Just bought a knife sharpener to add to my knife set which I bought a couple of weeks ago at the ProCook shop Ditchling, again staff were absolutely brilliant and helpful ,plus I would recommend a... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
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Concession was not near us so I telephoned in advance describing what I wanted, ( having researched on the web site first). Having confirmed item was in stock with staff, we drove to purchase it. On... See more
Company replied
The sales assistant was so friendly, knowledgeable and helpful. She really was excellent. We bought far more than we went in for because of her brilliant customer service. We are really happy with our... See more
Company replied
I went to buy a specific item - a sauté pan - and the assistant couldn’t have been more helpful, suggesting alternatives I hadn’t considered. She went to the stock room to check if they had the one I... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
409 reviews
Asks customers to review
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Very helpful and explaining the product…
Very helpful and explaining the product and showing us the different quality products.
January 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Knowledgable friendly staff all too…
Knowledgable friendly staff all too willing to assist wirh product comparison and selection but only when requested. Very helpful in finding the best price or package.
January 24, 2026
Reply from ProCook - Ditchling
We're glad you enjoyed your experience with our team! It's great to hear that our staff was helpful in comparing products and finding the best options for you. Thanks for your feedback.
The staff were helpful and informative…
The staff were helpful and informative and didn't try to sell the most expensive item.
January 27, 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and informative.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Super products at good prices. Very satisfied with my purchase. (Stainless steel saucepan set)
January 25, 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and knowledgeable and liked our products.
Helpful staff and quality goods
January 22, 2026
Reply from ProCook - Ditchling
We appreciate your positive feedback regarding our helpful staff and quality goods; we are so happy you enjoyed them!
Perfect experience
Perfect experience, great choice of utensils, excellent quality, prices commensurate
January 23, 2026
Reply from ProCook - Ditchling
We appreciate you sharing your thoughts! We are so happy to hear that you enjoyed our great choice of utensils and excellent quality.
Our first visit to this garden centre…
Our first visit to this garden centre and will not be our last!!a lovely place . Good choice of products and cafe area very clean and good menu.
Very helpful staff especially in the kitchen appliances. Well done.
January 15, 2026
Just what I wanted at the right price.
I was looking for some small dishes to make individual pies and other meals. Pro Cook had just what I was looking for at a good price. Good customer service as well.
January 18, 2026
Helpful and Friendly
January 15, 2026
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great product good price
Great product good price
Discount applied due to small defect on the goods
January 11, 2026
Reply from ProCook - Ditchling
We're happy to hear that you are satisfied with the product and price! We appreciate your positive feedback regarding the discount.
Good value saucepans
I bought a set of saucepans & a knife, cooking utensils, the assistant was very helpful & friendly, I will certainly shop there again.
January 9, 2026
Reply from ProCook - Ditchling
We're so happy to hear that the assistant was helpful and friendly during your purchase of saucepans, a knife, and cooking utensils! We appreciate your intention to shop with us again.
Reply from ProCook - Ditchling
We appreciate your positive feedback on our good products and helpful service; we are so happy you enjoyed them!
Great service from staff
they have very good staff that know what you are looking for and don't try selling you something which is not right for the job, But are very willing to show you anything excellent service from ProCook Ditchling will always reconmend them.
January 9, 2026
Reply from ProCook - Ditchling
We're happy to hear that our staff knew what you were looking for and didn't try to sell you something unsuitable! It's great to know you found our service excellent and will recommend us. We appreciate your positive feedback!
Good Selection & Helpful Service
Always a pleasure to shop at ProCook, Ditchling. There is a good selection of products on display and helpful staff to deal with any queries and the purchase.
January 8, 2026
Reply from ProCook - Ditchling
We're happy to hear that you enjoy shopping at our Ditchling store. We appreciate your positive feedback regarding our selection of products and helpful staff.
Staff were very friendly and helpful.
January 5, 2026
Reply from ProCook - Ditchling
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team that you had a great experience.
Items arrived as hoped
Items arrived as hoped, in plenty of time to give to my daughter for Christmas.
December 10, 2025
Reply from ProCook - Ditchling
We're happy to hear that the items arrived as expected and in time for Christmas! Thank you for your positive feedback; we appreciate it.
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