Being a regular visitor to Morganstown garden centre I always pop into ProCook and usually pick something up, you know it's going to be good quality and the advice I've been given in the past has alwa... See more
Location
Switch locationUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... See more
Company replied
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... See more
Company replied
The staff here are friendly, knowledgeable and helpful. I had a problem with a product which wasn't working properly, so brought it back and they exchanged it for a new one immediately. And the assi... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, United Kingdom
4.9
Excellent
468 reviews
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Used same day as I’d bought item
Used same day as I’d bought item. Made a pasta bake. Daughter used knife to cut pasta bake into portions. Noticed there’s a big knife mark at bottom of tin and the black non stick surface is already peeling off. Surely using a knife to cut through a pasta bake should not cause this much damage.
September 30, 2025
Reply from ProCook - Cardiff
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Reply from ProCook - Cardiff
We appreciate you letting us know about our assistant. We are so happy they were helpful and made your experience great.
Excellent service and advice
Excellent service and advice. Friendly staff. Very organised store made browsing a very lovely experience. High quality products for an excellent price. A very satisfied customer
September 24, 2025
Great service
Great service and advise from the sales assistant. Good prices and very good quality products highly recommend
September 20, 2025
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received great service and advice, and liked our prices and quality.
Excellent choice of products and very…
Excellent choice of products and very helpful staff
September 18, 2025
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy you liked our excellent products and helpful staff.
The lady there was so helpful and…
The lady there was so helpful and really new her stuff 10/10 she was first class.
September 18, 2025
Reply from ProCook - Cardiff
We're happy to hear that you had such a positive experience! It's great to know the team member was so helpful. Thank you for your wonderful feedback.
Lovely Product and the Customer Service…
Lovely Product and the Customer Service from the Staff Members at the Store was absolutely fantastic.
September 16, 2025
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our product and found our staff's customer service fantastic.
Reply from ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Customer service was excellent
Customer service was excellent, good choice of products, and great value for money.
September 6, 2025
Helpful staff and wide range of good…
Helpful staff and wide range of good quality products
September 5, 2025
Staff was amazing,and quality of my…
Staff was amazing,and quality of my goods were great and with 15% of was even better
September 8, 2025
Super helpful and lovely staff
Super helpful and lovely staff. They called another store to reserve an item for me that was almost out of stock in my area.
September 6, 2025
Reply from ProCook - Cardiff
We're happy to hear that our staff was helpful and accommodating! We appreciate you taking the time to share your positive experience with us.
I asked for a simple gadget to open…
I asked for a simple gadget to open cans for my neighbour and the sales lady very kindly immediately got it it for me together with a jar and bottle opener.
September 6, 2025
Reply from ProCook - Cardiff
We're happy to hear that our sales lady was able to assist you in finding the perfect tools for your neighbor. Thank you for your positive feedback; we appreciate it.
Excellent service
There were two gentlemen working at the store and they couldn’t have been more helpful, professional and friendly.
The products I bought are also of excellent quality.absolutely recommend shopping here.
August 31, 2025
Reply from ProCook - Cardiff
We're happy to hear that the gentlemen working at the store were helpful, professional, and friendly! It's great to know that you found the products to be of excellent quality. We appreciate your recommendation!
Quick service and knowledgeable staff.
August 23, 2025
Reply from ProCook - Cardiff
We appreciate you sharing that you enjoyed our quick service and knowledgeable staff! We are so glad to hear it.
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our goods, shop, and staff.
Reply from ProCook - Cardiff
We appreciate your positive feedback. We're so happy you liked our good choice of products and found our staff friendly and helpful.
Had to take back first frying pan as it looked as if it had been sold before but staff agreed to exchange it .
Had to take back first dy
August 4, 2025
Reply from ProCook - Cardiff
We appreciate your feedback and regret your experience required a return so soon. We'll investigate this issue.
Helpful staff but didn't hover or rush.
August 8, 2025
Reply from ProCook - Cardiff
We're glad you appreciated our staff's helpfulness and attentiveness without being overbearing. Thank you for your feedback.
Bought a fantastic knife set
Bought a fantastic knife set , after having well informed advice from a cheerful and helpful sales assistant.
July 29, 2025
Reply from ProCook - Cardiff
We're happy to hear that you are delighted with your new knife set. It's great to know our sales assistant was so helpful and cheerful! Thanks for your positive feedback.
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