchen provides
Really helpful man, I needed good starter knives for my daughter, he showed me all and the different combination of boards. Such good service, yet again a lovely product from Pro Cook purchased. Nice welcoming feel in the shop too
July 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Ashford
We're so glad you enjoyed our excellent quality product! We appreciate your positive feedback and recommendation.
Reply from ProCook - Ashford
We're so pleased to hear that you received excellent service and found our staff to be very helpful and to provide good advice. We truly appreciate your positive feedback!
Excellent always my go to shop always…
Excellent always my go to shop always find what I’m looking for.
July 6, 2026
Reply from ProCook - Ashford
We're so happy to hear that we're your go-to shop and that you always find what you're looking for! Thank you for your kind words.
Very helpful and polite staff
Very helpful and polite staff, very happy with my product very good quality
July 2, 2026
Always helpful and polite service.
July 4, 2026
Reply from ProCook - Ashford
We are so pleased to hear that our team consistently provides helpful and polite service. Your kind words mean a great deal to us.
Straightforward purchase
June 30, 2026
Great service!
June 27, 2026
Very good experience
Excellent looking small appliances at a decent price.
Pro cook products are underrated IMO. I've had some saucepans for decades.
Staff at the shop were helpful, attentive and efficient.
June 26, 2026
Excellent product and service
June 25, 2026
Really knowledgeable staff
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed.
There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwasher safe. The member of staff who advised us knew SO much detail about all the ranges! I was completely taken aback. He helped us narrow our decision and created a blended package out of two different ranges so that we had a mix of aluminium and non stick. He really went above and beyond! Well done Ashford 👏🌟🌈
June 20, 2026
Pro Cook Ashfordford are always very…
The staff in Ashford are always very helpful & friendly. My go to store for anything kitchen related
June 19, 2026
Reply from ProCook - Ashford
We're so glad our team is always helpful and friendly, making us your go-to store. Thank you for your wonderful feedback!
Very helpful and knowledgeable.
June 16, 2026
Reply from ProCook - Ashford
We appreciate your kind words.
Great products
I buy most of my kitchen tools here because the prices are reasonable and the quality is good. The staff are also very helpful. If you explain what you need a product for, they’ll give honest advice and might even suggest a better option if your original choice isn’t the best fit.
June 13, 2026
Reply from ProCook - Ashford
We're so pleased you find our prices reasonable and our quality good! It's wonderful to hear our staff provide helpful and honest advice. Thank you for your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.