First time shopping at ProCook - great selection of quality products avaliable. Both staff working there were very friendly, knowledgeable and helpful. Will definitely shop here again
Company replied
Location
Switch locationUnit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
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See what reviewers are saying
Helpful staff without being in your face pushy. Informative and polite. Easy to look at the products. Could easily spend a lot of money in that shop. Staff even carried our heavy items to the car fo... See more
Company replied
Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... See more
Company replied
Friendly , knowledgable staff. Very helpful, i wanted another small knike, and couldnt find the style , but your colleague knew there was a chance my previous purchases could be registered for the gua... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, United Kingdom
4.7
Excellent
670 reviews
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Excellent quality
Added to a few of the pans I bought a little while ago. I love the professional set - wished I had invested earlier. Excellent quality. Fast delivery.
February 8, 2026
Reply from ProCook - Bridgend
We're happy to hear that you are enjoying the pans and the professional set! We appreciate you sharing your positive experience with the quality and fast delivery. Thanks for the feedback!
QUALITY HOMEWARE
They always an excellent and varied chose. I enjoy going into the shop and find something that is very handy and good quality.
February 14, 2026
Reply from ProCook - Bridgend
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoy our excellent and varied choices and find good quality items.
Reply from ProCook - Bridgend
We appreciate your positive feedback. We are so happy you found our staff attentive and enjoyed our fabulous range of items and great value.
Very polite and helpful assistant eager…
Very polite and helpful assistant eager to please.
February 16, 2026
Reply from ProCook - Bridgend
We appreciate you letting us know our assistant was polite, helpful, and eager to please. We are so happy to hear it. Thank you.
Very easy shopping experience
Very easy shopping experience, I could see what I wanted on the shelves making it quick and easy.
Staff were very helpful and friendly
February 15, 2026
Reply from ProCook - Bridgend
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found shopping easy and our staff helpful and friendly.
excellent service the assitant…
excellent service the assitant recommended delivery because the items were heavy they was delivered the next day. A big thanks to the sales assistant.
February 3, 2026
Sales assistant was rude
February 12, 2026
Reply from ProCook - Bridgend
We regret that you experienced impoliteness. We will address this to ensure better service for everyone.
Reply from ProCook - Bridgend
We're glad our staff was helpful and provided clear, impartial answers. We appreciate your positive feedback and thank you for your review!
Total lack of interest from staff
I’ve been wanting a decent set of knives for a long time and went to have another look to check out the range.
This review is not about the product but the staff. I found one person in particular to be totally disinterested and offered no advice or expertise at all. What handles were good; type if knife etc Nothing. I made my choice and spent over £200. I was offered no aftercare instructions where I heard another member of staff giving help to other customers eg dont put in dishwasher; oil the bamboo chopping board etc.
if I didn’t want the knives at that time I would have gone elsewhere.
February 12, 2026
Miller & Carter Quality Steak Knives.
We were looking for steak knives ones like Miller & Carter use. The gent whom served us was helpful and efficient, we were able to look at the knives and compare it to a screenshot I had on my phone. Pleased to say they were the same and we made a purchase. We've yet to use them but there a good weight and chunky steak knife with a good price and long warranty..
February 11, 2026
First time
First time I’d been to this store. The staff were very helpful and easy to talk to.
February 7, 2026
Lovely little store at Bridgend retail…
Lovely little store at Bridgend retail park. Would highly recommend if you after high quality kitchen utilities.
February 10, 2026
Helpful and knowledgeable staff
February 9, 2026
Buying a set of knives
The staff were really friendly, knowledgeable, helpful and patient when I couldn't decide which knives to purchase and helped me to come to a decision without being overbearing or pushy.
February 6, 2026
There is collection at the rear of the shop for heavy items
Welcomed by a member of staff on arrival then left to browse. We asked for help with our choice of purchase and it was given with a smile.
February 3, 2026
Reply from ProCook - Bridgend
We appreciate you letting us know our staff was very helpful and friendly; it means a lot to our team.
Lovely shop with great value and some…
Lovely shop with great value and some good bargains, everything looks like a quality product and the staff are always helpful and professional, purchases wrapped nicely, feels as though you are valued as a customer and I don’t really go there that often as I’m not local.
January 28, 2026
Reply from ProCook - Bridgend
We're happy to hear that you find our shop lovely with great value and good bargains. It's great to know you appreciate the quality of our products and find our staff helpful and professional. We appreciate your feedback.
Knowledgeable staff and super quick…
Knowledgeable staff and super quick delivery. Well done.
January 24, 2026
Reply from ProCook - Bridgend
We appreciate you letting us know our staff was knowledgeable and the delivery was quick! We are so happy to hear it went well.
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