Good choice of pans and kitchen equipment. Good quality at a sensible price. Staff very friendly and helpful and efficient. Products well displayed so you can see them clearly before buying.
Location
Switch locationCountry Market, Malthouse and Osborne Farms, GU35 0QP Kingsley, GB
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See what reviewers are saying
Returned a granite baking tray that had a 10 year guarantee when the coating started to peel off. Exchanging it was easy.
Excellent service and such a huge choice of items. Very friendly and helpful staff. I have purchased several items from you on other occasions, and all have been well made and long lasting.
Company replied
Fabulous Japanese-style knives made from X50 German steel. Really good customer service from an agreeable and knowledgeable man. The only thing I would improve is your Black Friday deals - several d... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Country Market, Malthouse and Osborne Farms, GU35 0QP, Kingsley, United Kingdom
4.8
Excellent
403 reviews
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Fabulous Japanese-style knives made…
Fabulous Japanese-style knives made from X50 German steel. Really good customer service from an agreeable and knowledgeable man. The only thing I would improve is your Black Friday deals - several deals in the knife section but I wanted 3 specific knives and didn't get any discount - maybe consider a multibuy deal across all knives for next year's Black Friday - buy 3, get 10% off or similar
November 23, 2024
Never disappoints…excellent
Very attentive and knowledgeable staff and excellent products. Pro Cook never disappoints.
November 26, 2024
I would have liked to see a med sized…
I would have liked to see a med sized processor, and i thought the one i brought was in the black friday price range, but i must have been mistaken. The person who served me gave all the relevant details of what i required the processor to do. i have used it, it is great, except with my painful hands a job to close and open the lid, very stiff.
November 22, 2024
May use AI-assist with repliesRead more
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Good selection of cookware at a…
Good selection of cookware at a reasonable price. A VERY helpful and friendly assistant made the shopping experience even better
November 17, 2024
Reply from ProCook - Bordon
Thank you for your positive review! We are delighted to hear that you found a good selection of cookware at reasonable prices. We are also thrilled that you had a positive experience with our staff. We strive to create a welcoming environment where our customers feel supported and informed. We appreciate your feedback and hope to see you again soon.
Great price
November 21, 2024
Reply from ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly and helpful customer service…
Friendly and helpful customer service and excellent range of products!
November 16, 2024
Reply from ProCook - Bordon
Thank you for your kind words! We are delighted to hear that you found our customer service team friendly and helpful, and that you were impressed with our product selection. We strive to provide a positive shopping experience for all our customers, and your feedback is greatly appreciated.
Staff helped me find the product I…
Staff helped me find the product I needed quickly and it was in stock.
November 15, 2024
Reply from ProCook - Bordon
Thank you for your kind words! We're delighted to hear that our staff was able to assist you in finding the product you needed quickly and that it was in stock. We strive to provide our customers with a positive and efficient shopping experience.
Very knowledgeable young man
I bought two as frying pans.
The young man was very helpful but not pushy, even though it was nearly closing time he took time to answer my questions and give honest advise. Thankyou
November 15, 2024
Reply from ProCook - Bordon
We appreciate your kind words about our staff. We are glad you found our team helpful and knowledgeable. We strive to provide excellent customer service and are happy to hear that our team member was able to assist you. Thank you for your feedback.
Excellent Choice and quality items
Choice.
helpful supportive assistant.
Delightful shopping displays.
Large open carpark
November 9, 2024
Reply from ProCook - Bordon
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know you found our assistant helpful and supportive, and that you enjoyed our shopping displays and convenient parking.
Great friendly staff who understood the…
Great friendly staff who understood the product.
November 8, 2024
Reply from ProCook - Bordon
Thank you for your kind review! We're delighted to hear that you found our staff friendly and knowledgeable about our products. We strive to provide excellent customer service and appreciate you taking the time to share your feedback.
Reply from ProCook - Bordon
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad to hear that you had a positive experience.
Phoned the Bordon store to see if they…
Phoned the Bordon store to see if they had the steamer I wanted in stock. They only had one & put it to one side for me to collect the following day. Didn't require payment until I picked it up.
Very polite and professional staff.
October 29, 2024
Reply from ProCook - Bordon
We appreciate you taking the time to share your positive experience. We're glad to hear that our staff was helpful and professional in assisting you with your purchase. We strive to provide excellent customer service and are pleased that you found our team to be accommodating.
Reply from ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bordon
Thank you for taking the time to share your experience. We appreciate your feedback and are glad you found what you needed.
Good range and displays
Good range and displays, and good value products. Very good customer service, and we weren’t hassled or pushed!
October 11, 2024
Reply from ProCook - Bordon
Thank you for your positive review! We are delighted to hear that you found our product range and displays appealing, and that you felt our products offered good value. We are also thrilled to hear that you received such great service from our staff. We strive to provide our customers with a positive shopping experience, and we appreciate you taking the time to share your feedback.
Lovely green tea pot with no drips!
October 7, 2024
Reply from ProCook - Bordon
We appreciate your kind words about our green tea pot. We're glad you're enjoying it!
Knowledgeable helpful friendly .
October 4, 2024
Reply from ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bordon
We appreciate you taking the time to share your feedback. We're glad to hear that you found the experience more positive than your previous visit. We strive to provide excellent customer service at all our locations.
Reply from ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our product. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Second bad experience
We have just had our second lot of kitchen utensils from procook. The first were tainted and stained when my wife cooked a bolognaise. We returned them and got a diff set. Now when she cooked some chutney the business end has turned green, what awful material they must use. They are now ruined, please don't waste your money
September 21, 2024
Unprompted review
Reply from ProCook - Bordon
We're sorry to hear about your experience. Please call us 0330 100 1010, Option 2, or please use our live chat facility so we can resolve this for you.
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