ProCook - Bridgend Reviews 

Well inform assistant

Service was friendly professional extremely helpful

Products are good quality and not too expensive.

My wife and I were very impressed with the Pro Cook shop. A great selection of products equally impressed with the quality. We will definitely be shopping there again.

Friendly staff, good idea to have tablet to enter customers email address

It was good to visit the outlet & look at the whole range. Good customer Service, will use again.

Shop well laid out, immaculate inside. Staff very friendly.

Friendly and approachable

I returned a faulty item and I was able to replace it with something else.

Knife set was great value with a good guarantee.

Make sure you can afford to buy twice.

You’ll buy once, then you’ll buy again to replace the products you already bought because they refuse to honour their guarantees.

Having explained, in GREAT DETAIL, what we would be using the pans for, we were told they would be, “Perfect”.

Well that was not true! The pans were ruined within a few uses. We did not abuse the pans we used them for exactly what they are supposed to be used for.

We complained to customer services. They accepted that we were, “Badly advised”, by their staff but refused to give us new pans under guarantee.

We will never use this company again.

Good service

the staff were very helpful in direct me to the products I expressed interest in and the different varieties available

For quite a small shop there is a very good selection of kitchen items. Good quality at a good price

Customer service rep came over to ask if we wanted help, we said we were trying to decide between a few options (kitchen knives) - answer was "OK" and walked off. Not much help.

Very helpful told me what i needed when told what i needed the pot for and bought the pot left it there went shopping and picked it up when finished great customer service

Staff were really helpfull and knowledgeable

We spent many hundreds of pounds here. We will not do so again. Not ever and would advise anyone else to be very careful indeed. We asked a great many questions over many visits to make sure our purchases were spot on. The frying pans were shockingly bad though! If you plan on using frying pans to, say, fry things - YOU CANNOT! Whatever you are told in the shop YOU CANNOT USE PANS TO: sear scallops, sear a steak, crisp bacon, flambé anything at all, cook a well done steak and so so so much more you cannot use the pans for. You can talk to customer services sure, but they will NOT honour the guarantee. Before you buy ANYTHING from this company make sure you read every last piece of small print on every single product. Do NOT, whatever you do, believe what you are told in the shop. The customer service people accepted that I was given wrong advice in the shop BUT because I did not read the small print BEFORE I bought the pans they will not honour their guarantee. The pans are now in the bin!

Helpful staff and great product