Excellent service and such a huge choice of items. Very friendly and helpful staff. I have purchased several items from you on other occasions, and all have been well made and long lasting.
Company replied
Location
Switch locationCountry Market, Malthouse and Osborne Farms, GU35 0QP Kingsley, GB
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See what reviewers are saying
We bought a set of double thickness pro cook saucepans suitable for an induction hob. The saucepans were the perfect weight and we selected exactly what we needed. The lady, called Laura, in the sh... See more
Company replied
Fabulous Japanese-style knives made from X50 German steel. Really good customer service from an agreeable and knowledgeable man. The only thing I would improve is your Black Friday deals - several d... See more
Cookshops are now few and far between but we came straight into the store and found exactly what we were looking for in under a minute! Also managed to find a couple more things that we weren’t lookin... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Country Market, Malthouse and Osborne Farms, GU35 0QP, Kingsley, United Kingdom
4.8
Excellent
400 reviews
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Reply from ProCook - Bordon
Thank you for your kind words! We are thrilled to hear that you found our staff friendly and knowledgeable, and that you enjoyed our products. We appreciate your positive feedback.
A very good selection of excellent…
A very good selection of excellent quality goods to choose from. Assistant very helpful.
May 7, 2025
Reply from ProCook - Bordon
Thank you for your kind words! We're delighted to hear you were impressed with the quality of our products and found our assistant helpful. We strive to provide a positive experience for all our customers, and your feedback is a great encouragement to our team.
Very helpful and friendly staff.
Very helpful and friendly staff.
Couldn't ask for a better service.
May 4, 2025
Reply from ProCook - Bordon
Thank you for your kind words! We are delighted to hear that you found our staff to be helpful and friendly. We strive to provide excellent customer service and appreciate your positive feedback.
Great range of products
Great range of products, helpful but non- pushy staff, will be visiting purchasing again in the near future!
May 3, 2025
Reply from ProCook - Bordon
Thank you for your kind review! We are delighted to hear that you enjoyed our product selection and found our staff helpful. We strive to create a welcoming and supportive environment for our customers, and we are thrilled that you had a positive experience. We look forward to seeing you again soon!
Nice staff, quality stock.
The young lady who was working there gave us time to have a bit of a wander, and then came over to ask if we would like any assistance or advice. Which we didn't at that time, so she said if we changed our minds she'd be happy to help.
When I had picked up the things I wanted and went to pay she asked me if I intended to use the knife sharpening guide on the Japanese utility kitchen knife and kindly warned me not to because it was fixed to the wrong angle for Japanese blades and would damage the knife. I'm grateful that she did that, because I would probably made a pigs ear of the knife blade on what was an expensive, but, reasonably priced kitchen knife.
I'm sure she would have been just as knowledgeable and helpful about the rest of the stock.
I'd recommend this Kitchen Shop to anyone who wanted good quality items.
May 1, 2025
Reply from ProCook - Bordon
We appreciate your kind words and detailed review. It's wonderful to hear that you had a positive experience in our shop. We strive to provide our customers with excellent service and knowledgeable staff, and we're thrilled that our team member was able to assist you with your purchase.
We're glad that her advice about the knife sharpening guide was helpful and prevented potential damage to your new knife. It's our goal to ensure our customers have the best possible experience and make informed decisions about their purchases. We're proud of our team's commitment to providing helpful and friendly service.
Reply from ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bordon
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
needed a replacement pepper grinder pronto
What better way to find a great selection of salt and pepper grinders than in my local branch of Pro Cook.
The shop was only 5 mins from home and they had a wide selection of what I needed, cheaper and faster than online alternative. The two sales girls were really great at packaging my item and offered me a digital version of my receipt to be emailed, perfect. Thankyou.
April 19, 2025
Reply from ProCook - Bordon
We are so pleased to hear about your positive experience at our store. It's wonderful to know that you found exactly what you were looking for and that our team was able to provide you with excellent service. We strive to offer a wide selection of products at competitive prices, and we're glad you found our prices to be cheaper than online alternatives. We appreciate your kind words about our sales team, they are dedicated to providing a positive experience for every customer. We're happy you found our digital receipt option convenient and hope you enjoy your new salt and pepper grinders.
Reply from ProCook - Bordon
Thank you for your kind words. We're thrilled to hear you found our service enjoyable and helpful. We strive to provide the best possible experience for our customers.
Excellent customer service the young…
Excellent customer service the young lady was articulate, Knowledgeable and helpful very impressed.
April 17, 2025
Reply from ProCook - Bordon
Thank you for your kind review! We are so pleased to hear that you were impressed with our customer service. We strive to provide our customers with knowledgeable and helpful service, and we appreciate you taking the time to share your positive feedback.
Helpful and polite staff
April 8, 2025
Reply from ProCook - Bordon
Thank you for your kind words! We're so glad to hear that you found our staff helpful and polite. We strive to provide excellent customer service and appreciate your feedback.
Staff were very helpful and friendly .
Staff were very helpful and friendly .
I deducted a star because I could not find 10ltr pan in the range ceramic I wanted.
April 8, 2025
Reply from ProCook - Bordon
We appreciate your kind words about our staff. We're sorry to hear you couldn't find the 10-liter pan you were looking for. We strive to offer a wide selection of products, and we'll take your feedback into consideration as we plan for future inventory.
Helpful customer advisor
In the Country Market Bordon Brunch your customer adviser Fraya, was very helpful and welcoming.
April 6, 2025
Reply from ProCook - Bordon
Thank you for your kind review! We are delighted to hear that you had a positive experience at our Country Market Bordon Brunch. We strive to provide our customers with friendly and welcoming service, and we are thrilled that you were impressed with our customer advisor. We appreciate you taking the time to share your feedback.
I had an excellent experience with…
I had an excellent experience with customer service! The team was responsive, professional, and went above and beyond to assist me with my order. Their dedication to customer satisfaction truly stands out. Highly recommend! I need to extend my gratitude from Huub for his kindness and support.
March 28, 2025
Unprompted review
Reply from ProCook - Bordon
Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our customer service team. We strive to provide exceptional support and are delighted that you found our team responsive, professional, and helpful. We are also pleased that you were satisfied with the dedication to customer satisfaction. We appreciate your recommendation and hope to see you again soon.
Will be returning the new colour works…
Will be returning the new colour works tin opener as soon as I can. It’s useless and fidly to use.even my grown up son said chuck it in the bin. As it’s under 6 months warranty (it cost £5) . Will return for money back not good for arthritis fingers .purchased 26/03/25x
March 27, 2025
Reply from ProCook - Bordon
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Wide range of good quality products and…
Wide range of good quality products and easy to find what I wanted. Very polite and helpful staff.
March 22, 2025
Reply from ProCook - Bordon
Thank you for your kind review! We are delighted to hear that you found a wide range of good quality products and were able to easily find what you were looking for. We strive to offer a diverse selection of products and ensure our customers have a positive shopping experience. We appreciate you acknowledging our staff's politeness and helpfulness. We are committed to providing excellent customer service.
Great service
March 22, 2025
Reply from ProCook - Bordon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Shopping always a pleasant experience…
Shopping always a pleasant experience here.
Good atmosphere.
March 26, 2025
Reply from ProCook - Bordon
We appreciate your kind words! We're thrilled to hear you enjoy shopping here and find the atmosphere pleasant.
Great service and had in stock exactly…
Great service and had in stock exactly what I wanted.
March 19, 2025
Reply from ProCook - Bordon
We're delighted to hear you had a positive experience! It's wonderful to know we were able to provide you with the product you were looking for. Your feedback is greatly appreciated.
Reply from ProCook - Bordon
Thank you for your positive review! We're glad to hear that you enjoyed our service and found our store to be very nice. Your feedback is greatly appreciated.
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