Excellent service and such a huge choice of items. Very friendly and helpful staff. I have purchased several items from you on other occasions, and all have been well made and long lasting.
Company replied
Location
Switch locationCountry Market, Malthouse and Osborne Farms, GU35 0QP Kingsley, GB
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See what reviewers are saying
We bought a set of double thickness pro cook saucepans suitable for an induction hob. The saucepans were the perfect weight and we selected exactly what we needed. The lady, called Laura, in the sh... See more
Company replied
Fabulous Japanese-style knives made from X50 German steel. Really good customer service from an agreeable and knowledgeable man. The only thing I would improve is your Black Friday deals - several d... See more
Cookshops are now few and far between but we came straight into the store and found exactly what we were looking for in under a minute! Also managed to find a couple more things that we weren’t lookin... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Country Market, Malthouse and Osborne Farms, GU35 0QP, Kingsley, United Kingdom
4.8
Excellent
400 reviews
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Reply from ProCook - Bordon
We appreciate your positive feedback! We're so glad you were satisfied with our great products and quality prices.
They had exactly what I was looking for…
They had exactly what I was looking for and at a really good price.
July 23, 2025
Reply from ProCook - Bordon
We're so happy to hear that you found exactly what you were looking for, and at a really good price. Thank you for taking the time to leave us a review!
Reply from ProCook - Bordon
We appreciate your feedback! We're happy our staff was helpful and friendly, and we thank you for letting us know.
Excellent service
Excellent service, good knowledgable staff, great product, superb price
July 14, 2025
Reply from ProCook - Bordon
We appreciate you taking the time to leave us this review! We're so glad to hear that you received excellent service from our knowledgable staff and found a great product at a superb price.
Reply from ProCook - Bordon
We appreciate your positive feedback! We're so glad you liked our store layout and found our staff helpful and knowledgeable.
Reply from ProCook - Bordon
We appreciate you taking the time to leave us a review! We're so glad you found our staff helpful and enjoyed your shopping experience.
Reply from ProCook - Bordon
We're happy to hear that our assistant was pleasant and attentive. We appreciate your positive feedback and your time.
Great choice of saucepans and staff…
Great choice of saucepans and staff very helpful and friendly, would definitely recommend.
June 21, 2025
Reply from ProCook - Bordon
We're so glad you found a great selection of saucepans and that our staff were helpful and friendly! We appreciate your recommendation.
Very nice set up and display of the…
Very nice set up and display of the products. Staff was nice friendly although not very much engaging but maybe that is better to leave customers to their own thoughts. Unfortunately because my set of 6 saucepans did not come in one box one of the pans was from different set. I bought silver set but the mismatched item is black and from completely different set. I needed the pans on the day so couldn’t go back and exchange.
June 21, 2025
Reply from ProCook - Bordon
We appreciate your feedback regarding your recent visit and purchase. We're sorry to hear about the mismatched saucepan in your set. We aim for accuracy in our orders, and we regret this error. We will review our fulfillment process to prevent similar issues. Thank you for bringing this to our attention.
Reply from ProCook - Bordon
We appreciate your positive feedback! We're glad to hear you find our products reliable and competitively priced. Thank you for sharing.
Helpful in the selection and purchase…
Helpful in the selection and purchase of knife block.
June 17, 2025
Reply from ProCook - Bordon
We're happy to hear that we could assist you with selecting and purchasing the knife block. Thank you for your positive feedback!
Reply from ProCook - Bordon
We're happy to hear we guided you to the best price! Thank you for sharing your positive experience with us; we appreciate it.
Stainless steel frying pans
Bought some fantastic stainless steel pans, they work brilliantly, just pre-heat before adding oil and food, as directed by the shop attendant, and no sticking!
June 13, 2025
Reply from ProCook - Bordon
We're happy to hear that you're enjoying your new stainless steel pans! Thank you for sharing your experience and the tip about pre-heating. We appreciate your positive feedback!
Easy to find what I was looking for
Easy to find what I was looking for, lots of tempting products and helpful staff.
June 13, 2025
Reply from ProCook - Bordon
We're so glad you found what you were looking for, enjoyed our wide selection, and found our staff helpful! Thanks for sharing your positive experience with us.
I like shopping there
I like shopping there. Good choice of everything and always helpful staff
May 31, 2025
Reply from ProCook - Bordon
We're so glad you enjoy shopping with us and appreciate our good choice of products! We're also happy to hear our staff is helpful. Thanks for your review!
Reply from ProCook - Bordon
We appreciate your continued support!
Purchased but not used yet
Purchased but not used yet. Had to point out that there was a 20% discount over the Bank Holiday Weekend. Staff were not aware. Look good quality, will reserve judgement until they have been used for six months.
May 24, 2025
Reply from ProCook - Bordon
We appreciate you bringing the discount discrepancy to our attention. We'll investigate why our team wasn't aware of the Bank Holiday promotion. We value your feedback on the product's quality and await your assessment after six months of use. Thank you.
Fabulous Pans
The sales lady really knew what she was talking about and the discounted price was excellent 👍
May 23, 2025
Reply from ProCook - Bordon
We're happy to hear that you were pleased with the sales support and the discounted price. We appreciate you taking the time to share your feedback.
Reply from ProCook - Bordon
We're so happy to hear that you found our staff helpful and friendly. We appreciate your feedback and thank you for your kind words!
Good Quality items.
Good Quality items.
Friendly staff, easy to use website - You pay what you get for and so far the items I have brought have been worth every penny.
May 12, 2025
Reply from ProCook - Bordon
Thank you for your kind review! We're so happy to hear that you found our products to be of good quality and that you had a positive experience with our website and staff. We strive to offer a wide selection of high-quality items at competitive prices, and we're glad you found them to be worth the investment. We appreciate you taking the time to share your positive feedback.
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