We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... See more
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Shop was really nice experience all things displayed well & staff left you alone to look at what we were looking at ! And we did bye a stainless steel oven tray !with a 25 year guarantee !! Was happ... See more
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable pric... See more
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
654 reviews
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Beautiful shop!
First time in this shop and what a lovely shop it is! Found a few bits that we didn't know we needed lol. Staff greeted us and were very friendly and helpful. Will return soon 🙂
May 25, 2026
Reply from ProCook - Bournemouth
We're so glad you enjoyed your first visit and found some unexpected treasures! It's wonderful to hear our staff were friendly and helpful. We look forward to your return!
Helpful and friendly staff
May 21, 2026
Reply from ProCook - Bournemouth
We appreciate your kind words.
very helpful shopassistant
very helpful shopassistant, een taking our shopping to the car.
May 24, 2026
Reply from ProCook - Bournemouth
We're happy to hear our team provided such helpful service, even assisting with your shopping.
Reply from ProCook - Bournemouth
We're so glad you enjoyed our products and found our staff friendly! Thank you for your kind words.
I wanted a quick demo of the product…
I wanted a quick demo of the product researched on line. The lady who looked after me was helpful and I am delighted with the way the scales work, making everything simpler when cooking.
May 17, 2026
Reply from ProCook - Bournemouth
We're delighted to hear that our team member was helpful and that you are pleased with how the scales simplify your cooking. We appreciate your positive feedback!
Really well displayed products
Really well displayed products to enable a good shopping experience
Friendly and helpful staff on hand to give advice
May 18, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our displays and helpful staff.
Sadly I have to return the item as the…
Sadly I have to return the item as the pestle has several cracks in it but I will exchange the pestle and mortar for a new one, after opening it in the shop to check first, as it’s a lovely product that’s reasonably priced.
May 19, 2026
Reply from ProCook - Bournemouth
We are sorry the pestle arrived cracked. We appreciate you giving us another chance and checking the replacement in-store.
Reply from ProCook - Bournemouth
We appreciate your kind words.
Great service everytime I use this…
Great service everytime I use this store, competitive prices and fab products. The bread make is amazing. Thank you
May 13, 2026
Reply from ProCook - Bournemouth
We are so pleased to hear you consistently receive great service and love our products, especially the bread maker! Thank you for your kind words.
Very happy with the products I have…
Very happy with the products I have purchased and good advice from the sales staff
May 18, 2026
Reply from ProCook - Bournemouth
We're so glad you're happy with your purchases and the helpful advice from our sales staff. Thank you!
Great customer service
There were only two of the items on the shelves, but we needed four. The employee was very helpful in checking stock levels, and finding the extra items. Very helpful.
May 13, 2026
Reply from ProCook - Bournemouth
We're glad our team could assist you in finding the items you needed. We appreciate your positive feedback!
Very helpful and friendly staff
May 16, 2026
Reply from ProCook - Bournemouth
We are so glad our team was helpful and friendly.
We found everything in stock that we…
We found everything in stock that we wanted and extremely helpful staff.
May 12, 2026
Reply from ProCook - Bournemouth
We're so glad you found everything you needed and our staff was helpful! Thank you for your feedback.
In stock!
Having phoned, went to collect item as it was in stock. Served quickly. Great service and friendly staff
May 13, 2026
Reply from ProCook - Bournemouth
We're so glad you had a great experience with our quick service and friendly staff. Thank you for your kind words!
Reply from ProCook - Bournemouth
We appreciate you letting us know that you enjoyed our great products, bargains, and very helpful staff!
Reply from ProCook - Bournemouth
We appreciate your kind words.
My experience in your store at Castle…
My experience in your store at Castle point was very good and the members of staff was very knowledgeable about the product and even advised on the best care of our new knives.
May 5, 2026
Reply from ProCook - Bournemouth
We're so pleased you had a very good experience at our store! We're glad our staff were knowledgeable and advised you on knife care.
Excellent pan for induction cooker
Excellent pan for induction cooker. A good choice of sizes
May 4, 2026
Reply from ProCook - Bournemouth
We are so happy to hear you enjoy our pan for your induction cooker.
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