We bought two dinner sets from Procook at Freeport designer village Braintree. Just have to give a mention to the two lady’s who served us and were extremely helpful even helping take our purchases to... See more
Company replied
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
I recently bought a chef's knife from the Braintree shop. The product is excellent and very good value for money, the staff were very helpful and friendly, and the shop itself was bright and welcomi... See more
Staff were friendly, knowledgeable and very helpful. After looking at all the things that interested me and asking their advice, I made my purchase.
Pro Cooks guarantees are genuine and they allow staff flexibility on replacing items. Our pan lids had become cloudy after many years use, but within the guarantee. Jennifer was brilliant in resolving... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
999 reviews
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Very Helpful
I was looking for a particular item. I asked the assistant and she found it and it was the last one! Made my day.
January 23, 2026
Reply from ProCook - Braintree
We're so happy to hear that our assistant could find the exact item you were looking for! We appreciate you taking the time to share your positive experience.
Great team with a good knowledge of all…
Great team with a good knowledge of all of the numerous items in the shop. I always like this place.
January 22, 2026
Good products and service
January 25, 2026
Reply from ProCook - Braintree
We appreciate your positive feedback! We're so glad you enjoyed our good products and service; we value your business.
Reply from ProCook - Braintree
We appreciate you letting us know about our prompt service and pleasant staff; it means a lot to our team.
The staff were very helpful and I love…
The staff were very helpful and I love Pro Cook products
January 24, 2026
Reply from ProCook - Braintree
We appreciate your positive feedback. We are so happy to hear that our staff were helpful and that you love our products.
Great time shopping in procook
Great time shopping in procook. Got a fab new dinner set and others kitchen utensils. Very helpful staff.
January 18, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that you had a great time and found our staff helpful!
Great choice of the product I was…
Great choice of the product I was looking for. Wonderful staff, very knowledgeable
January 22, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to share your thoughts! We're so happy to hear that you found what you were looking for with our wonderful, knowledgeable staff.
I was offered help as soon as I walked…
I was offered help as soon as I walked into store and was shown straightaway what I was looking for, which I purchased at a very good price. Happy!
January 16, 2026
Shop is set up really well with well…
Shop is set up really well with well stocked shelves. Friendly knowledgeable staff made it a good shopping experience.
January 15, 2026
Great purchase
Great purchase, happy with the service. Have used my saucepans a couple of times now and they are good quality.
January 16, 2026
Pavlina was an excellent assistant.
Pavlina was an excellent assistant. She was very knowledgeable and helped us make the right choice of saucepans, frying pans and baking trays.
January 17, 2026
Very knowledgeable & helpful staff
Very knowledgeable & helpful staff. Gave me all the options & details of each choice
January 18, 2026
Reply from ProCook - Braintree
We appreciate you sharing your experience! We're so happy to hear that our staff was knowledgeable and helpful and gave you all the options and details.
Very helpful and polite bunch of…
Very helpful and polite bunch of people, nothing was too much trouble. Thank you all.
January 14, 2026
Reply from ProCook - Braintree
We are so happy to hear that our team was helpful and accommodating. Thank you for your kind words and for taking the time to share your positive experience!
Great service
Great service, friendly and efficient. The quality of the products are wonderful too. Procook have everything you need!
January 14, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our service great, friendly, and efficient and liked our products.
Excellent knowledge from salesperson in…
Excellent knowledge from salesperson in store in Braintree Freeport. She was calm professional and very experienced.
January 8, 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were impressed with the salesperson's knowledge and professionalism.
Great service and excellent knowledge…
Great service and excellent knowledge of the items
January 17, 2026
Reply from ProCook - Braintree
We appreciate your positive feedback! We are so happy to hear you liked our products, offers, and swift item finding.
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