Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy cu... See more
Company replied
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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See what reviewers are saying
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... See more
I buy most of my kitchen tools here because the prices are reasonable and the quality is good. The staff are also very helpful. If you explain what you need a product for, they’ll give honest advice a... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
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Reply from ProCook - Ashford
We're happy to hear your visit was hassle-free and efficient. Thank you for your kind words!
Reply from ProCook - Ashford
We appreciate your kind words.
Quality products
Polite staff, nicely laid out shop.
We had previously an electric pepper grinder as we were passing we bought another for salt as we were very happy with the first one.
May 15, 2026
Reply from ProCook - Ashford
We're so pleased you found our staff polite and the shop well-organized. It's wonderful to know you're happy with your electric grinders! Thank you for your positive feedback.
Upgraded a faulty item and were looked…
Upgraded a faulty item and were looked after by a friendly and polite sales assistant who explained the benefits of the change. Always enjoying shopping at Procook due to the wide selection of products. Overall experience of dealing with Procook has been positive.
May 17, 2026
Reply from ProCook - Ashford
We're so pleased you had a positive experience with us! It's wonderful to hear our sales assistant was friendly and explained the benefits of your item. We appreciate your kind words about our product selection.
Staff were exceptionally helpful
Staff were exceptionally helpful. Good choice of products we were looking for and great value.
May 14, 2026
Reply from ProCook - Ashford
We're so glad our staff was helpful and that you found a great selection of products at excellent value. Thank you for your kind words!
Great advise on the difference between…
Great advise on the difference between ceramic and stainless steel.
May 12, 2026
Reply from ProCook - Ashford
We're so glad our advice was helpful. Thank you for your kind words!
Bought a small stainless steel…
Bought a small stainless steel cafetière from the Ashford Retail shop. Great value and great service. Coffee tastes better too.
May 16, 2026
Reply from ProCook - Ashford
We're so happy you had a great experience at our Ashford shop and are enjoying your new cafetière! We appreciate your kind words.
Reply from ProCook - Ashford
We're glad we could help you find the perfect knife. We appreciate your kind words!
Great service in store
Great service in store. Colleague assisted with the product we wanted which were couldn’t find. Asked how to use and he explained.,
May 10, 2026
Reply from ProCook - Ashford
We're so glad our colleague could assist you in finding the product you needed and explain its use. We appreciate your kind words!
Excellent customer service
Excellent customer service. Nice shop well laid out and plenty of products to look at.
May 9, 2026
Reply from ProCook - Ashford
We're so glad you enjoyed our customer service and found our shop well-organized with plenty of products. Thank you for your kind words!
Very satisfied on my recent purchase
Very satisfied on my recent purchase, got a cast iron skillet, which has a nice weight profile (not too heavy/light), struggled a bit few times but with some hit and trial its now the best thing I ever had for my kitchen.
April 26, 2026
Reply from ProCook - Ashford
We're so glad to hear you're very satisfied with your cast iron skillet! It's wonderful that it's become the best thing in your kitchen after some initial adjustments. We appreciate your feedback!
Very helpful. The gentleman who served me was very…
The gentleman who served me was very helpful and very knowledgeable. He took his time explaining about the product I brought and I felt nothing was to much trouble. Great experience
May 4, 2026
Reply from ProCook - Ashford
We're so pleased to hear our team member was helpful and knowledgeable, taking the time to explain the product. We appreciate your positive feedback!
Reply from ProCook - Ashford
We appreciate you letting us know our staff was helpful; it means a lot to our team.
Reply from ProCook - Ashford
We appreciate your positive feedback on our products, prices, and service.
Great quality at an affordable price
Great quality at an affordable price. Bright and spacious shop.
May 3, 2026
Perfect colour for my new kitchen
Perfect colour for my new kitchen. Staff were pleasant and friendly
April 29, 2026
Reply from ProCook - Ashford
We're glad our staff was helpful and informative. We appreciate your feedback.
Excellent products
May 2, 2026
A variety of kitchen products
A variety of kitchen products. Very helpful and friendly atmosphere!
April 27, 2026
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