We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... See more
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Shop was really nice experience all things displayed well & staff left you alone to look at what we were looking at ! And we did bye a stainless steel oven tray !with a 25 year guarantee !! Was happ... See more
The staff spent a lot of time explaining the product to me. I ended up buying a totally different set of saucepans that I went in to buy and I’m over the moon with them.
Pleasant staff, the item I needed was available. I have shopped at ProCook before so happy enough.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
655 reviews
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Very helpful lady in the shop.
Very helpful lady in the shop.
Found what we wanted to purchase easily.
Worth the price as goods well made.
April 23, 2026
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Well laid out store with good selection of goods available.
April 30, 2026
Love cooking
I was uncertain of purchasing a decent carving and a preparation knife. I was fed up if not being able to carve meat. I finished up purchasing a smaller carving and preparation knife, something I had never thought of. I also bought a sauté pan, very versatile and my love of cooking has returned. I like to have decent utensils. I love cook shops could spend hours in them. Thank you.
April 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Bournemouth
We appreciate you sharing that you found us informative. We're glad your experience was a good one!
Reply from ProCook - Bournemouth
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Great help from member of staff
Great help from member of staff
Great knowledge re the product I was purchasing , all in all very helpful
Will use procook again
April 18, 2026
Reply from ProCook - Bournemouth
We appreciate you sharing that our staff is fabulous and has good knowledge. We are so happy about the positive feedback!
Reply from ProCook - Bournemouth
We appreciate you letting us know our staff was friendly, pleasant, and helpful; it means a lot to our team.
Reply from ProCook - Bournemouth
We're glad you found our staff helpful and our product a great value. Thank you for your positive feedback; we appreciate it.
The staff were very friendly and…
The staff were very friendly and helpful, they knew the products well too
April 16, 2026
Reply from ProCook - Bournemouth
We appreciate you sharing that our staff was friendly, helpful, and knew the products well! We're so happy to hear about your nice experience.
Lovely shop
April 20, 2026
First experience with Pro Cook and it’s very positive
We bought a 16 piece dinner set and the executives on the floor helped us to make a decision. Products were displayed very nicely making it easy for us to look for different options.
April 18, 2026
Very knowledgeable young man help us…
Very knowledgeable young man help us with my purchase and I was impressed. Friendly and no pressure at all.
April 17, 2026
The lady was helpful and helped me…
The lady was helpful and helped me choose, ProCook have a good 'value' range and was able to get what I wanted in my price range.
April 17, 2026
Helpful staff
The staff were so friendly and helpful. Came away with something I didn’t know existed but was exactly what I needed
April 13, 2026
Very helpful staff
April 12, 2026
Very polite staff member
Very polite staff member, can't remember her name. Gave us advice regarding cleaning of scissors and knives. Offer of 3 for £10 was great.
April 14, 2026
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