We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... See more
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Shop was really nice experience all things displayed well & staff left you alone to look at what we were looking at ! And we did bye a stainless steel oven tray !with a 25 year guarantee !! Was happ... See more
The staff spent a lot of time explaining the product to me. I ended up buying a totally different set of saucepans that I went in to buy and I’m over the moon with them.
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
657 reviews
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The Assistant was very helpful
The Assistant was very helpful, very obliging, and made a very good choice for me , also she was very friendly!!!
February 25, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our assistant was helpful, obliging, and friendly and made a good choice for you.
New shop for me!
Bought everything I was looking for, good help from people in shop. Looks like the best kitchen shop around for miles!!!
February 21, 2026
Reply from ProCook - Bournemouth
We're so happy to hear you found everything you were looking for and that our staff were helpful! It's great to know we're the best kitchen shop around!
Excellent customer service ensuring we…
Excellent customer service ensuring we found the products we were looking for, staff were polite and welcoming. Previous items bought have been of good quality and this encouraged us to purchase more items.
February 21, 2026
Reply from ProCook - Bournemouth
We're happy to hear that our customer service helped you find what you were looking for! It's great to know you found our staff polite and welcoming, and that previous purchases encouraged you to buy more.
Good friendly service Lovely shop…
Good friendly service Lovely shop everything well laid out and clean and shiny a real pleasure to shop in store. Thank you
February 20, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received friendly service and enjoyed our shop's atmosphere.
An exceptional display of items
An exceptional display of items
With very helpful service.
February 23, 2026
Reply from ProCook - Bournemouth
We appreciate your positive feedback. We are so happy you found our display of items exceptional and our service very helpful.
Great service was just what I was looking…
Product was just what I was looking for, good service with the member of staff giving helpful advice on product use and guarantee.
February 22, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that the product met your expectations and that our staff was helpful.
Friendly staff
Friendly staff, quality items. I went in there for a set of teaspoons and bought some.
February 16, 2026
Reply from ProCook - Bournemouth
We're glad you found our staff friendly and our items of high quality. Thank you for purchasing teaspoons from us; we appreciate your positive feedback!
As helpful and professional as ever.
February 19, 2026
Reply from ProCook - Bournemouth
We appreciate you letting us know our service was professional and helpful! We are so happy to hear it.
Reply from ProCook - Bournemouth
We appreciate you letting us know you were happy with the service; it means a lot to our team.
Reassuring 25 year guarantee
The frying pan appears to be very good quality. It has a thick, solid base and the ceramic coating looks substantial. The fact that it carries a 25 year guarantee is reassuring. The staff were pleasant, helpful and informative.
February 14, 2026
Reply from ProCook - Bournemouth
We're happy to hear that you find the frying pan to be of very good quality and that our staff were helpful. We appreciate you taking the time to share your positive experience!
Just love this shop
Just love this shop. Reasonable prices, large to small kitchen accessories. Staff always welcoming & happy to help.
February 12, 2026
Reply from ProCook - Bournemouth
We're so happy to hear that you love our shop. We appreciate you noting our reasonable prices and selection, and that our staff are welcoming and happy to help.
Reply from ProCook - Bournemouth
We're happy to hear that you had a positive experience with our service and product. Thank you for your valuable feedback!
Member of staff was very helpful and…
Member of staff was very helpful and very polite , helped me from start until i got to the till to pay for the item that i wanted ..
February 8, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and polite from start to finish.
Beautiful shop
Beautiful shop, very helpful staff and thrilled with the products I bought.
February 11, 2026
First time visiting this shop and was…
First time visiting this shop and was impressed with the stock and the prices. Will be back.
February 9, 2026
A lovely shop
Very helpful staff that clearly knew the products. In depth advice given on item I was looking at. Plus beautiful items for sale!
February 7, 2026
The beautiful layout that was inviting…
The beautiful layout that was inviting into the shop, the help from the professional staff all very helpful. There are prices to suit every ones pocket I will be back !
February 4, 2026
Knowledgeable staff at ProCook
Knowledgeable staff, good prices, good range of products and good price range.
January 25, 2026
Reply from ProCook - Bournemouth
We appreciate your positive feedback! We are so happy to hear that you liked our knowledgeable staff, good prices, and wide range of products.
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