We bought two dinner sets from Procook at Freeport designer village Braintree. Just have to give a mention to the two lady’s who served us and were extremely helpful even helping take our purchases to... See more
Company replied
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
I recently bought a chef's knife from the Braintree shop. The product is excellent and very good value for money, the staff were very helpful and friendly, and the shop itself was bright and welcomi... See more
Staff were friendly, knowledgeable and very helpful. After looking at all the things that interested me and asking their advice, I made my purchase.
Pro Cooks guarantees are genuine and they allow staff flexibility on replacing items. Our pan lids had become cloudy after many years use, but within the guarantee. Jennifer was brilliant in resolving... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
999 reviews
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Reply from ProCook - Braintree
We appreciate you sharing that our products were excellent and our staff was very helpful; it means a lot to our team!
Good quality and service
Staff are always friendly and helpful,we have bought from ProCook several and products are always good quality.
March 16, 2026
The products I bought were porcelain
The products I bought were porcelain. I was told they were stoneware. Stoneware was what I wanted.
March 13, 2026
Excellent service and very good advice…
Excellent service and very good advice given by knowledgeable staff.
March 11, 2026
The customer service is amazing at the…
The customer service is amazing at the braintree branch always a warm welcome .
Products are brilliant never disappointed
March 8, 2026
Good retail experience
Good selection, had what we were looking for, the sales assistant was helpful and reminded us that there was a 20% discount that day on the goods we were buying so overall a good retail experience
March 3, 2026
Reply from ProCook - Braintree
We're happy to hear that you found what you were looking for! We're also glad the sales assistant was helpful and that you had a good experience with the discount. Thank you for your positive feedback.
Help full shop
Very helpful and told us which ones were on offer. Beautiful knifes and forks set
March 7, 2026
Electric salt & Pepper Mills
Easy purchase, additional discount if you bought a pair. Excellent value
February 26, 2026
Reply from ProCook - Braintree
We appreciate your positive feedback! We're so happy to hear that you found the purchase easy and of excellent value with the discount.
Such helpful staff
Such helpful staff, everyone had great advice and knowledge. Will definitely be returning to add to our collection
March 2, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff were helpful and knowledgeable.
Staff knowledgeable regarding the…
Staff knowledgeable regarding the products and able to help us with our purchase.
February 23, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff assisted you with your purchase.
Excellent choice of products
Excellent choice of products. We bought 2 pans and they look like very good quality.
February 25, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to share your feedback! We're so happy to hear that you find the pans to be of very good quality.
very helpful sales assistant told us…
very helpful sales assistant told us pros and cons of frying pans we purchased left us alone to consider our potential purchase and then actual purchase,
both ladies were very friendly staff and helped when needed.
February 28, 2026
Reply from ProCook - Braintree
We're happy to hear that the sales assistant was very helpful, explaining the frying pans' pros and cons. It's great to know our friendly staff helped when needed and left you to consider your purchase.
A great wedding present
Checked this potential wedding present out in-store in Braintree then had to confirm colour and size with the gift recipients. We made use of the ProCook online service and the casserole was delivered promptly and safely within a matter of days. Very happy customers and recipients.
February 13, 2026
Reply from ProCook - Braintree
We're happy to hear that you found the perfect wedding present! It's great to know that our online service ensured prompt and safe delivery of the casserole dish. Thank you for sharing your positive experience with us.
Reply from ProCook - Braintree
We appreciate your positive feedback regarding our good products and knowledgeable, friendly staff; we are so happy you enjoyed them!
Lovely staff and really helpful
Lovely staff and really helpful. Smiling staff really makes a difference xx
February 22, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We are so happy to hear that our lovely and helpful staff made a difference.
Found exactly what I needed.
February 19, 2026
Reply from ProCook - Braintree
We're happy to hear that you found what you needed. Thank you for your positive feedback; we appreciate it.
Great product and very good price.
February 24, 2026
Reply from ProCook - Braintree
We appreciate your positive feedback on our great product and very good price; we are so happy you are pleased!
Helpful and polite young man
The young man who served in store was extremely helpful and polite. I purchased a 12 piece dining set he pointed out there was also pasta bowls and matching mugs that wasn't on display he showed them to me so I purchased them aswell .Good quality. For my son who's starting up a new home. The shop itself is very inviting and items are nicely displayed. A very good shopping experience.
February 22, 2026
Reply from ProCook - Braintree
We're happy to hear that you had a very good shopping experience. We appreciate your positive feedback regarding the helpful service you received and the quality of the dining set and matching items for your son's new home. Thank you!
Reply from ProCook - Braintree
We appreciate your positive feedback regarding our good product range and helpful staff; we are so happy you enjoyed them!
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