At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... See more
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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See what reviewers are saying
Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy cu... See more
Company replied
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
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Excellent products
May 2, 2026
A variety of kitchen products
A variety of kitchen products. Very helpful and friendly atmosphere!
April 27, 2026
Ashford is great
The staff were very welcoming and helpful. Great selection of everything kitchen.
April 29, 2026
Good customer service
Store was well presented and the gentleman at the till was polite and informative and gave a good level of customer service.
April 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Ashford
We appreciate you letting us know that you enjoyed our great range of products, keen prices, and helpful staff!
Happy smiling lady
Happy smiling lady ! Good knowledge of products and where to find things.
April 23, 2026
Reply from ProCook - Ashford
We appreciate you sharing that our staff was happy and had good knowledge of the products and store layout!
Baking trays
The baking trays are excellent. Very well made and easy to clean. I would recommend.
April 17, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to share your feedback! We're so glad to hear that you find the baking trays excellent and easy to clean.
Pleasure to shop here
Pleasant to browse in this store. Well laid out with a large variety of all types of kitchenware, ceramics, glasses and accessories. Quality products and excellent service from staff. Found everything I needed and more.
April 15, 2026
Great service and quality
April 6, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Helpful staff and good advice
April 2, 2026
Simply polite
Simply polite, friendly and helpful staff.
Store well layed out, clean and maintained.
April 3, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our store and staff.
good size shop where you can see what…
good size shop where you can see what you are interested in purchasing.
April 2, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop's layout.
Excellent products at reasonable prices
March 29, 2026
Good product range but expensive
Went in, selected a saucepan, paid and left. Salesperson was pleasant enough during the 30 second transaction.
March 28, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to share your feedback. We're glad the salesperson was pleasant and you found what you needed quickly.
Good customer service
We were given such good service at this store by Richard. He listened to our needs.
March 30, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received such good service in our store.
Reply from ProCook - Ashford
We're happy to hear that our staff was helpful, polite, and approachable. Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Ashford
We appreciate you letting us know our staff was attentive and helpful; it means a lot to our team that you had a positive experience.
Very friendly and welcoming service.
Very friendly and welcoming service.
Thank you Sandra.
March 27, 2026
Reply from ProCook - Ashford
We appreciate you letting us know about our friendly and welcoming service; it means a lot to our team that you felt welcome.
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