The lady in your notcutts Ditchling Sussex was wonderful. She knew her products and was very helpful in our purchase of a hob to oven shallow casserole dish and suitable utensils. Sadly I don't have h... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were so helpful, ended up purchasing a lovely pan set from the elite range, knifes that were recommended. The products are well made and they had 20% off which made it worth buying. Have re... See more
Having experienced our home being ruined by a flood and recently returning home after 7 months away we needed to replace all of our kitchen utensils. The ladies particularly Donna were so helpful and... See more
Went to buy a knife sharpener for my contour pro X50 knives and spoke to a lovely lady who gave me some excellent advice and even went to the trouble of getting a knife out and show me how to sharpen... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
447 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
informed assistant gave good advice.
February 22, 2026
Reply from ProCook - Ditchling
We appreciate your positive feedback! We're so happy to hear our assistant was informed and gave good advice.
Excellent sales staff and product.
Excellent professional service,great product at a very reasonable price. Poacher easy to use so highly recommend.
February 15, 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent professional service and liked our product.
Delightful Dishes.
I have been searching for this size dish for ages. They are the perfect size for two people and suitable for oven to table use. Excellent value for money as they were very reasonably priced. I am delighted with my purchase.
February 9, 2026
Reply from ProCook - Ditchling
We're so happy to hear you found the perfect size dish after searching for so long! It's great to know they are ideal for two people and suitable for oven-to-table use. We appreciate you noting the excellent value for money, and we are delighted you are happy with your purchase.
Brilliant customer service!
The sales assistant was so friendly, knowledgeable and helpful. She really was excellent. We bought far more than we went in for because of her brilliant customer service. We are really happy with our purchases, especially the set of knives which were in the clearance sale. They make preparing and cooking food much more enjoyable. So good.
February 8, 2026
Reply from ProCook - Ditchling
We're happy to hear that our sales assistant was friendly, knowledgeable, and helpful, leading to a satisfying shopping experience. It's great you are pleased with your purchases, especially the knives. Thank you for your positive feedback!
Helpful staff and a huge selection of…
Helpful staff and a huge selection of products on sale.
February 3, 2026
Reply from ProCook - Ditchling
We appreciate your positive feedback. We are so happy you found our staff helpful and enjoyed our huge selection of products.
staff member very helpful
February 6, 2026
It was a lovely experience
It was a lovely experience, the Lady who put a coffee maker aside for us was fantastic.
Great customer service.
Thank you so much.
February 2, 2026
Very helpful and explaining the product…
Very helpful and explaining the product and showing us the different quality products.
January 24, 2026
Knowledgable friendly staff all too…
Knowledgable friendly staff all too willing to assist wirh product comparison and selection but only when requested. Very helpful in finding the best price or package.
January 24, 2026
Reply from ProCook - Ditchling
We're glad you enjoyed your experience with our team! It's great to hear that our staff was helpful in comparing products and finding the best options for you. Thanks for your feedback.
The staff were helpful and informative…
The staff were helpful and informative and didn't try to sell the most expensive item.
January 27, 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and informative.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Super products at good prices. Very satisfied with my purchase. (Stainless steel saucepan set)
January 25, 2026
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and knowledgeable and liked our products.
Helpful staff and quality goods
January 22, 2026
Reply from ProCook - Ditchling
We appreciate your positive feedback regarding our helpful staff and quality goods; we are so happy you enjoyed them!
Perfect experience
Perfect experience, great choice of utensils, excellent quality, prices commensurate
January 23, 2026
Reply from ProCook - Ditchling
We appreciate you sharing your thoughts! We are so happy to hear that you enjoyed our great choice of utensils and excellent quality.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.