The staff member knew exactly where to locate the thing I was looking for. However, on the way to the till she was waylaid by another customer and there was no one at the till to serve me. But she d... See more
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I was allowed to wander and look around without being pestered. When l asked an assistant for an item she was very helpful, polite and friendly a pleasant experience. The shop is well set out, clea... See more
Sales person very helpful- only caveat that he did not establish my reasons for buying earlier. I asked about the Pro Cook blender on offer and he enthused about the smoothies he uses it for. Differen... See more
The shop is very well laid out, clean and tidy. There is an interesting selection and variety of good quality items on display. The staff are all very helpful, polite and friendly.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
747 reviews
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Excellent service by the shop assistant.
June 18, 2026
Reply from ProCook - Bournemouth
We're glad you had excellent service.
Reply from ProCook - Bournemouth
We appreciate your kind words.
Very good customer service,the young…
Very good customer service,the young girl was very good,and knew the products and most helpful.reconized us from
a previous visit when we were looking for cutlery.We would employ her anytime.
June 12, 2026
Reply from ProCook - Bournemouth
We're so pleased you received excellent customer service and found our team member knowledgeable and helpful. We appreciate you recognizing their efforts!
The shop assistant was very helpful
The shop assistant was very helpful, polite and had a smile.
June 15, 2026
This is one of my favourite shops
This is one of my favourite shops. The staff are nothing but helpful and every product I have purchased has been high quality and well made.
June 11, 2026
Reply from ProCook - Bournemouth
We're so happy to hear we're one of your favorite shops! We appreciate your kind words about our helpful staff and high-quality products.
Really helpful and knowledgeable staff.
June 10, 2026
Reply from ProCook - Bournemouth
We appreciate your kind words about our staff.
I found what I was looking for in the…
I found what I was looking for in the store, and the staff were helpful with my purchase, no issues. The products are good quality and the prices are ok.
June 9, 2026
Friendly and helpful young man
June 9, 2026
Super service
Super service, very well made products that are a pleasure to use. What makes it special is also that your staff are always friendly and seem happy in their jobs.
June 4, 2026
This store has lots of choice
Lovely clean store with so much lovely kitchen stuff. Staff helpful & friendly. I will return to this store as there is so much to choose from
June 3, 2026
This was just we were looking for and…
This was just we were looking for and at an affordable price.
Helpful service and pleasant staff.
May 30, 2026
The staff were extremely helpful and…
The staff were extremely helpful and spent time explaining the usefulness of the items we were interested in. Many thanks indeed we were most grateful. Also layout of shop is immaculate!!
June 2, 2026
Reply from ProCook - Bournemouth
We're glad you found our store inviting and our staff friendly!
Reply from ProCook - Bournemouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff seemed genuinely friendly and…
Staff seemed genuinely friendly and helpful without being in any way pushy. Greeted when I came in the door. Great product range and love that this org is a certified B Corp, showing their commitment to people and the planet.
May 30, 2026
Reply from ProCook - Bournemouth
We're so pleased to hear our team was friendly and helpful, and that you appreciated our product range. We're also glad our commitment to people and the planet resonated with you. Thank you for your wonderful feedback!
All way friendly and helpful
All way friendly and helpful, from the minute you walk through the door you get a hello which makes you feel welcome.
May 27, 2026
Reply from ProCook - Bournemouth
We appreciate you sharing your positive experience! We're so happy to hear our team made you feel welcome from the moment you arrived.
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