We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... See more
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Shop was really nice experience all things displayed well & staff left you alone to look at what we were looking at ! And we did bye a stainless steel oven tray !with a 25 year guarantee !! Was happ... See more
The staff spent a lot of time explaining the product to me. I ended up buying a totally different set of saucepans that I went in to buy and I’m over the moon with them.
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
656 reviews
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Excellent service and products
Excellent service and products. Very easy and smooth shopping experience. Helpful staff and they sell items that can be hard to find. Reasonable prices, good quality and most things come with a guarantee.
March 16, 2026
Lovely shop and helpful staff
March 12, 2026
An interesting Cook shop
The Pro Cook shop was extremely well stocked and the staff were friendly and helpful.
March 11, 2026
Very knowledgeable and helpful advice
The staff were very helpful in advising me which product to buy.
March 12, 2026
I love all the little gadgets you can…
I love all the little gadgets you can find there
March 12, 2026
Customer service was excellent.
March 1, 2026
Products exactly what I was looking for…
Products exactly what I was looking for and good service
Would be a lot better if less Products were made in China
March 11, 2026
Store nicely set out
Store nicely set out, products competitively priced, something for all price ranges. Staff very helpful and knowledgeable but no hard sale. Left to have a think about what we wanted to.putchase
March 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The assistant was helpful
The assistant was helpful, guided me to the appropriate items and then moved away giving me time to consider a possible purchase.
The store is well set out and very inviting.
March 7, 2026
Reply from ProCook - Bournemouth
We're happy to hear that the assistant was helpful and gave you space to consider your purchase. We appreciate your feedback on our store's inviting layout.
Extremely helpful service
February 28, 2026
Reply from ProCook - Bournemouth
We appreciate your kind words! We are so glad our staff could be of assistance to you; thank you for your feedback.
Excellent service
Polite, friendly and knowledgeable staff in a shop selling wonderful goods
March 4, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy you found our staff polite, friendly, and knowledgeable.
Perfect shopping experience!
Perfect shopping experience!
Staff were extremely helpful and knowledgeable when called upon, and smiling…
Great store, excellent products, and lovely staff..
March 3, 2026
Reply from ProCook - Bournemouth
We're happy to hear you had a perfect shopping experience! It's great to know our helpful and knowledgeable staff, excellent products, and lovely store made your visit special.
Reply from ProCook - Bournemouth
We appreciate your positive feedback regarding our quality stock, polite service, and helpful staff; we are so happy you were pleased!
Lovely adviser and store
Lovely adviser, no trying to sell me products I don't need. Clean and organised store. I love ProCook products even if they are a little more expensive.
March 2, 2026
Reply from ProCook - Bournemouth
We're happy to hear you had a great experience with our advisor and appreciated the clean, organized store. Thank you for your positive feedback on our products!
Lovely shop
Lovely shop. Only purchased a couple of small but much needed items. Lady serving was extremely friendly and helpful.
February 23, 2026
Reply from ProCook - Bournemouth
We're delighted you found our shop lovely! We're happy to hear the service was friendly and helpful, even for small purchases. Thank you for your positive feedback!
Great Staff
As always, the staff were fantastic, helping me find exactly what I needed.
February 28, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff helped you find what you needed.
Staff member very helpful
Staff member very helpful, the store didn’t have exactly what we wanted but staff member found us a good alternative
February 26, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful in finding a good alternative for you.
Pro Cook are the best.
Good variety of small items and reasonably priced. Scissors are very good. Bought a lovely blue dish for £9. Would recommend shopping there.
February 26, 2026
Reply from ProCook - Bournemouth
We're happy to hear that you found a good variety of reasonably priced items and that you liked the scissors and the blue dish. We appreciate your recommendation and your positive feedback!
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