Yes the young lady took time to explan the differences between the saucepans sets as I was looking for light set to use plus other pieces that I can build on my set.Sorted out the delivery for me aswe... See more
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Well it was just a surprise. I'd never been before and was absolutely blown away by the range of products and the unbelievable prices. And a lovely helpful girl behind the desk. It's a bit of a hik... See more
Company replied
Very good customer service,the young girl was very good,and knew the products and most helpful.reconized us from a previous visit when we were looking for cutlery.We would employ her anytime.
Company replied
I went into store to find some cutlery, found the right set with a promotional price (i was informed by the store assistant), and end up buying a second set.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
626 reviews
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The shop is bright and enviting and…
The shop is bright and enviting and well stocked. Staff are always so helpful. Always a lovely experience being in the shop.
June 27, 2026
Costume Assistance / Quality
I went into store to find some cutlery, found the right set with a promotional price (i was informed by the store assistant), and end up buying a second set.
June 23, 2026
The staff were very helpful and asked…
The staff were very helpful and asked if we found all we were looking for in store,
June 25, 2026
Very Pleased
I have never been in Procook ,so was very pleased by the range and the pleasent staff.
June 26, 2026
Service Excellence
I popped into Castlepoint customer service looking for new saucepans for my kitchen as I'd moved from electric to induction, the sales lady was super helpful, she talked me through all of the options explaining the difference between the price points, the benefits of each, advised me to consider buying their 'Cookwear Sets' of pans rather than individual if I needed more than a couple and even suggested that if I wasn't in an immediate hurray that I wait two weeks until the bank holiday weekend when there would be a 20% sale on, because of this information I actually spent more than I had initially intended on a higher end product but got way more for my money than I thought I would do. Everyone is a winner and I absolutely love my Elite Signature pans, they are beautiful to look at as well as great to cook with - Top marks to the sales lady, that in my opinion is service excellence and I will buy more from ProCook as a result.
May 26, 2026
Yes the young lady took time to explan…
Yes the young lady took time to explan the differences between the saucepans sets as I was looking for light set to use plus other pieces that I can build on my set.Sorted out the delivery for me aswell to come to home
June 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing!
Well it was just a surprise. I'd never been before and was absolutely blown away by the range of products and the unbelievable prices. And a lovely helpful girl behind the desk. It's a bit of a hike to get there for me, but don't think I would go anywhere else now for kitchen stuff. Brilliant.
June 12, 2026
Reply from ProCook - Bournemouth
We are delighted to hear you were so impressed with our product range and prices! It's wonderful that our team provided helpful service. We appreciate you choosing us for your kitchen needs.
Excellent service by the shop assistant.
June 18, 2026
Reply from ProCook - Bournemouth
We're glad you had excellent service.
Reply from ProCook - Bournemouth
We appreciate your kind words.
Very good customer service,the young…
Very good customer service,the young girl was very good,and knew the products and most helpful.reconized us from
a previous visit when we were looking for cutlery.We would employ her anytime.
June 12, 2026
Reply from ProCook - Bournemouth
We're so pleased you received excellent customer service and found our team member knowledgeable and helpful. We appreciate you recognizing their efforts!
The shop assistant was very helpful
The shop assistant was very helpful, polite and had a smile.
June 15, 2026
Friendly service very helpful and both…service with a smile
Friendly service very helpful and both members of staff were extremely nice to deal with!
Good stock and range of products
June 15, 2026
This is one of my favourite shops
This is one of my favourite shops. The staff are nothing but helpful and every product I have purchased has been high quality and well made.
June 11, 2026
Reply from ProCook - Bournemouth
We're so happy to hear we're one of your favorite shops! We appreciate your kind words about our helpful staff and high-quality products.
Really helpful and knowledgeable staff.
June 10, 2026
Reply from ProCook - Bournemouth
We appreciate your kind words about our staff.
The lady in the shop was very helpful…
The lady in the shop was very helpful and answered all our questions with ease . She also gave us a guide line on how to use the saucepan we bought .
June 10, 2026
I found what I was looking for in the…
I found what I was looking for in the store, and the staff were helpful with my purchase, no issues. The products are good quality and the prices are ok.
June 9, 2026
Friendly and helpful young man
June 9, 2026
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