We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... See more
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Shop was really nice experience all things displayed well & staff left you alone to look at what we were looking at ! And we did bye a stainless steel oven tray !with a 25 year guarantee !! Was happ... See more
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... See more
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable pric... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
657 reviews
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Professional advice given by friendly…
Professional advice given by friendly counter staff
Makes me keep coming back for more!
January 21, 2026
Good value
Great store at Castlepoint, Bournemouth. Good selection of most things for the kitchen! Staff always helpful & knowledgeable.
January 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful staff and great products
Helpful staff and had exactly the quiche dish I was seeking. Good value too
January 12, 2026
Reply from ProCook - Bournemouth
We appreciate you sharing your experience. We're so happy to hear that our staff was helpful and that you found the quiche dish you were seeking!
The shop had a “good feel” factor about…
The shop had a “good feel” factor about it - a beacon of light in what was otherwise a miserable winter day. The staff were so helpful and friendly that I will return when I next wish to. Purchase from ProCook.
January 14, 2026
Shop layout was enticing and flowed
Shop layout was enticing and flowed. Eye catching items laid out. Pleasant staff. A seemless service overall.
January 17, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to share your thoughts! We are so happy to hear that you enjoyed our shop's layout, items, and staff.
Very helpful assistant made buying new…
Very helpful assistant made buying new knives a pleasure
January 16, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear our assistant was helpful.
Staff was very helpful and what I…
Staff was very helpful and what I bought I'm happy with the product thank you very much and and I give five stars for everything I bought and I've used it and it's fantastic thank you don't bother me again
January 16, 2026
Plenty of choice helpful staff
January 10, 2026
Reply from ProCook - Bournemouth
We're glad you found helpful staff and a great selection. Thank you for your feedback!
I’m looking for quality kitchen items…
I’m looking for quality kitchen items that will last and show that preparing and cooking food is important. For me, the significant reason for shopping at Pro-Cook is the above average standard of products sold there, (They make M & S look second rate)
January 10, 2026
Reply from ProCook - Bournemouth
We're delighted to hear that our above-average product standards resonate with your desire for quality kitchen items. It's great to know you find our products to be a worthwhile investment. Thank you for your positive feedback.
Reply from ProCook - Bournemouth
We appreciate you letting us know that you consistently receive good service. Thank you for your valued feedback!
Reply from ProCook - Bournemouth
We appreciate you letting us know our staff was helpful and knowledgeable! We are so happy to hear it.
Very well laid out shop
Very well laid out shop. Beautiful utensils, crockery etc. Good value.
January 12, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop layout and our products' value.
Experienced sales person
Experienced sales person. Advice was important to my purchase.
January 8, 2026
Reply from ProCook - Bournemouth
We're glad you found our sales team's expertise valuable during your purchase. Thank you for your positive feedback; it means a lot to us.
Excellent customer service
Excellent customer service, great selection, ideal location! Staff very helpful. Will definitely be visiting again soon!!
January 8, 2026
Reply from ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent customer service and found our staff helpful.
Reply from ProCook - Bournemouth
We appreciate your positive feedback! We're so glad you enjoyed our great product and service.
Beautifully laid out store and pleasant…
Beautifully laid out store and pleasant service
January 7, 2026
Reply from ProCook - Bournemouth
We appreciate your positive feedback on our beautifully laid out store and pleasant service; we are so happy you were pleased!
Reply from ProCook - Bournemouth
We appreciate you letting us know our assistant was helpful and attentive! We are so happy to hear it.
Fab stock pleasant staff.
January 7, 2026
Reply from ProCook - Bournemouth
We're glad you had a great experience. We appreciate your feedback about our wonderful staff and selection.
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