At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... See more
Location
Switch locationUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy cu... See more
Company replied
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... See more
Company replied
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, United Kingdom
- 01233 624126
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Ashford
We appreciate your positive feedback; we are so happy you found our customer service great, our staff helpful, and our items lovely.
The staff are very helpful &…
The staff are very helpful & knowledgeable & the products we bought are very good.
March 20, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and enjoyed the products.
Reply from ProCook - Ashford
We appreciate you letting us know about our friendly staff and helpful, great service; it means a lot to our team.
The lady was extremely helpful & made…
The lady was extremely helpful & made sure I picked the right item and then provided good advice how to look after it
March 20, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our employee was helpful and provided excellent advice.
Helpful staff and good product
March 17, 2026
Pleasant and knowledgeable staff.
Pleasant and knowledgeable staff.
No pressure selling
Good quality products
Have bought many products from them
March 12, 2026
Reply from ProCook - Ashford
We appreciate your positive feedback! We're happy to hear you've consistently found our staff pleasant and knowledgeable, our products of good quality, and experienced no pressure.
Choice of uncoated stainless steel frying pans
Few uncoated stainless steel frying pans are usually available in high street stores. Pro Cook had a few of exceptional quality.
March 11, 2026
Very easy store to find what you need
Very easy store to find what you need, plenty of selection at excellent prices. Very helpful staff.
March 11, 2026
New saucepans…
Excellent advice and outstanding customer service from the store. Highly recommend and would definitely shop again.
March 10, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent advice and outstanding customer service.
Reply from ProCook - Ashford
We appreciate you letting us know our staff was friendly, efficient, and helpful; it means a lot to our team.
Amazing customer service
Amazing customer service, all staff very polite and professional highly recommend
March 7, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff polite, professional, and helpful.
Friendly helpful staff
Friendly helpful staff . Nicely laid out store . Found what I was looking for and at a good price
March 6, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and our store nicely laid out.
Reply from ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very good helpful staff and a great…
Very good helpful staff and a great range of products.
March 4, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our helpful staff and product range.
Was easy to get what i wanted
Was easy to get what i wanted. Also assistant answered question i had regarding a previous purchase.
March 3, 2026
Reply from ProCook - Ashford
We're happy to hear that you found what you wanted easily. We appreciate you mentioning that our assistant was helpful with your previous purchase question. Thanks for your feedback!
Excellent customer service and help…
Excellent customer service and help with choosing a new saucepan set
March 3, 2026
Reply from ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy our customer service helped you choose a saucepan set.
Great staff
March 3, 2026
Reply from ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.