Just bought a knife sharpener to add to my knife set which I bought a couple of weeks ago at the ProCook shop Ditchling, again staff were absolutely brilliant and helpful ,plus I would recommend a... See more
Location
Switch locationNotcutts Garden Pride, Common Lane, BN6 8TN Ditchling, GB
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Concession was not near us so I telephoned in advance describing what I wanted, ( having researched on the web site first). Having confirmed item was in stock with staff, we drove to purchase it. On... See more
Company replied
The sales assistant was so friendly, knowledgeable and helpful. She really was excellent. We bought far more than we went in for because of her brilliant customer service. We are really happy with our... See more
Company replied
I went to buy a specific item - a sauté pan - and the assistant couldn’t have been more helpful, suggesting alternatives I hadn’t considered. She went to the stock room to check if they had the one I... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Pride, Common Lane, BN6 8TN, Ditchling, United Kingdom
4.9
Excellent
409 reviews
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Reply from ProCook - Ditchling
We appreciate your positive feedback and are so glad you enjoyed our good service and the value of your purchased items.
I bought a baking tray last week
I bought a baking tray last week. Baked a great traybake in it for a local fayre.
It worked wonderfully. The products are of a very high quality.
July 10, 2025
Reply from ProCook - Ditchling
We're happy to hear that our baking tray helped you create a wonderful traybake! We appreciate your feedback and are glad you found our products to be of high quality.
Excellent service from in store staff
Helpful, friendly staff. Checked item was in stock by phone before going to store the next day. Assistant remembered my call and took time to answer my questions. I wanted to check the mug size which would fit the machine and she very helpfully got the tallest mug from their range to try. It fitted! Display information with coffee machines comprehensive. Excellent service from staff at the Ditchling store.
June 29, 2025
Reply from ProCook - Ditchling
We appreciate you taking the time to share your positive experience! We're happy to hear that our staff was helpful and friendly when assisting you with your purchase. It's great to know that the team went the extra mile to ensure the mug size was suitable for your machine.
Reply from ProCook - Ditchling
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Used it twice so far
Used it twice so far and each time was a 5* experience (it would have been pretty sad if it wasn’t.)
June 28, 2025
Reply from ProCook - Ditchling
We're happy to hear that your experiences have been positive! We appreciate you taking the time to share your feedback with us; thank you for your review.
Reply from ProCook - Ditchling
We appreciate your positive feedback! We're so glad you found our staff wonderful and enjoyed our good range of products.
Polite and helpful assistant
Polite and helpful assistant, knowledgable and friendly, answering my question.
June 20, 2025
I was very impressed with the help and…
I was very impressed with the help and patience of your shop assistant. The whole experience went very well.would shop there again.
June 21, 2025
Reply from ProCook - Ditchling
We're so glad to hear that you were impressed with the shop assistant's help and patience. We appreciate you noting that your experience went very well, and we look forward to welcoming you back!
My knife is great
June 12, 2025
Reply from ProCook - Ditchling
We're happy to hear that you are satisfied with your knife. Thank you for your positive feedback; it means a lot to us.
Great and helpful service
June 10, 2025
Reply from ProCook - Ditchling
We appreciate your kind words! We are so glad that our service was helpful. Your feedback means a lot to us.
The sales assistant was very helpful…
The sales assistant was very helpful and welcoming.
May 28, 2025
Reply from ProCook - Ditchling
We're happy to hear that our sales assistant provided you with a welcoming and helpful experience. Thank you for your positive feedback!
Great products - BUT!
Great products, good job ten year guarantee as frequently have to return items. Have several Gourmet stainless steel and non stick saucepans and lid handles keep coming off. Replace every year or so. Now a saucepan handle come off.*
The aluminium edges have corroded leaving sharp edges.*
Fair play to Procook all these items have been replaced without question, but what a shame that these quality issues do seem to have been addressed since items have been replaced several times. (first purchases were in 2017).
The non stick ones do not work very well on induction hob and not at all on one plate.
*On my way to return today.
June 1, 2025
Unprompted review
Reply from ProCook - Ditchling
Thank you for your review, in order for us to look into this further please can you provide the requested details.
The lady that served me was very…
The lady that served me was very efficient and polite. Everything was beautifully displayed and kept dust free. I am very pleased with my product.
May 31, 2025
Reply from ProCook - Ditchling
We're so glad to hear that you found our service efficient and polite! We're pleased that you were happy with the display and your product. We appreciate your positive feedback.
Great service from Donna both in store…
Great service from Donna both in store and with after care when we needed to return a cracked Pasta Dish.
Thank you to the Pro Cook team and Donna especially.
May 26, 2025
Reply from ProCook - Ditchling
We appreciate your feedback! We're happy to hear about the great service you received, especially regarding the aftercare for the pasta dish. Thank you for acknowledging the team's efforts.
Your store had just what I was looking…
Your store had just what I was looking for ....... Yorkshire pudding tins and with a ten year guarantee! Marvelous!
May 26, 2025
Reply from ProCook - Ditchling
We're happy to hear that you found exactly what you were looking for! We appreciate you taking the time to share your positive experience with us.
Really helpful and friendly staff
Really helpful and friendly staff. Great range of products and well priced
May 27, 2025
Reply from ProCook - Ditchling
We appreciate your positive feedback! We're happy to hear that you found our staff helpful and friendly and that you were satisfied with our products and prices.
Reply from ProCook - Ditchling
We appreciate your kind words! We're so glad to hear you consistently receive good attention and service from our team.
Very helpful friendly staff
May 17, 2025
Reply from ProCook - Ditchling
We appreciate your kind words! We're happy our staff was helpful and friendly.
Pleasant to shop
All employees very friendly and helpful. Much nicer to shop in the UK than back in our country where things are done in a rush !! 👍 to all !
May 16, 2025
Reply from ProCook - Ditchling
We appreciate your kind words! We're happy to hear that you found our employees friendly and helpful. We aim to provide a pleasant shopping experience for everyone.
My go-to for everything
Friendly staff, quick to respond and help. ProCook is my go-to for everything Kitchen. Top quality products at a reasonable price.
May 17, 2025
Reply from ProCook - Ditchling
We're happy to hear that our staff was helpful and quick to respond. We're pleased to be your go-to for kitchenware. We aim to provide top-quality products at reasonable prices. Thank you for your review!
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