We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... See more
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Shop was really nice experience all things displayed well & staff left you alone to look at what we were looking at ! And we did bye a stainless steel oven tray !with a 25 year guarantee !! Was happ... See more
The staff spent a lot of time explaining the product to me. I ended up buying a totally different set of saucepans that I went in to buy and I’m over the moon with them.
Pleasant staff, the item I needed was available. I have shopped at ProCook before so happy enough.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
656 reviews
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It's what a shop should be.
Good quality gear, certainly good enough for most home cooks. Good sales staff, sensible or very good prices. What all shops should be but so often aren't.
April 10, 2026
The best part of our day!
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledge shown by the staff. They were fantastic. And we were so pleased and amazed at last to be able to TRY OUT several models - they were prepared with fresh carrots and tomatoes for demos! We finished our purchase and walked away very very very happy customers!
April 7, 2026
Price is reasonable
Price is reasonable. And quality of product is very good.staff is helpful too.
April 2, 2026
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All the staff are very helpful
All the staff are very helpful. Offer advice and leave you to peruse the selection. Definitely shop with Procook again.
April 1, 2026
Reply from ProCook - Bournemouth
We appreciate you mentioning our helpful staff and their advice. We're happy to hear you plan to shop with us again! Thank you for your feedback.
I really love the bowl and chopping…
I really love the bowl and chopping board I bought. Lovely colour and goes well in my kitchen and priced very reasonable. The staff very exceptional and very helpful and provided a great service.
April 6, 2026
Excellent service
Excellent service
And all display are fantastic quality of your products fabulous quality
April 1, 2026
Reply from ProCook - Bournemouth
We appreciate you letting us know our staff was helpful with your needs. It means a lot to our team that you had a positive experience.
Lovely shop
This is a very nice, well presented shop and the staff are very friendly, helpful and knowledgeable.
March 30, 2026
I was well received and assisted in the…
I was well received and assisted in the shop. Very friendly and helpful staff.
The product is such an asset in my household and a huge pleasure to use!!!
April 2, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were well received and assisted in the shop by our friendly staff. We're also pleased the product is such a pleasure to use.
Well laid out shop.
Well laid out shop, very classy. Had the item that I had come into look for and with a £10 discount so very pleased. Didn't have time for a good look around but will definitely return.
April 1, 2026
Excellent service
Staff are very knowledgeable and polite to customers. The knife I bought is very strong and sharp.
March 27, 2026
Good quality products
March 25, 2026
Reply from ProCook - Bournemouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our inspiring items and friendly staff.
Lovely atmosphere and the staff are…
Lovely atmosphere and the staff are very friendly and polite
March 19, 2026
Reply from ProCook - Bournemouth
We appreciate your kind words about our atmosphere and our friendly, polite staff. We are so happy you enjoyed your experience with us!
Extremely helpful gentleman that served…
Extremely helpful gentleman that served me, provided details about the warranty on 5 plates and a pepper grinder I purchased, and took great care in packing. Professional and friendly.
March 24, 2026
Reply from ProCook - Bournemouth
We're happy to hear about the helpful service you received! It's great to know that the details about the warranty were provided and that care was taken in packing your plates and pepper grinder.
Staff were friendly and helpful.
March 16, 2026
Reply from ProCook - Bournemouth
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
ease of shop and helpful staff
ease of shop and helpful staff. think the young lady who served us was new as she was training on till with another collegue supporting , both very good .
March 13, 2026
Reply from ProCook - Bournemouth
We appreciate you noting our easy shopping and helpful staff! We're so happy to hear that the team members assisting you were very good. Thanks for the great feedback!
Excellent service and products
Excellent service and products. Very easy and smooth shopping experience. Helpful staff and they sell items that can be hard to find. Reasonable prices, good quality and most things come with a guarantee.
March 16, 2026
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