Just bought a knife sharpener to add to my knife set which I bought a couple of weeks ago at the ProCook shop Ditchling, again staff were absolutely brilliant and helpful ,plus I would recommend a... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
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Concession was not near us so I telephoned in advance describing what I wanted, ( having researched on the web site first). Having confirmed item was in stock with staff, we drove to purchase it. On... See more
Company replied
The sales assistant was so friendly, knowledgeable and helpful. She really was excellent. We bought far more than we went in for because of her brilliant customer service. We are really happy with our... See more
Company replied
I went to buy a specific item - a sauté pan - and the assistant couldn’t have been more helpful, suggesting alternatives I hadn’t considered. She went to the stock room to check if they had the one I... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
409 reviews
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The staff were EXCELLENT in dealing…
The staff were EXCELLENT in dealing with my Query, Polite Knowledgeable, Courteous, Efficient and so very helpful
March 19, 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff were excellent, polite, and helpful in dealing with your query.
Procook recommendation
Excellent lay out of Procook items in store and excellent service. Procook kitchen items very reliable and good quality.
March 21, 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our store layout and reliable, good-quality items.
Quality products helpful service by…great experience had shopping
Quality products helpful service by friendly personnel who were able to give advice and recommendations on products
March 19, 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our personnel were helpful and able to give advice on quality products.
Appalling customer care
I went to the store where I bought a colander about 6 months ago, because the handle is loose, and will soon come off. I wanted it to be replaced as it is unsatisfactory for something to break in such a short time. The salesperson said without the receipt she couldn’t do anything. The same colander is for sale at £7. We all spend hundreds of Pounds per month and don’t keep receipts for a £7 transaction. I didn’t give my email address when I bought it so there is no record of me buying it.Believe me, I don’t go into shops and have an argument, or spend time emailing messages like this for £7, I’m doing it because I’m annoyed. I shouldn’t have to keep buying replacements because they are poorly made. You should have a policy that allows low priced items to be replaced if faulty without a receipt as clearly people aren’t going to keep them. Appalling customer care.
March 11, 2026
Reply from ProCook - Ditchling
We’re sorry to hear your colander broke and understand your frustration. Unfortunately, we do require proof of purchase to offer a replacement or refund. If you’re able to locate any purchase information, such as a receipt, bank statement, or order confirmation, we’d be happy to review it and see how we can help.
Friendly staff
March 1, 2026
A friendly welcome in quiet surroundings.
I went to buy a specific item - a sauté pan - and the assistant couldn’t have been more helpful, suggesting alternatives I hadn’t considered. She went to the stock room to check if they had the one I had originally wanted and also checked on the computer.
I came away happy with a great pan, having spent less than I had feared!
February 24, 2026
Reply from ProCook - Ditchling
We're glad you enjoyed your experience. It's wonderful to hear that our assistant was so helpful in finding the perfect sauté pan for you. We appreciate you taking the time to share your positive feedback.
All our exchange of saucepans was done…
All our exchange of saucepans was done really well as the ladies had a problem , but got it resolved in the end
March 1, 2026
Reply from ProCook - Ditchling
We're happy to hear that the exchange of your saucepans was handled well and that the issue was resolved in the end. Thank you for your positive feedback!
Reply from ProCook - Ditchling
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Ditchling
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Spoke to Bart today and he was super…
Spoke to Bart today and he was super helpful with my issue. Very kind and reassuring in helping me make sure it doesn’t happen again. Thank you Bart 😀
February 23, 2026
Unprompted review
Reply from ProCook - Ditchling
We're happy to hear that the assistance provided was helpful and reassuring! We appreciate you taking the time to share your positive experience with us.
informed assistant gave good advice.
February 22, 2026
Reply from ProCook - Ditchling
We appreciate your positive feedback! We're so happy to hear our assistant was informed and gave good advice.
Excellent sales staff and product.
Excellent professional service,great product at a very reasonable price. Poacher easy to use so highly recommend.
February 15, 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent professional service and liked our product.
Delightful Dishes.
I have been searching for this size dish for ages. They are the perfect size for two people and suitable for oven to table use. Excellent value for money as they were very reasonably priced. I am delighted with my purchase.
February 9, 2026
Reply from ProCook - Ditchling
We're so happy to hear you found the perfect size dish after searching for so long! It's great to know they are ideal for two people and suitable for oven-to-table use. We appreciate you noting the excellent value for money, and we are delighted you are happy with your purchase.
Brilliant customer service!
The sales assistant was so friendly, knowledgeable and helpful. She really was excellent. We bought far more than we went in for because of her brilliant customer service. We are really happy with our purchases, especially the set of knives which were in the clearance sale. They make preparing and cooking food much more enjoyable. So good.
February 8, 2026
Reply from ProCook - Ditchling
We're happy to hear that our sales assistant was friendly, knowledgeable, and helpful, leading to a satisfying shopping experience. It's great you are pleased with your purchases, especially the knives. Thank you for your positive feedback!
Helpful staff and a huge selection of…
Helpful staff and a huge selection of products on sale.
February 3, 2026
Reply from ProCook - Ditchling
We appreciate your positive feedback. We are so happy you found our staff helpful and enjoyed our huge selection of products.
staff member very helpful
February 6, 2026
It was a lovely experience
It was a lovely experience, the Lady who put a coffee maker aside for us was fantastic.
Great customer service.
Thank you so much.
February 2, 2026
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