Just bought a knife sharpener to add to my knife set which I bought a couple of weeks ago at the ProCook shop Ditchling, again staff were absolutely brilliant and helpful ,plus I would recommend a... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Concession was not near us so I telephoned in advance describing what I wanted, ( having researched on the web site first). Having confirmed item was in stock with staff, we drove to purchase it. On... See more
Company replied
The sales assistant was so friendly, knowledgeable and helpful. She really was excellent. We bought far more than we went in for because of her brilliant customer service. We are really happy with our... See more
Company replied
I went to buy a specific item - a sauté pan - and the assistant couldn’t have been more helpful, suggesting alternatives I hadn’t considered. She went to the stock room to check if they had the one I... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
409 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Ditchling
We appreciate you letting us know about our nice staff and great product. Thank you for your positive feedback; we are so happy!
Very helpful & knowledgeable staff
Very helpful & knowledgeable staff
Good selection of knives
September 24, 2025
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our knife selection.
Great pro cook saucepans!
Great pro cook saucepans!! Would definitely recommend them and at a great price.
Very helpful staff at the pro cook in the Notcutts in Ditchling garden centre who went above and beyond to help us find other items too.
September 28, 2025
Reply from ProCook - Ditchling
We're happy to hear you love our saucepans and their great price! We appreciate you mentioning the helpful staff at the Ditchling garden centre, who went above and beyond. We value your recommendation!
Not heavy
Not heavy, easy to clean and great having the black handles so not hot to touch.
September 25, 2025
Reply from ProCook - Ditchling
We're happy to hear that you find the product lightweight and easy to clean. It's great that the handles stay cool to the touch for you. Thanks for your feedback!
Procook section of store well laid out
Procook section of store well laid out. Lots of interesting items Staff willing and able. Will go again
September 24, 2025
Reply from ProCook - Ditchling
We're so glad you found our Procook section well laid out with interesting items! We appreciate you noting our staff's helpfulness. We look forward to your next visit!
A very helpful and knowledgeable lady…
A very helpful and knowledgeable lady assistant.
September 24, 2025
Reply from ProCook - Ditchling
We are happy to hear that the assistant was so helpful and knowledgeable! We appreciate your positive feedback and thank you for sharing.
Great customer service every time.
Knowledgable and friendly member of staff who couldn’t have helped more. Very courteous and polite whilst keeping within her professional boundaries .
September 19, 2025
Reply from ProCook - Ditchling
We're so glad to hear that a knowledgeable and friendly member of our staff was helpful! We appreciate your positive feedback regarding their courteous and professional approach.
Knowledgeable staff about the products…
Knowledgeable staff about the products and keen to meet my requirements, in a pleasant and friendly manner.
September 14, 2025
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The only thing we weren't happy with is…
The only thing we weren't happy with is the charity £1 donation came out automatically when I dud not agree it.
September 10, 2025
Reply from ProCook - Ditchling
We're glad you found the salesperson's knowledge and enthusiasm about the egg poacher helpful. Thank you for sharing your positive experience with us!
Reply from ProCook - Ditchling
We appreciate your positive feedback! We're so glad you enjoyed our great service and products.
Helpful without being pushy
We were looking for a non-stick sauté pan for a specific recipe. A good choice available, in both style and price. The assistant was helpful without being pushy. Once we had made our decision, it became clear that the one on show was the only one in stock. It was pretty immaculate but a welcome discount was applied anyway.
August 19, 2025
Reply from ProCook - Ditchling
We're glad you found a sauté pan suitable for your recipe and that our assistant was helpful. We appreciate that you were happy with the discount applied to the product. Thank you for your review!
chefs k nives…
top quality products at a good price staff very good set in a relaxing garden center.
August 22, 2025
Reply from ProCook - Ditchling
We appreciate you taking the time to leave us this great review! We're so happy to hear you liked our top-quality products, good prices, and relaxing garden center.
Fantastic customer service
Fantastic customer service. Staff were extremely helpful and knowledge and keen to help in any way they could. Nothing was too much trouble. A great shopping experience with time to browse and purchase with no time pressures.
August 7, 2025
Reply from ProCook - Ditchling
We're delighted to hear about the fantastic customer service you received! It's great to know our helpful and knowledgeable staff were keen to assist you, providing a great shopping experience with time to browse. We appreciate your positive feedback!
Really helpful shop assistant made…
Really helpful shop assistant made choosing my new pan muck easier.
August 4, 2025
Reply from ProCook - Ditchling
We're so glad to hear that our shop assistant made choosing your new pan easier! We appreciate you sharing your positive experience with us.
Staff were so helpful
July 30, 2025
Reply from ProCook - Ditchling
We appreciate you letting us know that our staff was helpful to you. Thank you for your feedback!
Great little food processor
Great little food processor. Perfect for 1 person. Used yesterday for the first time to make cauliflower rice and it did a great job.
Staff were lovely and very friendly
July 30, 2025
Reply from ProCook - Ditchling
We're happy to hear that you find the food processor great for your needs! It's wonderful to know that our staff's friendliness enhanced your experience. Thank you for your positive feedback.
Reply from ProCook - Ditchling
We appreciate your positive feedback! We're so glad you think our products are good quality and reasonably priced.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.