I was very impressed with the attention and knowledge of the staff member that helped us. She explained patiently to our many detailed queries on quality differences and care and maintenance of the... See more
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
Bought a set of Kitchen knives. Decent range of types and prices. Excellent advice given in store complete with a selection of veg to test the knives. Not cut myself...yet!
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at out... See more
very helpful sales assistant told us pros and cons of frying pans we purchased left us alone to consider our potential purchase and then actual purchase, both ladies were very friendly staff and hel... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.9
Excellent
934 reviews
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Reply from ProCook - Braintree
We appreciate your positive feedback! We're so glad you enjoyed our great products and service.
Chef knife
Very helpful staff and all round a great experience and lots of choices
November 14, 2025
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our choices.
The service I received was superb as…
The service I received was superb as always and the staff were knowledgeable and very helpful. Especially the lady who has worked there 20 odd years.
November 12, 2025
Reply from ProCook - Braintree
We're glad you enjoyed your experience and appreciate your positive feedback! It's great to hear that our team's knowledge and service met your expectations. Thank you!
Reply from ProCook - Braintree
We appreciate you pointing out our team's friendly attitude; it means a lot to us that you had a positive experience.
Excellent service.
Excellent service.
I was purchasing a knife set for my husband and the lady in store went through all the knife types to ensure I got the perfect ones for him!
November 12, 2025
Reply from ProCook - Braintree
We're happy to hear that you received excellent service! We appreciate you sharing your positive experience and are glad the team member helped you find the perfect knife set.
Friendly, knowledgeable staff
Very friendly, knowledgeable staff who gave us great advise on the products we were interested in before we purchased.
Good quality products with great Black Friday offers.
November 13, 2025
Reply from ProCook - Braintree
We're delighted to hear that our friendly, knowledgeable staff provided great advice! We're also glad you found good quality products and enjoyed the Black Friday offers. We appreciate your feedback!
Reply from ProCook - Braintree
We appreciate you letting us know about the lovely service you received with a smile! Thank you for your positive feedback.
Reply from ProCook - Braintree
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Braintree
We're glad you enjoyed your experience with our staff and food. Thank you for your feedback!
Reply from ProCook - Braintree
We appreciate you letting us know that our staff was helpful and that you were happy with the selection. Thank you for your positive feedback!
Assistant was very informative at…
Assistant was very informative at Freeport and helped me chose right product. Not used product as a xmas present
November 8, 2025
Reply from ProCook - Braintree
We're happy to hear that the assistant at Freeport was informative and helpful in choosing the right product. Thank you for sharing your positive experience with us.
The staff were very polite and helpful
The staff were very polite and helpful
The products I brought were excellent quality
November 3, 2025
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were pleased with our polite staff and excellent products.
Effortless shopping experience
I knew what I wanted before my visit to the shop. A sales assistant who was standing near the entrance guided me to the items and took them to the till. The whole experience was effortless and took less than 5 minutes. Only downside was that a donation to Magic Breakfast was added without my knowledge and I only realised when I looked at my bank statement. I’m very happy to donate to such a good cause but the assistant at the till should have told me about it.
November 1, 2025
Reply from ProCook - Braintree
We're glad your visit was quick and easy. We appreciate your feedback regarding the donation to Magic Breakfast. We'll remind our team to inform customers about this addition during checkout. Thanks for bringing this to our attention.
Reply from ProCook - Braintree
We appreciate your positive feedback; we're so glad you value our good range of products and good prices.
Great shop nice staff
October 31, 2025
Reply from ProCook - Braintree
We appreciate your positive feedback regarding our shop and our staff; we are so glad you had a great experience.
Great customer service
Great customer service, staff extremely helpful and attentive.
November 2, 2025
Reply from ProCook - Braintree
We appreciate you sharing your feedback. We are so happy to hear that you received great customer service and found our staff helpful and attentive.
Reply from ProCook - Braintree
We appreciate your positive feedback; we're so glad you value the excellent quality and the value for the money you spent.
The Staff are always very helpful and…
The Staff are always very helpful and very efficient
Great service
October 30, 2025
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our service.
The shop is well presented
The shop is well presented. The member of staff was friendly and very helpful. Pleased with the product I purchased.
October 30, 2025
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop's presentation and found our staff helpful.
efficient staff more than willing to…
efficient staff more than willing to assist me in my wheelchair
October 30, 2025
Reply from ProCook - Braintree
We're so happy our staff was efficient and accommodating to your needs. Thank you for acknowledging their willingness to assist you!
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