Excellent service and such a huge choice of items. Very friendly and helpful staff. I have purchased several items from you on other occasions, and all have been well made and long lasting.
Company replied
Location
Switch locationCountry Market, Malthouse and Osborne Farms, GU35 0QP Kingsley, GB
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See what reviewers are saying
We bought a set of double thickness pro cook saucepans suitable for an induction hob. The saucepans were the perfect weight and we selected exactly what we needed. The lady, called Laura, in the sh... See more
Company replied
I had to return a glass item within the guarantee period which had developed a fault line. It was exchanged without any hassle. The assistant was extremely helpful and courteous.
Company replied
Fabulous Japanese-style knives made from X50 German steel. Really good customer service from an agreeable and knowledgeable man. The only thing I would improve is your Black Friday deals - several d... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Country Market, Malthouse and Osborne Farms, GU35 0QP, Kingsley, United Kingdom
4.8
Excellent
400 reviews
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Staff were friendly and helpful.
The lady was very helpful and talked me through the choices.
February 25, 2026
Reply from ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Lots of choice and assistance…
Lots of choice and assistance from staff with a saucepan, however sold a knife previously, after time spent with very helpful assistant proved not great for a left- hander!
February 25, 2026
Reply from ProCook - Bordon
We're happy to hear that you appreciated our selection and the assistance provided. We're sorry the knife wasn't suitable for a left-handed user. We appreciate your feedback.
Reply from ProCook - Bordon
We appreciate your positive feedback regarding our helpful staff and good stock range; we are so happy you were satisfied!
Friendly helpful staff
February 19, 2026
Reply from ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bordon
We appreciate you letting us know our staff was helpful, polite, and friendly; it means a lot to our team.
Great service
Brought a knife block when I went out for the day at the o2 thought the knives were part of the set but they weren’t went into our local store the next day lady was great very helpful and helped us to exchange for what we wanted the service was just what it should be we ended up buying 3 more things great service thank you
February 15, 2026
Reply from ProCook - Bordon
We're happy to hear that the store visit helped you find what you wanted! It's great to know the team member provided excellent service and that you found more items. Thank you for your positive feedback.
Reply from ProCook - Bordon
We appreciate you sharing that the manager provided excellent service; we are so happy to hear about your positive experience!
Great products and service
Great products and service, had just what I was looking for. I was given helpful advice by the assistant without feeling like I was being pushed to buy more than I actually wanted. This was greatly appreciated and I will return as a regular customer as your products are beautifully presented and very well made.
February 12, 2026
Reply from ProCook - Bordon
We're happy to hear that you found what you were looking for and that our team member provided helpful advice without pressure. We appreciate that you found our products beautifully presented and well-made, and we look forward to welcoming you back as a regular customer!
We went in to buy a set of knives
We went in to buy a set of knives, having been married 46 years, this is the 1st time we've brought knives since we got a set as a wedding present, so this was a big deal to us. We saw some We liked but had some questions which a member of staff answered plainly and clearly, we were served with ease and curtesy. It also helped that they took "blue light" so we got some discount as well. I've since used my knives and I'm 💯 happy with them.
February 9, 2026
Great Coffee Machine
Was happy not only to get the coffee machine in the sale but also get military discount off it.
This will give me delicious fresh brewed coffee at home and also help me save money
January 31, 2026
Reply from ProCook - Bordon
We're happy you were able to purchase the coffee machine during the sale and use your military discount. We appreciate you sharing that you'll be saving money while enjoying fresh coffee at home.
Long, two slot toaster.
I purchased the long, wide slot toaster. Without a doubt it is the best toaster I have ever bought. Perfect toast every time, and looks great in my kitchen.
The member of staff who served me told me that she had the same toaster, and how good it was, so I bought with confidence.
January 25, 2026
Reply from ProCook - Bordon
We're happy to hear that you are enjoying the long slot toaster. It's great to know that you are consistently getting perfect toast. We appreciate you sharing your positive experience and are glad our staff could assist you.
The staff were very helpful and smiling…
The staff were very helpful and smiling makes all the difference kind regards James Scott Drury.
January 25, 2026
Reply from ProCook - Bordon
We appreciate you taking the time to leave us this great review! We're so happy to hear that our team was helpful and that their smiles made a difference.
Great after service
January 13, 2026
Reply from ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The frying pan is so good
The frying pan is so good , really happy with it. The assistant was very polite, all round very good.
January 8, 2026
Reply from ProCook - Bordon
We appreciate you sharing your experience with us. We're so happy to hear that you are pleased with the frying pan and the assistant's helpfulness.
Great choice of goods
Great selection of high quality goods at good prices. The staff were knowledgeable and professional and very friendly
January 11, 2026
Reply from ProCook - Bordon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our selection, prices, and staff.
Reply from ProCook - Bordon
We appreciate your positive feedback. We are so happy to hear that you enjoyed our good selection and found our staff lovely and prices reasonable.
Reply from ProCook - Bordon
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff gave sound advice and were up to date.
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