ProCook - Cribbs Causeway Reviews 

1,200
TrustScore 5 out of 5

4.8

Unit 11, The Mall, Cribbs Causeway, BS34 5DG Bristol, GB


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Rated 5 out of 5 stars

Really appreciated the care, patience and expert advice when shopping for a set of kitchen knives at the Cribbs Causeway ProCook shop. Bought a set of 5 high quality knives. The lady serving on the mo... See more

Company replied

Rated 5 out of 5 stars

Having searched everywhere for a new dining set we came across a beautiful one in Procook. We’ve bought a number of items there before and always pleased with the quality and this is proving to be no... See more

Company replied

Rated 5 out of 5 stars

I was looking for fairly inexpensive plastic containers to use in the freezer. Pro Cook were selling sets if five containers for just £5.00. They have proved perfect for my needs. In addition I w... See more

Rated 5 out of 5 stars

Purchased a set of Pro Cook professional granite pans for our new induction hob. The pans are non stick ceramic coating and are PFAS free Staff were friendly and helpful, and explained the bulk purc... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Unit 11, The Mall, Cribbs Causeway, BS34 5DG, Bristol, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,200)

25,995 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff made exchanging an item really…

Staff made exchanging an item really easy. They were helpful and pleasant. And the item I finally bought was just right.

June 21, 2026
ProCook - Cribbs Causeway logo

Reply from ProCook - Cribbs Causeway

We're so glad our team made your exchange easy and that you found the perfect item! We appreciate your kind words.

Rated 5 out of 5 stars

Fantastic service instore

Fantastic service instore, super helpful staff. Products are high quality and i would recommend to everyone.

June 18, 2026
ProCook - Cribbs Causeway logo

Reply from ProCook - Cribbs Causeway

We're so pleased you experienced fantastic service and found our staff super helpful. Thank you for recommending our high-quality products!

Rated 5 out of 5 stars

Good information given about the…

Good information given about the product all my questions answered. Shop assistant was very helpful.

June 19, 2026
ProCook - Cribbs Causeway logo

Reply from ProCook - Cribbs Causeway

We're so glad our team provided helpful information and answered all your questions. Thank you for your kind feedback!

Rated 5 out of 5 stars

Cribbs Causeway

Popped into the store at Cribbs today to pick up a couple of small bits and the staff were very friendly and helpful without being pushy at all

June 17, 2026
Rated 5 out of 5 stars

Excellent service good solid pans chose…

Excellent service good solid pans chose to have them delivered to home address, they arrived the next day.

June 8, 2026
ProCook - Cribbs Causeway logo

Reply from ProCook - Cribbs Causeway

We're so happy to hear you received excellent service and solid pans so quickly! Thank you for your positive feedback.

Rated 2 out of 5 stars

After only a couple of uses it has two…

After only a couple of uses it has two chips in the enamel. I contacted customer services as it came with a two year guarantee and they were really helpful, said I could exchange it for a new one. However I took it to the store in Bristol to exchange, the manager was quite unpleasant and basically accused me of mistreating it. She did exchange it but begrudgingly, no apology for the inconvenience. I had a Sainsbury’s cast iron casserole dish for over 10 years and never got a chip. It has certainly put me off buying from ProCook again

June 6, 2026
ProCook - Cribbs Causeway logo

Reply from ProCook - Cribbs Causeway



Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store


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