ProCook - Bordon Reviews 392

TrustScore 5 out of 5

4.8

Country Market, Malthouse and Osborne Farms, GU35 0QP Kingsley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We bought a set of double thickness pro cook saucepans suitable for an induction hob. The saucepans were the perfect weight and we selected exactly what we needed. The lady, called Laura, in the sh... See more

Company replied

Rated 5 out of 5 stars

Cookshops are now few and far between but we came straight into the store and found exactly what we were looking for in under a minute! Also managed to find a couple more things that we weren’t lookin... See more

Company replied

Rated 5 out of 5 stars

What better way to find a great selection of salt and pepper grinders than in my local branch of Pro Cook. The shop was only 5 mins from home and they had a wide selection of what I needed, cheaper a... See more

Company replied

Rated 4 out of 5 stars

Fabulous Japanese-style knives made from X50 German steel. Really good customer service from an agreeable and knowledgeable man. The only thing I would improve is your Black Friday deals - several d... See more


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Country Market, Malthouse and Osborne Farms, GU35 0QP, Kingsley, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were really helpful and…

The staff were really helpful and welcoming.
I’m going back soon .

March 25, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We're so happy to hear that our staff made you feel welcome! We appreciate your kind words and look forward to your next visit with us.

Rated 5 out of 5 stars

Satisfied customer

Helpful and friendly service

March 22, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We appreciate you letting us know our service was helpful and friendly; it means a lot to our team.

Rated 5 out of 5 stars

Good staff ready to help you and…

Good staff ready to help you and pleasant to serve you

March 24, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We are happy to hear that our staff was helpful and pleasant. Thank you for your positive feedback; we appreciate it greatly.

Rated 5 out of 5 stars

Great experience as always with pro…

Great experience as always with pro cook. Very pleasant and helpful staff. I could go crazy with purchases and it’s always so well presented

March 15, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We're glad you always have a great experience with us! It's wonderful to hear our staff are pleasant and helpful and that you enjoy our presentation. Thanks for your review!

Rated 5 out of 5 stars

Well layed out store with a good …

Well layed out store with a good product range

March 5, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We appreciate your positive feedback regarding our well-laid-out store and good product range; we are so happy you enjoyed them!

Rated 5 out of 5 stars

Staff were friendly and helpful

Staff were friendly and helpful. Found what I was looking for

March 3, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was friendly and helpful!

Rated 5 out of 5 stars

Staff very helpful and friendly went…

Staff very helpful and friendly went through the product we were looking at .

February 27, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was helpful and friendly during your visit.

Rated 5 out of 5 stars

Good value great product

We used our granite roasting pans for the first time on Sunday
Great product truly nonstick I’m impressed so far

February 28, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We're happy to hear that you are impressed with our granite roasting pans! Thank you for sharing your experience; we appreciate your positive feedback so far.

Rated 5 out of 5 stars

Staff were friendly and helpful.

The lady was very helpful and talked me through the choices.

February 25, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us

Rated 4 out of 5 stars

Lots of choice and assistance…

Lots of choice and assistance from staff with a saucepan, however sold a knife previously, after time spent with very helpful assistant proved not great for a left- hander!

February 25, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We're happy to hear that you appreciated our selection and the assistance provided. We're sorry the knife wasn't suitable for a left-handed user. We appreciate your feedback.

Rated 5 out of 5 stars

Helpful staff and a good range of stock.

Helpful staff and a good range of stock.

February 21, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We appreciate your positive feedback regarding our helpful staff and good stock range; we are so happy you were satisfied!

Rated 5 out of 5 stars

Friendly helpful staff

February 19, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Rated 5 out of 5 stars

Good service

Good service , helpful staff, polite and friendly

February 15, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We appreciate you letting us know our staff was helpful, polite, and friendly; it means a lot to our team.

Rated 5 out of 5 stars

Great service

Brought a knife block when I went out for the day at the o2 thought the knives were part of the set but they weren’t went into our local store the next day lady was great very helpful and helped us to exchange for what we wanted the service was just what it should be we ended up buying 3 more things great service thank you

February 15, 2026
ProCook - Bordon logo

Reply from ProCook - Bordon

We're happy to hear that the store visit helped you find what you wanted! It's great to know the team member provided excellent service and that you found more items. Thank you for your positive feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look