ProCook has lots of interesting things. I wanted a birthday present. The salesperson and I had a brief and pleasant chat. I picked what I liked but wasn't sure about whether it was suitable. No pr... See more
Location
Switch locationUnit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR Castleford, GB
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See what reviewers are saying
Great shopping experience at the Castleford outlet pro cook store with friendly and helpful staff on hand to give good advice about the set of Knives that I purchased. Will definitely be visiting... See more
I went into store looking for something specific and the store assistant helped me to find exactly what I was looking for. He was very knowledgable about the product and gave me lots if advice on how... See more
Great experience in the store with a lady called Jade. She went above and beyond to make sure my buying experience was positive and stopped me from making a costly mistake. I was about to purchase a... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR, Castleford, United Kingdom
4.9
Excellent
815 reviews
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Reply from ProCook - Castleford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Castleford
We're so glad our staff was helpful and knowledgeable. We appreciate your feedback!
Great customer service in store
Great customer service in store, very helpful. Impressed with the quality of the products as well.
May 16, 2026
Reply from ProCook - Castleford
We're so happy you had a great experience with our helpful team and were impressed with the quality of our products.
Reply from ProCook - Castleford
We're glad you enjoyed your visit and found our team friendly.
Reply from ProCook - Castleford
We're glad you enjoyed your experience with our pleasant staff and quality products. Thank you for your kind words!
Excellent customer service.
May 16, 2026
Reply from ProCook - Castleford
We appreciate your kind words.
Very friendly staff,who were attentive…
Very friendly staff,who were attentive and knowledgeable.
May 15, 2026
Reply from ProCook - Castleford
We appreciate you sharing that our staff was friendly, attentive, and knowledgeable.
Friendly helpful staff who were…
Friendly helpful staff who were knowledgeable about the product.
May 18, 2026
Reply from ProCook - Castleford
We're glad our staff was friendly, helpful, and knowledgeable about the product!
Couldn't hold the knives. Happy to sell me a bag n then told if I hadn't they would've wrapped them for free.
Set the shop up correctly from day 1 .Able to feel the product.
May 17, 2026
Reply from ProCook - Castleford
We are sorry to read this and will pass your comments on to the store
Very helpful and friendly staff x
May 16, 2026
Reply from ProCook - Castleford
We are so glad our team was helpful and friendly. We appreciate your kind words.
Lovely friendly staff and found…
Lovely friendly staff and found everything I was looking for.
May 15, 2026
Reply from ProCook - Castleford
We're so happy our staff was friendly and you found everything you needed!
Reply from ProCook - Castleford
We appreciate your kind words about our team.
The products looked great and well…
The products looked great and well made.the staff were helpful and very friendly.the shop was well organized and very smart
May 15, 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed our products, staff, and organized shop.
Wok around the clock…🤣
We bought a graphite wok from Castleford and the staff were more than helpful, it was the second item we have bought and will definitely be going back.
April 18, 2026
Reply from ProCook - Castleford
We're happy to hear that our staff at Castleford were helpful and that you're pleased with your graphite wok. Thank you for your continued patronage; we appreciate it.
Friendly and knowledgeable staff
April 16, 2026
Reply from ProCook - Castleford
We appreciate you letting us know our staff was friendly and knowledgeable; it means a lot to our team.
Shopping
Staff very friendly and polite and helpful plenty of choice whatever your are looking for nice and bright in shop
April 18, 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly, polite, and helpful.
The staffs knowledge wasvery good
The staffs knowledge wasvery good, they were happy to help and plass on their knowledge so I could buy the correct products.
April 10, 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff knowledgeable and helpful in selecting the right products.
Good quality goods and great service…
Good quality goods and great service from the staff. Advised on the products I was buying and new stock that would be arriving in the future that would be perfect for my kitchen. Thanks for all of your help and I will be back to the store for its reopening in June.
April 18, 2026
Good range, good prices
I was looking for a couple of items but also bought some extra ones when browsing.
April 13, 2026
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