Excellent service and such a huge choice of items. Very friendly and helpful staff. I have purchased several items from you on other occasions, and all have been well made and long lasting.
Company replied
Location
Switch locationCountry Market, Malthouse and Osborne Farms, GU35 0QP Kingsley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought a set of double thickness pro cook saucepans suitable for an induction hob. The saucepans were the perfect weight and we selected exactly what we needed. The lady, called Laura, in the sh... See more
Company replied
Fabulous Japanese-style knives made from X50 German steel. Really good customer service from an agreeable and knowledgeable man. The only thing I would improve is your Black Friday deals - several d... See more
Cookshops are now few and far between but we came straight into the store and found exactly what we were looking for in under a minute! Also managed to find a couple more things that we weren’t lookin... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Country Market, Malthouse and Osborne Farms, GU35 0QP, Kingsley, United Kingdom
4.8
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful staff
April 13, 2026
The staff were very helpful and…
The staff were very helpful and pleasant ,I would recomend
April 13, 2026
Found exactly what I was looking for
Found exactly what I was looking for thanks to the help of the very kind and informative staff, especially Amie who showed me where the product and any alternatives. Will definitely be coming back!
April 9, 2026
Unprompted review
Excellent customer care
Excellent customer care. Staff friendly and extremely helpful.
April 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst frying pan
Worst frying pan. We bought an uncoated stainless steel pan but EVERYTHING sticks to it. Fail.
April 11, 2026
Reply from ProCook - Bordon
Thank you for your review, we have asked the customer service team to contact you to resolve.
Superb Staff, especially Amie
Great product, great customer service and the staff were polite and helpful 10/10
April 4, 2026
Reply from ProCook - Bordon
We appreciate you letting us know our staff was polite and nice; it means a lot to our team.
Helpful staff .
April 2, 2026
The staff were really helpful and…
The staff were really helpful and welcoming.
I’m going back soon .
March 25, 2026
Reply from ProCook - Bordon
We're so happy to hear that our staff made you feel welcome! We appreciate your kind words and look forward to your next visit with us.
Reply from ProCook - Bordon
We appreciate you letting us know our service was helpful and friendly; it means a lot to our team.
Good staff ready to help you and…
Good staff ready to help you and pleasant to serve you
March 24, 2026
Reply from ProCook - Bordon
We are happy to hear that our staff was helpful and pleasant. Thank you for your positive feedback; we appreciate it greatly.
Procook is my go to shop for my kitchen…
Procook is my go to shop for my kitchen items.
March 23, 2026
Reply from ProCook - Bordon
We're happy to be your go-to shop for kitchen items. Thank you for sharing your positive experience with our products!
free to look without interruption
free to look without interruption
polite sales staff at check out
March 17, 2026
Excellent service and quality goods
March 11, 2026
Reply from ProCook - Bordon
We appreciate your positive feedback on our excellent service and quality goods; we are delighted you are pleased!
Great experience as always with pro…
Great experience as always with pro cook. Very pleasant and helpful staff. I could go crazy with purchases and it’s always so well presented
March 15, 2026
Reply from ProCook - Bordon
We're glad you always have a great experience with us! It's wonderful to hear our staff are pleasant and helpful and that you enjoy our presentation. Thanks for your review!
Reply from ProCook - Bordon
We appreciate your positive feedback regarding our well-laid-out store and good product range; we are so happy you enjoyed them!
Staff were friendly and helpful
Staff were friendly and helpful. Found what I was looking for
March 3, 2026
Reply from ProCook - Bordon
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was friendly and helpful!
Staff very helpful and friendly went…
Staff very helpful and friendly went through the product we were looking at .
February 27, 2026
Reply from ProCook - Bordon
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was helpful and friendly during your visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.