Really appreciated the care, patience and expert advice when shopping for a set of kitchen knives at the Cribbs Causeway ProCook shop. Bought a set of 5 high quality knives. The lady serving on the mo... See more
Company replied
Location
Switch locationUnit 11, The Mall, Cribbs Causeway, BS34 5DG Bristol, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having searched everywhere for a new dining set we came across a beautiful one in Procook. We’ve bought a number of items there before and always pleased with the quality and this is proving to be no... See more
Company replied
I was looking for fairly inexpensive plastic containers to use in the freezer. Pro Cook were selling sets if five containers for just £5.00. They have proved perfect for my needs. In addition I w... See more
Purchased a set of Pro Cook professional granite pans for our new induction hob. The pans are non stick ceramic coating and are PFAS free Staff were friendly and helpful, and explained the bulk purc... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 11, The Mall, Cribbs Causeway, BS34 5DG, Bristol, United Kingdom
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff are always polite
Staff are always polite, friendly and ready to help. Store is tidy and well presented with lots of different options
June 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely shop and very friendly staff
Lovely shop and very friendly staff , layed out really well and reasonably priced and will go back .
May 27, 2026
Reply from ProCook - Cribbs Causeway
We're so happy you enjoyed our shop, friendly staff, layout, and reasonable prices! We appreciate your kind words.
Very friendly and helpful staff
Very friendly and helpful staff. An enjoyable shopping experience!
May 27, 2026
Reply from ProCook - Cribbs Causeway
We're so glad you enjoyed your shopping experience and found our staff helpful! We appreciate your kind words.
Friendly helpful staff
May 30, 2026
Reply from ProCook - Cribbs Causeway
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
An array of products at varying prices
An array of products at varying prices. Staff keen to help, good service
May 29, 2026
Reply from ProCook - Cribbs Causeway
We're glad you found a good selection of products and our staff was helpful! Thank you for your feedback.
Great staff expertise
Great staff with lots of helpful advice about the wide range of products available. Highly recommended!
May 26, 2026
Reply from ProCook - Cribbs Causeway
We're so glad you appreciated our staff's helpful advice and wide range of products. We truly appreciate your recommendation!
Reply from ProCook - Cribbs Causeway
We appreciate your positive feedback on our service, products, and pricing.
Friendly and efficient service received…
Friendly and efficient service received in cribbs Causeway shop. Thank you.
May 20, 2026
Reply from ProCook - Cribbs Causeway
We're so glad you received friendly and efficient service at our Cribbs Causeway shop. Thank you!
High qualty and fair price
May 23, 2026
Reply from ProCook - Cribbs Causeway
We appreciate your feedback.
Reply from ProCook - Cribbs Causeway
We really appreciate your kind review.
Reply from ProCook - Cribbs Causeway
We're glad you enjoyed our staff, service, and products! We appreciate your feedback.
Brilliant customer service
Brilliant customer service. I'd made a mistake on ordering and they were so helpful putting me right. They thought for themselves and had a 'can do' attitude.
Product was spot on on price and quality.
May 19, 2026
Reply from ProCook - Cribbs Causeway
We're delighted to hear our customer service was brilliant and that we were helpful in resolving your ordering mistake. It's great to know you found our product spot on in price and quality!
Staff were incredibly helpful &…
Staff were incredibly helpful & friendly. Would highly recommend the Cribbs Causeway store.
Ribbed storage jars were also very pretty & aesthetic. Definitely elevated my kitchen.
May 14, 2026
Reply from ProCook - Cribbs Causeway
We're delighted to hear our staff were helpful and friendly at our Cribbs Causeway store! We're also glad you love the ribbed storage jars.
Great service
A prompt welcome, and immediate support to get the item from store that I had called in for, and it was just the great service I now expect from Pro Cook. Definitely my first option when looking for kitchen items.
May 18, 2026
Reply from ProCook - Cribbs Causeway
We're so pleased to hear about your prompt welcome and immediate support. It's wonderful that we are your first option for kitchen items!
Dose what it says on the tin
May 18, 2026
Reply from ProCook - Cribbs Causeway
We are glad it met your expectations.
You are always kind and helpful
May 18, 2026
Reply from ProCook - Cribbs Causeway
We are so glad our team was kind and helpful.
Helpful staff
Helpful staff
We bought a set of 3 kitchen knives at a very reasonable price. Nice design and just what we wanted.
May 10, 2026
Reply from ProCook - Cribbs Causeway
We're so happy to hear that our staff was helpful and that you found a great set of knives at a reasonable price!
Staff were friendly and helpful.
May 17, 2026
Reply from ProCook - Cribbs Causeway
We appreciate your kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.